📺 Stream EntrepreneurTV for Free 📺

The 4 Types of Luxury Brand Leadership A CEO leading a luxury company must reflect the highest standards of the brand, but that quality is entirely dependent upon the type of person she or he is.

By Marilisa Barbieri

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

In my almost 15 years of experience in luxury design, I had the opportunity to meet some of the brightest minds, most talented people and most prolific over-achievers in the industry, and got a good sense of what makes a great leader in its circles. I came across five different types:

1.The entitled one

The Harvard Business Review calls "family gravity" the delicate balance between the uniqueness of a family business and all the critical factors in long-term success". Such endurance is dependent in part on smooth executive transitions, and governance during and after a family company leadership change is a reliably fraught affair. One leader I encountered inherited his father's luxury business, and was not a happy example of this type. He encompassed a key role, stood at the center of the organization like the sun in the solar system, but never mastered people management, leadership development or good succession practices. Worse yet, in inheriting the business, he amplified his innate insecurities and low self-confidence. The product of an undisciplined CEO succession, he hadn't been groomed to lead and was used to ring kissing instead.

Creating a new and refreshed company reality is, unquestionably, a challenge for those from affluent families… essentially living up to mother's or father's standards. It's common for them to never feel quite free of old company mistakes, but it's also common for them to never be held accountable for bad decisions. The above-mentioned person never engaged with our team, and progressively disconnected from all key players. Better for the business to have looked elsewhere: A company with gravity and governance can easily attract talent from outside the family.

Related: Why a Luxury Manager Needs a Combination of Substance and Style

2. The diva

For chief executive positions in the luxury industry, I've found that a ratio of 60% substance to 40% style is a winning one. A leader who is merely efficient but sports no style won't be able to represent the aesthetic and avant-garde qualities of a brand. But if there is only style and no substance, then the quality of the work is compromised, and its creative team (and customers, most likely) will in time perceive the value of the brand to be diluted. That was my initial experience with this second type — the diva leader — but over time, and in no small way by embracing being coached by a mentor outside the organization, this stylish CEO succeeded.

3. The laissez-faire, laissez-aller leader

If you want to grow professionally, it's great to come across this type of person. With their built-in attitude of trust, there's not too much guidance, but instead a zeal for team delegation. I was lucky to work with a CEO that made few decisions and allowed my team to find appropriate solutions instead, largely without consulting him. Since that team was competent, took responsibility, and preferred engaging in individual work, this leadership style made for a successful strategy, but there are risks, of course.

4. The forever salesman

Promising the moon to clients and leaving teams the awful duty of delivering bad news, this type of leader fast loses his credibility inside and outside an organization. By inflating stories and not keeping his word, over time, his reputation deteriorates. Luxury is a small world, and reputation is invaluable, so authenticity and integrity should be at the core of the leadership and management of a brand. There are simply no compromises on that: This sector is a zero-tolerance domain, and if you want to work in it, pedestrian salesman tricks won't work.

Related: 8 Things I Discovered While Working With Affluent Clients in New York City

Marilisa Barbieri

Business Consultant, Luxury Brand Expert & Educator

A luxury-business expert with an MBA and interior design and arts degree, Marilisa Barbieri helps companies elevate their brand value and increase sales of design service by revealing proven sales strategies employed by top luxury brands.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Devices

Gear up for Summer Camping with $22 Off This Power Bank Flashlight

Planning weekends outdoors this summer? Don't do it without this light.

Business News

Elon Musk Reveals His Tactics for Building Successful Companies, Including Sleeping Under His Desk and 'Working Every Waking Hour'

Musk shared the secrets on a podcast with Nicolai Tangen, CEO of the $1.6 trillion Norges Bank.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Business News

Jeff Bezos and Amazon Execs Used An Encrypted Messaging App to Talk About 'Sensitive Business Matters,' FTC Alleges

The FTC's filing claims Bezos and other execs used a disappearing message feature even after Amazon knew it was being investigated.

Devices

Stay Locked In and Accessible with These Open-Ear Headphones, Marked Down $40

These open-ear Bluetooth headphones sit on top of the ear, and are available for the best price online.

Business News

'My Mouth Dropped': Woman Goes Viral For Sharing Hilarious Cake Decorating Mishap at Walmart

Peyton Chimack has received over 703,000 views on her TikTok post of her birthday cake.