Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
Every business is a human endeavor and every person wants to know they are appreciated.
The debilitating effects of jet lag are easily underestimated but, happily, are also easily avoided.
Getting started sooner is the real secret to completing anything on time.
People mean well when they strike up a conversation. That's what makes is so hard to diplomatically tell them you have no time.
Don't take it personally when you don't hear back, but don't stop trying to get in touch.
Newsletters easily made the transition from snail mail to email, but now they are so old-school marketers don't realize how well the good ones work.
When it comes to discussing politics, simple listening is your safest option.
Having dinner with business associates? Put down the damn phone.
Networking can be intimidating, unless you know what to say.
Everyone wants praise but nice people often are often inadvertently rude when they receive it.
You can't be available for big opportunities if you say 'yes' to every little thing.
The Democratic presidential nominee has done a reasonably good job of dampening the uproar she sparked by labeling of half of Trump supporters "deplorables.''
Somehow, the countless emails people write now seem unlikely to be read a century from now like we read the letters people penned long ago.
Leaders who are gracious when times are calm are likeliest to remain poised in crisis.
People helping the community because they have a giving heart are just the people you want to do business with.