
Micah Solomon
Entrepreneur Leadership Network® Contributor
Customer Service Transformation Expert
Latest
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
3 Expert Customer Service Language Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.
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