Sales

Customer Service

Alter Self-Sabotaging Behaviors

5 ways to override the negative effects of 'danger surfing' in yourself, your employees and your customers
Customer Service

You Can Sell to the Purchasing Agent

No fear, no end-run games--the purchasing department is your new client.
Closing the Sale

Model the 'Puppy-Dog Close' Technique

Letting customers take your product home on a trial basis may clinch the sale.
Five Tips for Nailing the Sales Visit
Make the Sale

Five Tips for Nailing the Sales Visit

Common courtesy isn't common among salesmen--use these tips to stand apart.
Customer Service

Customer Loyalty Brings Long-Term Sales

The newest insights into loyalty programs reveal the best ways to engage customers.
Closing the Sale

Know Who You Want to Know

Boost your chances of making a good connection--or even a sale--by doing your homework.
Closing the Sale

Pique Interests With a Sample

Sampling isn't just for ice cream shops--put the technique to work for your business.
Become a Follow-Up Fanatic
Customer Service

Become a Follow-Up Fanatic

Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better.
Never Forget Your Customers
Customer Service

Never Forget Your Customers

They are the key to business growth. Meet or exceed their expectations and prosper.
Make the Sale

Are You Losing Your Edge?

Don't let fear or complacency get in the way of prospecting for new customers.
Customer Service

Shut Up and Sell

Customers want your help--but they want your ear first.
Closing the Sale

The Likability Factor

For better or worse, the sales process is not much more than a popularity contest. Do you have what it takes to win?
Customer Service

Let Customers Go Without Ruining Your Reputation

A graceful parting with difficult clients requires finesse, but it can be done.
7 Ways to Get Great Referrals
Customer Service

7 Ways to Get Great Referrals

Word of mouth is the best form of advertising. Here's how to take advantage of it.
Closing the Sale

3 Weapons for the True Salesperson

No more hoping--true salespeople won't accept anything less than 'yes.'
Sales Techniques

10 Ways to Validate a Sales Forecast

Even without data, there are other ways to test your projections.
Closing the Sale

Three Steps to Effective Sales Promotions

Get customers out of a holding pattern with a top-notch campaign.
Customer Service

Rewarding the Repeaters

Loyalty programs can keep your best customers coming back for more.
Customer Service

Connect With Your Customers

Keep them happy--or someone else will make sure they are.
Customer Service

Time to Audit Your Image

It's all in the details--from the friendliness of reception to your office decor.
Customer Service

Call Centers Go Virtual

A VoIP service provider that's really more of a virtual call-center enabler
Customer Service

When Customer Focus Becomes Predatory

If your goal is sales--and not customer satisfaction--you've become a vulture.
Is Your Introduction Ready?
Presentations

Is Your Introduction Ready?

Learn how to sell yourself to prospects in 6 simple steps.
Make Your Sales Meeting Count
Presentations

Make Your Sales Meeting Count

Take advantage of technology to rivet your audience and increase your ROI.
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Success Secrets of Sales Superstars
Success Secrets of Sales Superstars
By Robert L. Shook and Barry Farber
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