Emily Washcovick

Bio

As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow. Her expertise lies in customer engagement, reputation management, and all things digital marketing. Through speaking engagements and thought leadership, Emily shares industry insights that entrepreneurs in any business category can leverage for the growth and well-being of their businesses. She is also the host of Behind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.

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Latest

Growing a Business

This Local Bakery Has Lines Out the Door. Here Are the Secrets to Its Success.

Known for its viral flat croissants and innovative desserts, Alexander's Patisserie also excels in hands-on leadership and team culture.

Growing a Business

Want to Work With Influencers? Here's What Small Business Owners Need to Know.

Julianne Fraser, founder of Dialogue NYC, crafts influencer marketing campaigns that stand out from the competition.

Growing a Business

5 Secrets to Success From a Sustainable Business That's Grown 95% in 3 Years

Here's how the president of this sustainable junk-removal business solves problems fast, treats customers with care and keeps as much as possible out of the landfill.

Growing a Business

How This North Carolina Lawn Care Company Earns Customer Loyalty

By prioritizing responsiveness, transparency and efficiency, Sam Speno has cultivated a lawn care business that builds lasting customer relationships.

Growing a Business

She Runs a James Beard Award-Nominated Restaurant. Here's Her 2-Step Process for Hiring the Best Employees.

Krista Cole, who runs Portland, Maine tapas restaurant Sur Lie with chef Mimi Weissenborn, shares hiring tactics that any small business owner can use.

Growing a Business

This CEO's Paint-Your-Own Pottery Business Has 130 Locations — But Anyone Can Use Her Tips for Creating a Customer-First Experience

Color Me Mine CEO Teresa Johnson shares her best tips for engaging with customers and building lasting relationships.

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