Sales

Meet--or Exceed--Your Customers' Expectations
Customer Service

Meet--or Exceed--Your Customers' Expectations

Reap the rewards of customer loyalty by proving you're reliable and dependable.
The Future Has Been Delivered to Your Mailbox
Finding Prospects

The Future Has Been Delivered to Your Mailbox

Dukky is merging the junk in the mail with social marketing and web technology--and creating a staggeringly effective marketing machine.
Salesmanship Lessons From Donald Trump
Sales Techniques

Salesmanship Lessons From Donald Trump

Practice the art of the thrill--dress to impress and go big or go home.
Sales Efficiency Can Hurt Your Marketing
Sales Techniques

Sales Efficiency Can Hurt Your Marketing

Two seemingly smart moves that can adversely affect your reputation
8 Steps to a Successful Sales Call
Sales Techniques

8 Steps to a Successful Sales Call

From preparation to closing, remember to make these key moves.
Customer Service

30 Ways to Show Your Customers They're Always Right

This primer on customer service will leave your clients happy and your business booming.
Great Salesmanship Is a Way of Life
Sales Techniques

Great Salesmanship Is a Way of Life

Make sales a seamless extension of every aspect of your life, and you'll see opportunities everywhere.
Customer Service

Seven Ways to Convert Online Contacts Into Sales

Ditch the pitch and push internet conversations into profitable territory without alienating customers.
How to Pitch Direct Response TV Buyers
Sales Techniques

How to Pitch Direct Response TV Buyers

The prospect of huge sales figures on HSN might be alluring, but getting there takes hard work.
Closing the Sale

Objections Are Not Your Enemy

Those 'obstacles' actually demonstrate an engaged customer.
Closing the Sale

Are You Talking Your Way Out of a Sale?

If the client says 'tell me about yourself,' don't.
Customer Service

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.
Closing the Sale

Four Keys to Selling In a Buyer's Market

Don't leave money on the table that could have been in your pocket.
Customer Service

craigslist: 15 Years Later

Craig Newmark talks about how things have changed at the internet's oldest open marketplace--and how they haven't.
How to Close More Sales
Closing the Sale

How to Close More Sales

When you move from 'vacuum salesman' to trusted advisor you seal more deals.
Customer Service

Alter Self-Sabotaging Behaviors

5 ways to override the negative effects of 'danger surfing' in yourself, your employees and your customers
Customer Service

You Can Sell to the Purchasing Agent

No fear, no end-run games--the purchasing department is your new client.
Closing the Sale

Model the 'Puppy-Dog Close' Technique

Letting customers take your product home on a trial basis may clinch the sale.
Five Tips for Nailing the Sales Visit
Make the Sale

Five Tips for Nailing the Sales Visit

Common courtesy isn't common among salesmen--use these tips to stand apart.
Customer Service

Customer Loyalty Brings Long-Term Sales

The newest insights into loyalty programs reveal the best ways to engage customers.
Closing the Sale

Know Who You Want to Know

Boost your chances of making a good connection--or even a sale--by doing your homework.
Closing the Sale

Pique Interests With a Sample

Sampling isn't just for ice cream shops--put the technique to work for your business.
Become a Follow-Up Fanatic
Customer Service

Become a Follow-Up Fanatic

Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better.
Never Forget Your Customers
Customer Service

Never Forget Your Customers

They are the key to business growth. Meet or exceed their expectations and prosper.
Make the Sale

Are You Losing Your Edge?

Don't let fear or complacency get in the way of prospecting for new customers.
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