News and Articles About Retention
With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
A recent survey shows that, as a nation, we're pretty bad at unplugging. Here are five reasons you should.
While big corporations are struggling to retain customers, startups are seizing the opportunity to steal loyal consumers. Here is how they are doing it.
While government cuts its real estate footprint, firms competing for knowledge workers are not crimping on office environments.
Hair stylists livelihood depends on getting customers and keeping them happy. Here are a few tips all entrepreneurs can use.
After you've completed a few successful direct mail campaigns, use these four methods to build your sales.
No company picnics necessary. These simple steps could lead to increased profitability.
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
The founder of furniture company Sticks dishes on how she turned her hobby into a full-on career by building the brand inside and out.
It's not taboo to jump from job to job anymore. But you have to know the right way to do it.
Give customers a great experience, don't screw stuff up and other timeless advice.
Here are the basics every entrepreneur needs to know about creating an employee benefits package.
Raises have been few and far between in the past few years, but here's why Google gave all its workers a 10 percent raise this year.
Marcus Erb, senior consultant at the Great Place to Work Institute, on keeping top talent from leaving for other jobs.