Micah Solomon

Entrepreneur Leadership Network® Contributor
Customer Service Consultant, Trainer

Customer service transformation expert, consultant, author, keynote speaker. Named "World's #1 customer service transformation expert" by Inc. Magazine. Reachable at micahsolomon.com. Very happy to hear from any readers at any time.

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Latest

Leadership

Are the Days of Good Customer Service Over? These 7 Hacks Can Bring it to Life at Your Company

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Leadership

6 Ways to Make Great Money As a Keynote Speaker

The best keynote speakers make thousands of dollars for every speech — and perhaps you can join their ranks!

Leadership

How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well.

Leadership

This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles

Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.

Side Hustle

How to Make Real Money as An Expert Witness

Working as an expert witness can be one of the best side gigs out there if you have true expertise in one of a very long list of industries.

Leadership

Why This 3-letter Word Will Solve (Nearly) All Your Customer Service Problems

An expert customer service look at the essential reframing that is necessary for customer service success.

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