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Aim Directly at Your Target Market to Land New Clients
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Aim Directly at Your Target Market to Land New Clien...
Sincerity and Transparency Are the Keys to Genuine C...
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4 Steps to Knowing What Your Customers Want Better T...
The One Trick Brands Use to Engage With Business Tra...
News and Articles About Customer Retention
Sincerity and Transparency Are the Keys to Genuine Customer Loyalty
Many so-called customer loyalty programs fail because they seem a rigged game to the purchaser. There are plenty of ways to do it right.
The One Trick Brands Use to Engage With Business Travelers
When asked, frequent travelers can quickly name their top three favorite brands in the travel industry. But what makes these brands special?
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
How the Epidemic of Bad Behavior Affects Your Business
Learn about actions your company can take to return to civility in the workplace and minimize rudeness with customers.
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
Entrepreneurs Can't Afford to Have Funnel Vision
While the old way may have been 'buy or goodbye,' things have changed in that all customers, old and new, deserve your full attention.
Scott Stratten and Alison Kramer
7 Common Customer Onboarding Mistakes to Avoid at All Costs
If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Earning customer loyalty is an uphill battle, but it is always worth the effort.
3 Steps to Happier Customers
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Be Like That Great College Roommate. Build Brand Loyalty in 4 Ways.
Businesses can cultivate close relationships with their clientele. It just requires time and effort.
6 Ways to Keep Clients Happy
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
4 Steps to Knowing What Your Customers Want Better Than They Do
Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Customer Relationship Management
Turning an Oops Into an Opportunity
When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Chip R. Bell
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