President of Tom Borg Consulting
Tom Borg is a business expert who works with small and mid-size companies to profitably improve customer acquisition and retention and employee performance. He does this through his consulting, speaking, and professional writing. For more information on how he can help you and your company call (734) 404-5909 or email him at: firstname.lastname@example.org or visit his website at: www.@tomborgconsulting.com
Are you vague in the goals you set? Willing to overlook personal accountability? If so, prepare to watch your company go downhill.
What other small business owners can learn from this restaurant's approach to customer service.
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Juggling many things at once is a reality for most business owners, but it's often unproductive.
For any business to grow, it must change with the times.
For owners and managers who have trouble delegating, it comes down to one basic issue.
You have to begin looking at each of your employees as a profit center.
The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
Uniting different personalities can be tough. Here are some strategies that can help.
Managers and employees: Take note of this simple but powerful practice.
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Figuring out what will get your team in tip-top performance mode isn't rocket science. Here's how to do it.
Sometimes we set ourselves up for defeat when trying to effectively communicate with other people. Here's some advice.
Avoid these three lethal blunders when meeting and interacting with potential new clients.
Seeking out top-notch young employees often leaves business owners feeling disillusioned.
Copyright © 2016 Entrepreneur Media, Inc. All rights reserved.
© 2016 Entrepreneur Media, Inc.