Chip R. Bell

Chip R. Bell

Keynote Speaker, Author and Customer-Loyalty Consultant

Chip R. Bell is a renowned keynote speaker and the author of several best-selling books including his newest, Sprinkles: Creating Awesome Experiences Through Innovative Service. He can be reached at www.chipbell.com.

Sleigh Bells Ring. Are Your Cash Registers?
Customer Engagement

Sleigh Bells Ring. Are Your Cash Registers?

Here are three secrets to holiday success.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Service

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
6 Points Along an Entrepreneur's Journey to Change Management
Change Management

6 Points Along an Entrepreneur's Journey to Change Management

Culture change is filled with hazards. Can you overcome them?
6 Strategies for Getting Really Great Customer Service
Customer Service

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Enchant Customers With the Story Behind Your Brand
Branding

Enchant Customers With the Story Behind Your Brand

People connect more easily with brands that make their story a central part of the customer experience.
Wow Customers by Adding Sprinkles to Your Retail Service
Small BizTips

Wow Customers by Adding Sprinkles to Your Retail Service

They may come in for fast, good and cheap -- but they'll come back for unique.
Win Customer Loyalty With an Unexpected Experience
Customer Service

Win Customer Loyalty With an Unexpected Experience

Turn a value-added service into a truly unique offering to inspire repeat business, suggests the author of a new client-service book, 'Sprinkles.'
Who Really Runs Your Enterprise?
Customers

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
4 Ways to Make Your Business a Powerful Customer Magnet
Finding Customers

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Are You a Coyote or a Roadrunner?
Control What You Can

Are You a Coyote or a Roadrunner?

This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.
Turning an Oops Into an Opportunity
Customer Relationship Management

Turning an Oops Into an Opportunity

When a company errs, a superior response from its customer-response team can win over the aggrieved party.
Taming Online Customer Bullies, Cranks and the Like
Reputation Management

Taming Online Customer Bullies, Cranks and the Like

The anonymity of the Internet has changed the game for attacks on a business' reputation. Smart entrepreneurs need new ways to defend their enterprise without being labeled as defensive.
The 4 Things Every Customer Wants
Customer Loyalty

The 4 Things Every Customer Wants

Shoppers these days get terrific service in certain pockets of their life and use those experiences to judge every sales interaction. With today's smart buyers, how do marketers keep up?
When to Fire That, Er, Abusive or Disruptive Customer
Problem Customers

When to Fire That, Er, Abusive or Disruptive Customer

If the emotional or economic toll from serving abrasive or low-profit customers outweighs the return, think about an exit strategy.
 Revive That Old-Fashioned Extra: Excellent Customer Service
Customer Service

Revive That Old-Fashioned Extra: Excellent Customer Service

These budget-friendly moves might engage patrons of your business all the way to the checkout counter.