Chip R. Bell

Chip R. Bell

Keynote Speaker, Author and Customer-Loyalty Consultant
Chip R. Bell is a customer-loyalty consultant for the Chip Bell Group, a keynote speaker and the author of several books, including Wired and DangerousTake Their Breath Away, Managers as Mentors and The 9½ Principles of Innovative Service.  

7 Recent Stories

Turning an Oops Into an Opportunity
Grow Your Business

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Taming Online Customer Bullies, Cranks and the Like
Grow Your Business

Taming Online Customer Bullies, Cranks and the Like

The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
The 4 Things Every Customer Wants
Grow Your Business

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
When to Fire That, Er, Abusive or Disruptive Customer
Grow Your Business

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
 Revive That Old-Fashioned Extra: Excellent Customer Service
Grow Your Business

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.
When the Self-Service Customer Smiles
Marketing

When the Self-Service Customer Smiles

Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
The 4 Mantras of Successful Entrepreneurs
Grow Your Business

The 4 Mantras of Successful Entrepreneurs

Following these four principles can help turn a challenge into adventure and toil into a labor of love.