Retention

News and Articles About Retention

A Checklist to Get Your Customer-Loyalty Program Off the Ground
Loyalty Programs

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Jed Williams and John Swanciger
This Software Company Can Boost Your Retention Rate
Retention

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)
Leadership

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Laura Fagan
You Need a Real Vacation (And So Do Your Employees)
Vacations

You Need a Real Vacation (And So Do Your Employees)

A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
Laura Entis
Getting Fickle Consumers to Buy Into Your Brand
Leadership

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Debra Kaye
Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters
Office Space

Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.
Tucker Hughes
Want Loyal Customers? Talk to Your Hair Stylist.
Loyalty

Want Loyal Customers? Talk to Your Hair Stylist.

Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.
4 Ways to Increase Your Direct Mail Sales
Marketing

4 Ways to Increase Your Direct Mail Sales

After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Craig Simpson
Want Your Team to Perform Better? Try Positive Reinforcement.
Growth Strategies

Want Your Team to Perform Better? Try Positive Reinforcement.

No company picnics necessary. These simple steps could lead to increased profitability.
Bill Sims, Jr.
Customer Retention Begins on the Front Lines
Growth Strategies

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Andrew Miller
How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations
Leadership

How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
Melanie Spring
How to Jump From Startup to Startup Without Hurting Your Career
Growth Strategies

How to Jump From Startup to Startup Without Hurting Your Career

It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
Lindsay Broder
15 Tips for Improving Customer Loyalty
Marketing

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
Colleen DeBaise
How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks
Growth Strategies

How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

Here are the basics every entrepreneur needs to know about creating an employee benefits package.