Andrew Reid

Andrew Reid

Vision Critical Founder, President and Chief Product Officer
Andrew Reid is the founder, president and chief product officer of Vision Critical, a cloud-based customer-intelligence platform provider that is based in Vancouver. Enterprises use Vision Critical's software to engage with large groups of customers on an ongoing basis to gather feedback that helps them make decisions.   
Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
4 Strategies to Keep Customers Coming Back
Customer Loyalty

4 Strategies to Keep Customers Coming Back

A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
Why Businesses Can't Afford to Upset Customers (Infographic)
Customer Engagement

Why Businesses Can't Afford to Upset Customers (Infographic)

Learn what companies can do if consumers do become unhappy.
Market Research

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
How Your Business Can Get in on the Sharing Economy
Growth Strategies

How Your Business Can Get in on the Sharing Economy

The 'sharing economy' is more than just a buzzword. An entire economy has emerged around the exchange of goods and services between individuals. Here's how to adapt your business.