Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
When a team member is making a habit of being tardy, take action before it really is a habit.
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
The generation now entering the workforce offers energy, creativity and innate tech skills that bosses the age of their parents can learn to harness.
All you need to build successful business relationships is sincerity and follow-up. You can do that.
Days off are different for harried entrepreneurs but making the most of Saturday and Sunday doesn't mean constant work.
A lot of what needs to be done every morning could be done before bed. That makes for a less harried start to the day.
Asking for help
If you never need help from anybody, you aren't doing anything very challenging.
Small but thoughtful initiatives to enhance communication and avert tensions can significantly improve your team's results.
Being at work shouldn't be an ordeal.
A good first impression is wasted unless you take the next step of building a relationship.
The entrepreneur's moment of truth is that silence at the conclusion of the presentation when you wait for the client's response.
The work world is not a perfect meritocracy. The likeable person who is competent will usually be chosen over the jerk who is more talented.
Pessimism is contagious. Have a plan to shield yourself from the people who know no joy.
Failure is the tuition we pay learning how to succeed.
That crucial first impression is deeply influenced by appearance. Your wardrobe can be a competitive advantage.