Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
Discounting your services undermines your brand and your bargaining position with all future clients.
Handwritten notes are classic and rare, which makes the sender classy and uncommon.
Sipping coffee in the midafternoon to stay awake is when we can best appreciate the wisdom of the siesta.
Success isn't as sweet for people who've forgotten how to enjoy their lives.
Don't expect a budding friendship if you're more interested in your phone than the person you're presumably getting to know.
It pays to be nice because what goes around really does come around.
A happy marriage and a profitable business are two of life's great achievements. Few people manage to merge the two.
Performance feedback, especially the negative kind, is an invaluable gift. No, really.
Go off the grid (temporarily) and stop feeling anxious about it.
Remember that business contact you dropped because he or she didn't care about the work? That's the very definition of a weak work ethic.
The smart move is focus on growing your business and hire talented freelancers for everything else.
Brevity is the soul of wit and about all the typical attention span will tolerate.
When you've realized who are the people who can help you the most, start thinking about how you can help them.