Retention

News and Articles About Retention

Data Reveal the 7 Factors for Optimal Employee Retention

Data Reveal the 7 Factors for Optimal Employee Retention

A far-reaching survey shows that workers who are paid fairly stay with a company that gives them opportunity and respect.
A Checklist to Get Your Customer-Loyalty Program Off the Ground

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
This Software Company Can Boost Your Retention Rate

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
You Need a Real Vacation (And So Do Your Employees)

You Need a Real Vacation (And So Do Your Employees)

A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
Getting Fickle Consumers to Buy Into Your Brand

Getting Fickle Consumers to Buy Into Your Brand

While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.
Want Loyal Customers? Talk to Your Hair Stylist.

Want Loyal Customers? Talk to Your Hair Stylist.

Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.
4 Ways to Increase Your Direct Mail Sales

4 Ways to Increase Your Direct Mail Sales

After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
Want Your Team to Perform Better? Try Positive Reinforcement.

Want Your Team to Perform Better? Try Positive Reinforcement.

No company picnics necessary. These simple steps could lead to increased profitability.
Customer Retention Begins on the Front Lines

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
How to Jump From Startup to Startup Without Hurting Your Career

How to Jump From Startup to Startup Without Hurting Your Career

It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

Here are the basics every entrepreneur needs to know about creating an employee benefits package.
Would You Give All Your Employees A Raise?

Would You Give All Your Employees A Raise?

Raises have been few and far between in the past few years, but here's why Google gave all its workers a 10 percent raise this year.
How Can I Retain Good Employees?

How Can I Retain Good Employees?

Marcus Erb, senior consultant at the Great Place to Work Institute, on keeping top talent from leaving for other jobs.

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