Customer Satisfaction

News and Articles About Customer Satisfaction

The 3 Things You Need to Do When You've Upset Your Customer

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
The Real Cost of Giving Terrible Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
3 Devices to Aid in Getting Your Bearings En Route to a New Venture

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
3 Sales Lessons from Eric Cantor

3 Sales Lessons from Eric Cantor

You won't go further if you forget the people who got you where you are.
Cultivating the Right Attitude Turns Customers Into Followers

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Lessons in Customer Service From the World's Most Beloved Companies

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.
Build Great Customer Service Into Your Business With These 5 Tips

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.
How This Startup's Focus on Personal Touch Helped it Thrive

How This Startup's Focus on Personal Touch Helped it Thrive

Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Brand Like Your Company Really Matters

Brand Like Your Company Really Matters

In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.
Why Can Some Businesses Get Away With High Prices?

Why Can Some Businesses Get Away With High Prices?

Ivy League schools, top doctors and rock stars provide a lesson for your business.
How the Rules of Customer Satisfaction Have Changed

How the Rules of Customer Satisfaction Have Changed

The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
Follow These Laws to Grab Customers' Attention

Follow These Laws to Grab Customers' Attention

Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
3 Situations When You Should Shut Your Mouth

3 Situations When You Should Shut Your Mouth

While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Customer Retention Begins on the Front Lines

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Move Over Big Data -- Here Comes 'Fast' Data

Move Over Big Data -- Here Comes 'Fast' Data

Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.

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