Chip R. Bell
Keynote Speaker, Author and Customer-Loyalty Consultant
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Culture change is filled with hazards. Can you overcome them?
You'll never have to suffer through that surly waiter again.
People connect more easily with brands that make their story a central part of the customer experience.
They may come in for fast, good and cheap -- but they'll come back for unique.
Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Attract new customers super fast with these techniques.
Control What You Can
This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.
The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
These budget-friendly moves might engage patrons of your business all the way to the checkout counter.