📺 Stream EntrepreneurTV for Free 📺

Woman Accidentally Ends Up In Jamaica Without A Passport After Being Put on Wrong Flight: 'The Gate Agent Did Not Do Her Job' Beverly Ellis-Hebard flies from Philadelphia, Pennsylvania to Jacksonville, Florida, about every six weeks.

By Emily Rella

entrepreneur daily
Getty Images

When traveling, there's always a fear of getting to the airport and realizing that you don't have proper identification to get on the flight, whether it's a driver's license or a passport for international travel.

But one Frontier Airlines passenger went through security to get on a flight from Philadelphia to Jacksonville, Florida, and somehow ended up in Jamaica — without a passport.

Beverly Ellis-Hebard told local outlet ABC 6 that she uses Frontier because she flies to her second home in Jacksonville every six weeks.

Ellis-Hebard took a last-minute bathroom break and was rushed to board her flight. While measuring her carry-on in the baggage sizer, she cut her arm and a flight attendant rushed her to board as she tended to her wound.

Once on board, the flight attendant that was helping her bandage up then joked that she would be able to relax about the incident once the plane got to sunny Jamaica.

Except, it wasn't a joke.

"I laughed. I said 'I would love to be going there but I have a beach where I live,'" Ellis-Hebard told the outlet. "She said, 'Look at me. This plane is going to Jamaica.' And I knew by the look on her face she wasn't joking."

Thankfully when the flight landed, Jamaican authorities allowed her to stay on the jetway until she was able to board another flight back stateside "hours later."

"It should have never have happened because I did not have a passport," Ellis-Hebard said bluntly. "The woman at the gate did not do her job."

Frontier Airlines said in a statement that the woman would receive a $600 flight voucher for the ordeal.

"We extend our utmost apologies to Beverly Ellis-Hebard for this unfortunate experience," the airline said. "We sincerely regret that Ms. Ellis-Hebard was able to board the wrong flight."

Related: This Popular Airline Is Offering a Pass That Gives You Unlimited Flights for an Entire Year

The incident follows one in February when a man boarded a plane on an American Airlines flight to Sidney, Montana thinking he had booked a ticket to Sydney, Australia, prompting him to miss his cruise that was set to depart halfway around the world.

Frontier Airlines recently debuted its GoWild! Summer Pass, which allows passengers to take an unlimited number of flights from May 2 to September 30.

The airline was down around 10.45% year-over-year as of Friday afternoon.

Emily Rella

Entrepreneur Staff

Senior News Writer

Emily Rella is a Senior News Writer at Entrepreneur.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

These 4 Words Make It Obvious You Used AI to Write a Paper, According to New Research

Scientists are increasingly using ChatGPT and other AI bots to write studies.

Science & Technology

Exploring How Virtual Reality is Changing Startups

Virtual reality's immersive environment is where startup marketing is headed, and early adopters will be the ones who profit.

Franchise

President Biden Just Vetoed a Franchise-Saving Resolution — Here's What You Can Do to Protect Your Business

President Biden's veto of the repeal of the expanded Joint Employer Rule leaves many uncertainties for the franchise industry. Here's how to protect your business.

Starting a Business

Clinton Sparks Podcast: How T.I. Achieved Massive Entrepreneurship Success in Music and Life

This podcast is a fun, entertaining and informative show that will teach you how to succeed and achieve your goals with practical advice and actionable steps given through compelling stories and conversations with Clinton and his guests.

Business News

'They're Scared': PNC Arena Bans New York Residents From Purchasing Tickets Ahead of Rangers, Hurricanes NHL Playoff Matchup

The two teams will face off in Game 1 of the second round of the Eastern Conference fight for the Stanley Cup.