Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
The trick is to have the most possible fun short of making a spectacle of yourself.
Sending holiday cards to clients and business associates is an important recognition of the relationship but there is a lot you can get wrong.
People with valid complaints deserve to be heard but chronic complainers need to either lighten up or shut up
Be realistic, Business holiday parties have nothing to do with eat, drink or be merry.
Whatever it was that you said that you shouldn't have, you know what to say next -- "I'm sorry.''
People check their phones every ten minutes instead of paying attention to what they are doing.
Readily available technology is making it easier for entrepreneurs to get the chores done so they can focus on strategy.
Making the effort to be pleasant with co-workers can have a dramatic positive effect on you and the ambience of where you work.
Confidence is the result of a conscious way of living, not just a pleasant feeling some lucky people enjoy naturally.
There is no better conversational tactic than making the other person certain you are paying attention when they speak.
A colleague returning to work while still grieving welcomes kind words but their raw emotional state makes it easy to say the wrong thing.
The only part of an email certain to be read is the subject line. If that's boring, few will read what follows no matter how brilliant it is.
Have your opening line ready and find something useful to do. You're good to go.
Nothing in your body language speaks louder than how you shake hands.
Work hours are too precious to be idle while getting where you need to go.