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Today's Most Read
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News and Articles About Customer Satisfaction
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Connecting with customers
3 Sales Lessons from Eric Cantor
You won't go further if you forget the people who got you where you are.
Cultivating the Right Attitude Turns Customers Into Followers
Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Lessons in Customer Service From the World's Most Beloved Companies
We shed some light on what these big companies are getting right with customer service, and why.
Build Great Customer Service Into Your Business With These 5 Tips
Happy customers can become brand advocates, which leads to more customers.
How This Startup's Focus on Personal Touch Helped It Thrive
Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Brand Like Your Company Really Matters
In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.
Why Can Some Businesses Get Away With High Prices?
Ivy League schools, top doctors and rock stars provide a lesson for your business.
How the Rules of Customer Satisfaction Have Changed
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
Jobert E. Abueva
Growth & Strategy
Starting a Business
Reprints & Licensing
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