Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
Jacqueline Whitmore is an etiquette expert and founder of the Protocol School of Palm Beach in Palm Beach, Fla. She is the author of Poised for Success: Mastering the Four Qualities That Distinguish Outstanding Professionals (St. Martin's Press, 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005).
Here are the pillars you need for personal and professional success.
Negotiating personal space takes finesse when dealing with the overly affectionate.
Don't take offense that a competent-but-shy member of the team keeps to himself.
An employee vexed by a co-worker's texting needs to politely speak up or back off.
An enthusiasm for walking briskly to work in the morning has an odiferous consequence.