Customer Retention

News and Articles About Customer Retention

3 Ways to Monitor Customer Churn
Customer Relationship

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
Why the First Call From a Customer Is the Most Important
Data-Driven Marketing

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends
Data-Driven Marketing

Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends

What's clear is that marketers are wasting time and losing customers during the holidays.
Jerry Jao
'Chase Excellence and the Dollars Will Take Care of Themselves'
Small Business - Big Impact

'Chase Excellence and the Dollars Will Take Care of Themselves'

There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
John Brubaker
Lessons From the Country Band LOCASH That Just Might Increase Your Net Worth
Customer Engagement

Lessons From the Country Band LOCASH That Just Might Increase Your Net Worth

This Entrepreneur contributor had 'The Best Seat in the House' at a recent concert where he learned lessons from music that apply equally to business, and life.
John Brubaker
3 Ways to Use Mobile Marketing to Keep Customers Coming Back
Data-Driven Marketing

3 Ways to Use Mobile Marketing to Keep Customers Coming Back

Given that 60 percent of the time users spend online is through their mobile devices, establishing a solid mobile presence ensures that your customers always have a piece of your brand at the tip of their fingers.
Gilad Bechar
Never Stop Wooing Your Customers and They Will Never Leave You
Small Business - Big Impact

Never Stop Wooing Your Customers and They Will Never Leave You

The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
Joseph Pigato
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Data-Driven Marketing

The Top 7 Customer Retention Tips for Today's Data-Driven Marketers

Customer retention is key to a successful business. Learn how.
Jerry Jao
3 Ways Customer Data Allows for Pinpoint Marketing
Data-Driven Marketing

3 Ways Customer Data Allows for Pinpoint Marketing

Tracking where potential customers have been online makes for exquisitely targeted advertising.
James Green
The 2 Fundamental Things Ecommerce CEOs Should Know About Retaining Customers
SEO

The 2 Fundamental Things Ecommerce CEOs Should Know About Retaining Customers

Are you making money right now? Do your customers love you? Here's how to find out.
Matthew Goulart
Yes, Believe It: Taylor Swift Is a Customer Retention Expert
Data-Driven Marketing

Yes, Believe It: Taylor Swift Is a Customer Retention Expert

The pop star proves she knows her customers and fans.
Jerry Jao
How to Get Customers to Keep Coming Back
Customer Loyalty

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Daniel Newman
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Service Management

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
4 Pincers for Crushing Your Competition
Competitive Advantages

4 Pincers for Crushing Your Competition

A Chicago packaging company shows how commitment to its employees and customers has fueled astronomical growth.
Peter S. Cohan