Visuals, graphics and charts can concentrate and present information in a way that sticks.
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Understanding is temporal and changes whenever you gain new information, experience or shift your vantage point.
The alchemy of remote work is that location becomes irrelevant; you can quite literally build a team, culture, and company without borders.
'As for how to write well,' writes Paul Graham, 'here's the short version: Write a bad version 1 as fast as you can; rewrite it over and over; cut everything unnecessary.'
Involving the team can be an interesting challenge. While there is impending friction to avoid, there's also much to be gained when the entire team contributes to publishing's success.