Customer Retention

News and Articles About Customer Retention

The One Trick Brands Use to Engage With Business Travelers
Customer Loyalty

The One Trick Brands Use to Engage With Business Travelers

When asked, frequent travelers can quickly name their top three favorite brands in the travel industry. But what makes these brands special?
Rob Connors
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
Business Circle

Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers

A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
Sam Madden
How the Epidemic of Bad Behavior Affects Your Business
Business Etiquette

How the Epidemic of Bad Behavior Affects Your Business

Learn about actions your company can take to return to civility in the workplace and minimize rudeness with customers.
Leslie Gaines-Ross
Delivered by
Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers
Customer Loyalty

Reciprocal Loyalty -- the Best Way to Acquire and Retain Customers

Some companies cultivate and win consumers' support by thanking and rewarding them for their online engagement.
Entrepreneurs Can't Afford to Have Funnel Vision
Sales

Entrepreneurs Can't Afford to Have Funnel Vision

While the old way may have been 'buy or goodbye,' things have changed in that all customers, old and new, deserve your full attention.
Scott Stratten and Alison Kramer
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Business Circle

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
Eric Siu
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Customer Loyalty

Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention

Earning customer loyalty is an uphill battle, but it is always worth the effort.
Gregory Ciotti
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
Delivered by
Be Like That Great College Roommate. Build Brand Loyalty in 4 Ways.
Entrepreneurs

Be Like That Great College Roommate. Build Brand Loyalty in 4 Ways.

Businesses can cultivate close relationships with their clientele. It just requires time and effort.
Peter Gasca
Delivered by
6 Ways to Keep Clients Happy
Customer Relationship

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Carm Lyman
Delivered by
The Real Cost of Giving Terrible Customer Service
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth
4 Steps to Knowing What Your Customers Want Better Than They Do
Big Data

4 Steps to Knowing What Your Customers Want Better Than They Do

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Joseph Pigato
Turning an Oops Into an Opportunity
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Chip R. Bell
3 Push Notification Strategies to Increase App Engagement
Mobile Marketing

3 Push Notification Strategies to Increase App Engagement

When your users are teetering, subtle push them to come back with targeted messages.
Rahul Varshneya