Customer Satisfaction: Page 4
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
Journeying With Your Customer
Every time a customer touches an organization, it is a 'moment of truth'. This is that moment when an organization can make or break a customer's experience.
Myntra Wakes Up to Reality, To Relaunch Its Website
The How and Why of e-Commerce Giant's U-turn
Why Customers Are Unhappy With Anything Less Than a Perfect Match
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Don't cross the Bel Air billionaire. He has the power to ban you.
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
What Your Writing Says About Your Personality
According to Watson the computer, anyway.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.