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Entrepreneur: Start & Grow Your Business

Travel Leaders

Travel agency

Background

Founded: 1888 Franchising since: 1984
In 1872, Georges Nagelmackers began his company, Wagons-Lits, to install sleeping compartments in European trains. A few years later, he created the Orient Express. In 1888, Ward G. Foster founded Ask Mr. Foster, a travel agency based in St. Augustine, Florida.

Each company expanded-Wagonlit throughout Europe and Africa, Ask Mr. Foster across the United States and Europe. Carlson Companies Inc. purchased Ask Mr. Foster in 1979; the company changed its name to Carlson Travel Network in 1990. Carlson Travel Network and Wagonlit Travel merged in 1997, forming Carlson Wagonlit Travel. The new company serves travelers in more than 140 countries.

6442 City West Pkwy.
Minneapolis, Minnesota 55344
Phone:
(866)225-9026


Franchisor has 1070 employee(s); 104 employee(s) in franchise department.

Franchise Growth
Year U.S. Franchises Canadian Franchises Foreign Franchises Company Owned
2009 407 0 0 26
2008 497 0 0 17
2007 609 0 0 15
2006 622 0 0 23
2005 652 0 0 25

Where Seeking Franchisees
In the U.S. Alaska, Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, North carolina, North dakota, New hampshire, New jersey, New mexico, Nevada, New york, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode island, South carolina, South dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West virginia, Wyoming

Costs and Fees

Total investment: $3.1K-11.9K
Franchise fee: $1.5K
Ongoing royalty fee: $505-960/mo.
Term of agreement: 5 years, renewable


Type of Financing Available
In-House Third Party
Franchise Fee Yes Yes
Startup Costs No No
Equipment No No
Inventory No No
Accounts Receivable No No
Payroll No No

Qualifications
Business Experience:
  • Industry experience
  • General business experience
  • Marketing skills
  • Must own existing travel agency

Operations
  • 27% of all franchisees own more than one unit
  • Number of employees needed to run franchised unit: 10
  • Absentee ownership of franchise is NOT allowed. (100% of current franchisees are owner/operators)

Training and Support

Training
  • Available at headquarters: 3 days
  • At franchisee's location: Varies
  • Workshops, 1-2 days each; online training

Ongoing Support
  • Newsletter
  • Meetings
  • Toll-free phone line
  • Internet
  • Field operations/evaluations

Marketing Support
  • Co-op advertising
  • Ad slicks
  • National media
  • Regional advertising

Rankings

Franchise 500® rank:
#288 (2009); #173 (2008); #204 (2007); #311 (2006); #184 (2005);