News and Articles About Customer Support

3 Tips to Reduce Cyber Monday Returns
Cyber Monday

3 Tips to Reduce Cyber Monday Returns

Returns are synonymous with the holiday season for a variety of reasons, but with effective preparation retailers can avoid unnecessary collateral damage to their bottom line.
Peter Sobotta
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Right-Sizing the Twitter Support Strategy for a Business
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Shankar Ganesh
Will Your Company Be a Leader of the Customer-Service Revolution?
Customer Service

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Eric McKirdy
Hold the Phone! Don't Outsource Customer Support Just Yet
Customer Support

Hold the Phone! Don't Outsource Customer Support Just Yet

Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith
Customer Support Is as Easy as 1, 2, 3
Customer Support

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith
Hello? Is Someone There? Why Customer Support Matters.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith