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Entrepreneur Leadership Network Contributor
Chief Executive Officer of Voxco
Follow Sumit Aneja on Social
A bad customer experience can be a chance to turn your harshest critic into your brand's biggest fan. Capitalize on the opportunity through stellar communication and service.
Uncertainty is a certainty for all of us right now, but we can sustain brand authenticity and consistency by seeking out customer feedback.
Leaders in this field must read the (very new) room, while inviting feedback to deliver the best customer experience.
Using your company's home page to collect data from current customers helps increase the percentage of prospective visitors who end up purchasing.
Successfully planning for the future of your product, service, or business as a whole depends on knowing the needs and wants of your customers. These practices will help you do just that.
These days, most companies conduct business across multiple channels ... and if you're not, you should be.
What about the people who aren't buying?
In this modern age, there's no excuse for a bad net promoter score.
It's your buyers who make a product successful (or not), so involve them!
As the amount of data we deal with on a daily basis continues to grow exponentially, it is increasingly important that we use it the right way.
These key principles and strategies can guide those in power to truly effective leadership and results.
In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.
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