Customer Satisfaction

News and Articles About Customer Satisfaction

How to Easily Measure Customer Satisfaction
Customer Satisfaction

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Gregory Ciotti
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
Chick-fil-A

Chick-fil-A Beats Out Chipotle in Customer Satisfaction

A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
Kate Taylor
The Airlines and Hotels That Rank Highest for Customer Service
Customer Satisfaction

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
What Your Writing Says About Your Personality
Personality

What Your Writing Says About Your Personality

According to Watson the computer, anyway.
3 Ways Your Current Customers Can Help You Acquire New Ones
Finding Customers

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Aaron Goodin
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
Customer Feedback

Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Alice Default
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Small Business - Big Impact

5 Ways to Dazzle and Delight Your Customers This Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
The 3 Things You Need to Do When You've Upset Your Customer
Small Business - Big Impact

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
Target Markets

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Travis Ledwith
3 Sales Lessons from Eric Cantor
Connecting with customers

3 Sales Lessons from Eric Cantor

You won't go further if you forget the people who got you where you are.
Gregg Schwartz
Cultivating the Right Attitude Turns Customers Into Followers
Customer Satisfaction

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Kumail Hemani
Lessons in Customer Service From the World's Most Beloved Companies
Customer Service

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.
Gregory Ciotti