Customer Retention

News and Articles About Customer Retention

Yes, Believe It: Taylor Swift Is a Customer Retention Expert
Customer Retention

Yes, Believe It: Taylor Swift Is a Customer Retention Expert

The pop star proves she knows her customers and fans.
Jerry Jao
How to Get Customers to Keep Coming Back
Customer Loyalty

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Dan Newman
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Service Management

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
4 Pincers for Crushing Your Competition
Competitive Advantages

4 Pincers for Crushing Your Competition

A Chicago packaging company shows how commitment to its employees and customers has fueled astronomical growth.
Peter S. Cohan
5 Companies Tell Us How They Retain Their Best Talent
Employee Retention

5 Companies Tell Us How They Retain Their Best Talent

World Travel Holdings, Aetna, Intuit, Kaplan and Fitwall share their secrets.
Sara Sutton Fell
How 9 Successful Companies Keep Their Customers
Customer Retention

How 9 Successful Companies Keep Their Customers

From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.
Joseph Pigato
The Magic Words Customers Want to Hear
Starting a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
3 Tips to Align Your Startup's 'Core Value' With Customers'
Core Values

3 Tips to Align Your Startup's 'Core Value' With Customers'

Consistency in your message will win you audience loyalty.
Jack Holt
The Secret to Getting Repeat Customers
Starting a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
Marketing Services Are Smart in Bucking the 'Unbundling' Trend
Marketing

Marketing Services Are Smart in Bucking the 'Unbundling' Trend

While TV providers are moving toward a model where customers can pay for individual services, communications is going in the other direction.
Derek Newton
Don't Overlook Print When Mapping Out Your Startup Marketing Plan
Startups

Don't Overlook Print When Mapping Out Your Startup Marketing Plan

An exclusively online marketing strategy can't give potential customers something to hold onto.
Katherine Halek
The Marriage of Clicks and Bricks
Retail Businesses

The Marriage of Clicks and Bricks

Ecommerce retailers have realized that shoppers find value in being able to see and inspect items in real life.
Jerry Jao
3 Great Ways to Create an Emotional Bond with Customers
Customer Engagement

3 Great Ways to Create an Emotional Bond with Customers

Entrepreneurs can try to woo clients by building a relationship and in the process score better sales and repeat business.
Jesse Torres
The Best Practices for Selling Via Social Media
Social Media Marketing

The Best Practices for Selling Via Social Media

Come across as engaging and genuine all while converting browsers into buyers -- without being pushy, one-sided or solely focused on gains.
Jaclyn Mullen