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News and Articles About Retention

This Software Company Can Boost Your Retention Rate
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Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
April 16, 2014 in Grow Your Business
4 Common Customer-Service Obstacles (And How to Fix Them)

4 Common Customer-Service Obstacles (And How to Fix Them)

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Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
April 3, 2014 in Leadership
You Need a Real Vacation (And So Do Your Employees)

You Need a Real Vacation (And So Do Your Employees)

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A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
April 3, 2014 in Lifestyle
Getting Fickle Consumers to Buy Into Your Brand

Getting Fickle Consumers to Buy Into Your Brand

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While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
March 24, 2014 in Leadership
Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

Tech Firms Seeking Talent Spring for Spacious, Luxe Quarters

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While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.
March 21, 2014 in Technology
Want Loyal Customers? Talk to Your Hair Stylist.

Want Loyal Customers? Talk to Your Hair Stylist.

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Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.
March 11, 2014 in Grow Your Business
4 Ways to Increase Your Direct Mail Sales

4 Ways to Increase Your Direct Mail Sales

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After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
March 4, 2014 in Marketing
Want Your Team to Perform Better? Try Positive Reinforcement.

Want Your Team to Perform Better? Try Positive Reinforcement.

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No company picnics necessary. These simple steps could lead to increased profitability.
February 6, 2014 in Motivation and Retention
Customer Retention Begins on the Front Lines

Customer Retention Begins on the Front Lines

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Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
January 30, 2014 in Growing Your Business
How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

How This Woman Went From Creating Nativity Scenes to Having 165 Retail Locations

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The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
December 12, 2013 in Branding
How to Jump From Startup to Startup Without Hurting Your Career

How to Jump From Startup to Startup Without Hurting Your Career

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It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
September 30, 2013 in Motivation and Retention
15 Tips for Improving Customer Loyalty

15 Tips for Improving Customer Loyalty

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Give customers a great experience, don't screw stuff up and other timeless advice.
August 5, 2013 in Customer Loyalty and Retention
How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

How to Attract -- And Retain -- Staff When You Can't Pay Big Bucks

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Here are the basics every entrepreneur needs to know about creating an employee benefits package.
June 27, 2012 in Compensation and Benefits
Would You Give All Your Employees A Raise?

Would You Give All Your Employees A Raise?

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Raises have been few and far between in the past few years, but here's why Google gave all its workers a 10 percent raise this year.
June 20, 2011 in Compensation and Benefits
Video: How Can I Retain Good Employees?Play Video

How Can I Retain Good Employees? (Video)

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Marcus Erb, senior consultant at the Great Place to Work Institute, on keeping top talent from leaving for other jobs.
January 7, 2011 in Human Resources

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