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News and Articles About Airlines

Faster and Cheaper Ways to Speed Through Airport Security

Faster and Cheaper Ways to Speed Through Airport Security

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More airlines are offering fliers a chance to skip security lines -- for a price.
September 10, 2013 in Starting a Business
In-Flight Wi-Fi Valued Over Comfort, Bathrooms? (Infographic)

In-Flight Wi-Fi Valued Over Comfort, Bathrooms? (Infographic)

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Airline passengers are willing to trade in other amenities for a stable internet connection, according to a new survey.
September 9, 2013 in Business Travel
Angry Customer Used Promoted Tweets to Chastise British Airways

Angry Customer Used Promoted Tweets to Chastise British Airways

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A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
September 3, 2013 in Customer Loyalty and Retention
After Earnings Nosedive, JetBlue Enters the Premium Market

After Earnings Nosedive, JetBlue Enters the Premium Market

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New lie-flat seats and private suites in the front of the plane represent a major culture shift for the coach-class airline.
August 6, 2013 in Business Travel
What a Trip to LAX Taught Me About Customer Service

What a Trip to LAX Taught Me About Customer Service

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When traveling on business, you can sometimes turn an inconvenience into valuable business insights. Here are four from a recent lousy trip.
June 7, 2012 in Customer Service
Richard Branson on Why Biggest Doesn't Mean Best

Richard Branson on Why Biggest Doesn't Mean Best

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The billionaire entrepreneur talks about how he carved a niche for Virgin Atlantic as a value brand in its market segment.
September 12, 2011 in Startup Basics
How Airline Perks Stack Up for Business Travelers

How Airline Perks Stack Up for Business Travelers

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With airline extras dwindling, access to on-board Wi-Fi or TV can dictate who gets your travel budget.
May 24, 2011 in Business Travel
10 Brands That Can Help Make Business Travel More Bearable

10 Brands That Can Help Make Business Travel More Bearable

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Travel is frustrating enough--just ask that JetBlue guy. Here are our picks for 10 brands that can make it better (including--yes--a massive airline).
April 26, 2011 in Business Travel
Best Ways to Use Frequent Flyer Miles

Best Ways to Use Frequent Flyer Miles

CBS Travel Editor Peter Greenberg on how to make the most of your airline mileage.
February 3, 2011 in Business Travel
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