Micah Solomon

Entrepreneur Leadership Network® Contributor
Customer Service Transformation Expert

Customer service transformation expert, consultant, author, keynote speaker, proprietor of micahsolomon.com. Known in technology, patient experience, B2B, retail, hospitality industry, retail banking. Named "World's #1 customer service transformation expert" by Inc. Magazine.

Latest

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Leadership

Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most

There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Leadership

This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast

You must be willing to embrace this one essential ingredient of exceptional customer service.

Leadership

Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.

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