Sales

Customer Service

Shut Up and Sell

Customers want your help--but they want your ear first.
Closing the Sale

The Likability Factor

For better or worse, the sales process is not much more than a popularity contest. Do you have what it takes to win?
Customer Service

Let Customers Go Without Ruining Your Reputation

A graceful parting with difficult clients requires finesse, but it can be done.
7 Ways to Get Great Referrals
Customer Service

7 Ways to Get Great Referrals

Word of mouth is the best form of advertising. Here's how to take advantage of it.
Closing the Sale

3 Weapons for the True Salesperson

No more hoping--true salespeople won't accept anything less than 'yes.'
Sales Techniques

10 Ways to Validate a Sales Forecast

Even without data, there are other ways to test your projections.
Closing the Sale

Three Steps to Effective Sales Promotions

Get customers out of a holding pattern with a top-notch campaign.
Customer Service

Rewarding the Repeaters

Loyalty programs can keep your best customers coming back for more.
Customer Service

Connect With Your Customers

Keep them happy--or someone else will make sure they are.
Customer Service

Time to Audit Your Image

It's all in the details--from the friendliness of reception to your office decor.
Customer Service

Call Centers Go Virtual

A VoIP service provider that's really more of a virtual call-center enabler
Customer Service

When Customer Focus Becomes Predatory

If your goal is sales--and not customer satisfaction--you've become a vulture.
Is Your Introduction Ready?
Presentations

Is Your Introduction Ready?

Learn how to sell yourself to prospects in 6 simple steps.
Make Your Sales Meeting Count
Presentations

Make Your Sales Meeting Count

Take advantage of technology to rivet your audience and increase your ROI.
Customer Service

Get the Real Story on Networking Groups

Overcome the self-imposed roadblocks holding you back from networking success.
Customer Service

Become a Gift-Giving Guru

Choosing the right gift is harder than it seems--and choosing the wrong one could cost you.
Customer Service

Deliver on Price, Quality and Speed

Successful businesses deliver on all 3 fronts to win and keep customers.
Customer Service

Follow the Money

To increase sales, learn what customers want to buy.
Customer Service

Does Your Business Need a Retrofit?

Markets always change, so reinvent to keep up with demand.
Sales How-To Guides

How-To Guides

Increase your sales with out Sales How-To Guide. Get expert articles, tips, and advice on how to improve your sales techniques.
Sales Techniques

How to Answer the Toughest Sales Question

You could rehash your elevator pitch--but maybe you should try the truth.
Make the Sale

5 Steps to Happy Clients

Stay on top of the skills your customers value most.
Customer Service

Avoid Stupid Sales Gimmicks

There's no need for tricks when you're driven by the timeless tools of the trade.
Closing the Sale

Stop Trying to Close and Enjoy the Ride

Instead of giving clients the hard sell, just be helpful.
Presentations

Where Business Gets Done

Entrepreneur's guide to holding successful meetings with potential clients and investors.
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