Building a Business
The ‘F-Word’ in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
Customer Satisfaction | Page 2
Building a Business
Improve Your Great Idea by Listening to What Your Customers Tell You
By Wendy Keller
Building a Business
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Buying a Franchise
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
By Kate Taylor
Business News
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
Building a Business
What Your Writing Says About Your Personality
According to Watson the computer, anyway.
Business News
Here We Go Again: Comcast Changes Another Customer’s Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Building a Business
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
By Aaron Goodin
Building a Business
Should You Listen to Your Customers’ Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Building a Business
The 3 Things You Need to Do When You’ve Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
By Tom Borg
Marketing
The Real Cost of Giving Terrible Customer Service
What you can learn from one startup that botched a delivery and lost me as a customer forever.
By Carol Roth
Building a Business
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Thought Leaders
3 Sales Lessons from Eric Cantor
You won't go further if you forget the people who got you where you are.
Marketing
Cultivating the Right Attitude Turns Customers Into Followers
Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Building a Business
Lessons in Customer Service From the World’s Most Beloved Companies
We shed some light on what these big companies are getting right with customer service, and why.
Building a Business
Build Great Customer Service Into Your Business With These 5 Tips
Happy customers can become brand advocates, which leads to more customers.
By Scott Moyer
Building a Business
How This Startup’s Focus on Personal Touch Helped It Thrive
Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Building a Business
Brand Like Your Company Really Matters
In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.
Building a Business
Why Can Some Businesses Get Away With High Prices?
Ivy League schools, top doctors and rock stars provide a lesson for your business.
By Gene Marks
Building a Business
How the Rules of Customer Satisfaction Have Changed
The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
Building a Business
Follow These Laws to Grab Customers’ Attention
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
By Andrew Sobel
Building a Business
3 Situations When You Should Shut Your Mouth
While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Building a Business
Customer Retention Begins on the Front Lines
Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Online Presence
Move Over Big Data — Here Comes ‘Fast’ Data
Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.
By Neil Parmar