Customer Satisfaction | Page 2

Business News

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.

By Christopher Elliott

Building a Business

What Your Writing Says About Your Personality

According to Watson the computer, anyway.

By Laura Hale Brockway

Business News

Here We Go Again: Comcast Changes Another Customer’s Name to Something Super Offensive.

If you don't offend enough the first time, try, try again.

By Kim Lachance Shandrow

Building a Business

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.

By Aaron Goodin

Building a Business

Should You Listen to Your Customers’ Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.

By Alice Default

Building a Business

The 3 Things You Need to Do When You’ve Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.

By Tom Borg

Marketing

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.

By Carol Roth

Building a Business

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.

By Travis Ledwith

Thought Leaders

3 Sales Lessons from Eric Cantor

You won't go further if you forget the people who got you where you are.

By Gregg Schwartz

Marketing

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.

By Kumail Hemani

Building a Business

Lessons in Customer Service From the World’s Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.

By Gregory Ciotti

Building a Business

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.

By Scott Moyer

Building a Business

How This Startup’s Focus on Personal Touch Helped It Thrive

Online personal style service Stitch Fix builds loyalty by really knowing its customers.

By Rebekah Epstein

Building a Business

Brand Like Your Company Really Matters

In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.

By Cory Sistrunk

Building a Business

Why Can Some Businesses Get Away With High Prices?

Ivy League schools, top doctors and rock stars provide a lesson for your business.

By Gene Marks

Building a Business

How the Rules of Customer Satisfaction Have Changed

The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.

By Jobert E. Abueva

Building a Business

Follow These Laws to Grab Customers’ Attention

Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.

By Andrew Sobel

Building a Business

3 Situations When You Should Shut Your Mouth

While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.

By Matthew Toren

Building a Business

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.

By Andrew Miller

Online Presence

Move Over Big Data — Here Comes ‘Fast’ Data

Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.

By Neil Parmar