News and Articles About Customer Satisfaction
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
What you can learn from one startup that botched a delivery and lost me as a customer forever.
An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
You won't go further if you forget the people who got you where you are.
Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
We shed some light on what these big companies are getting right with customer service, and why.
Happy customers can become brand advocates, which leads to more customers.
Online personal style service Stitch Fix builds loyalty by really knowing its customers.
In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.
Ivy League schools, top doctors and rock stars provide a lesson for your business.
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.
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