News and Articles About Customer Retention
What you can learn from one startup that botched a delivery and lost me as a customer forever.
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
When your users are teetering, subtle push them to come back with targeted messages.
Launching a customer-loyalty program isn't enough. To make it worth your while, you need to ensure you are getting the most out of it.
Companies tend to try to control multiple factors at once, when they should try to identify where the biggest erosion is coming from.
Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
This vital metric can help determine how much your company will grow and can hurt or help your chances of receiving investment money.
Mixpanel studied 400,000 users of apps, comparing the engagement of those prompted by advertisements with that of people who selected applications on their own. The results may surprise you.
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Here are five reasons to keep a support team in-house.
One of the easiest ways to turn customers into loyal followers is to show them that you care.
Businesses should tweak their plans to inject a more human focus rather than emphasizing steep spending or quick expirations.
Remember those who patronize your business are real people who like to be recognized. Try these five ways to treat them with distinction.