Liberty Tax Service

Income-tax preparation

Background

Founded: 1972 Franchising since: 1973
In 1997, John Hewitt, founder of Jackson Hewitt Tax Service, acquired a tax company that had been franchising in Canada since 1973. The company changed its name to Liberty Tax Service and now offers franchises throughout the United States and Canada.
Address:
1716 Corporate Landing
Virginia Beach, Virginia 23454
Phone:
(800)790-3863/ (757)493-8855

Franchisee Association
National Advisory Council

Franchisor is a privately-held company with 250 employee(s); 15 employee(s) in franchise department.

Franchise Units
Year U.S. Franchises Canadian Franchises Foreign Franchises Company Owned
2009 2,664 276 0 62
2008 2,309 270 0 85
2007 2,070 259 0 65
2006 1,727 275 0 42

Where Seeking Franchisees
Nationwide
Outside the U.S.: Australia/New Zealand, Canada

Exclusive territories available.
Territory size: 30,000 population near an H&R Block

Special Programs
Liberty Tax Services offered free tax preparation in 2000 for volunteers who work with young people.

Costs and Fees

Total investment: $56,800 - $69,900
Franchise fee: $40,000
Ongoing royalty fee: Varies
Term of agreement: Perpetual, renewable


Express/kiosk option available

Type of Financing Available
In-House Third Party
Franchise Fee Yes Yes
Startup Costs Yes Yes
Equipment Yes Yes
Inventory Yes Yes
Accounts Receivable Yes Yes
Payroll Yes Yes

Qualifications
Cash liquidity requirement: $50,000
Business Experience:
  • General business experience
  • Marketing skills
  • Customer service experience

Operations
  • 50% of all franchisees own more than one unit
  • Number of employees needed to run franchised unit: 5 - 10
  • Absentee ownership of franchise is allowed. (98% of current franchisees are owner/operators)

Training and Support

Training
  • Available at headquarters: 1 week
  • At franchisee's location: 1 day
  • In various cities : 2 days

Ongoing Support
  • Newsletter
  • Meetings
  • Toll-free phone line
  • Grand opening
  • Internet
  • Field operations/evaluations
  • Purchasing cooperatives

Marketing Support
  • Ad slicks
  • Regional advertising

Other marketing support
  • Local marketing plans

Rankings

Franchise 500® rank:
#28 (2010); #3 (2009); #23 (2008); #17 (2007); #10 (2006);

Fastest-Growing Franchises:
#9 (2010); #15 (2009); #9 (2008); #11 (2007); #13 (2006);

Low-Cost Franchises:
#6 (2008); #5 (2007); #5 (2006);

America's Top Global Franchises:
#23 (2010); #3 (2009); #21 (2008); #15 (2007); #22 (2006);


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