Today's Most Read
Gene Marks
President of The Marks Group
Gene Marks is president of The Marks Group, a ten-person Philadelphia-based consulting firm specializing in sales and marketing technologies. Gene is the author of six books, most recently, The Manufacturer's Book Of List (CreateSpace - October, 2013).
Customer Service
3 Reasons Why Apologizing Hurts Your Business
Hey entrepreneurs and business people, stop saying you're sorry so much.
Entrepreneurs
How Did Lena Dunham, Mark Zuckerberg and Simon and Garfunkel Find Success?
These four people, among others, rose above thousands of others to have great careers. What set them apart?
Entrepreneur Mindset
Why Does Bill Cosby Keep Coming to Work?
The pilloried comedian has continued performing despite numerous allegations of sexual abuse.
Failure
Why Most Restaurants Featured on 'Kitchen Nightmares' Fail
British chef Gordon Ramsay supposedly turns things around for these business owners every episode, but they go out of business anyway. Here's an explanation.
Benefits
What Small Businesses Provide That Larger Companies Cannot
A tragic turn of events at one firm reveals that something is eventually lost at a larger scale.
Pricing
The Lesson in American Airlines' Smart Pricing Plan for its Exclusive Club
What kind of customers would you rather have? Ones that pay as they go, or those on a subscription?
Etiquette
Welcome Back to the Blow-Off Economy. Yay?
The economy is picking up again, and most businesses are on stronger ground. That usually leads to one thing.
Business Planning
Make Plans, But Remember That Success Comes to Those Who Execute
Seeking a European headquarters, the founder of a micro brewery is ultimately relying on his instincts. That's what most successful entrepreneurs do.
Politics
3 Reasons Why You Are 'Meh' About This Year's Midterm Elections
We get it. There's plenty of reasons to drive straight past the polls next week. But isn't voting important, no matter what?
Traits
Can This Secret Characteristic Every Entrepreneur Possesses Be Taught?
Researchers are looking at whether children can learn a trait that people need to build successful business.
Optimism
Small Business Owners' Definition of Success Fuels Their Optimism
'There's no better place to be an entrepreneur than in the U.S.,' says the CEO of The Hartford, which recently released a survey of small businesses.
Productivity
The One Question Successful Business Owners Always Ask Themselves
Learn this essential way to focus your efforts for the management challenges ahead.
Are You a Spineless Business Owner Dominated By Your Staff?
An unpleasant experience with a former client and his dominating bookkeeper reminds us that the boss needs a backbone.
Customer Service
Right or Wrong, You're Not Going to Win the Argument With the Customer
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Starting a Business
The Myth of the Successful One-Person Business
Thinking about quitting your job and going into business all by yourself? Read this first and reconsider.