Customer Loyalty and Retention
A tech company sees gains by turning its attention away from 60 percent of clients.
New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
How to exceed expectations, inspire loyalty and make your customers feel valued.
You don't need a giant ad budget to get your customers pumped up about your company. Sometimes all you need are a few super fans.
Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive.
Customers that have recently moved to a neighborhood outspend established residents at local small businesses.
Your relationship with customers is crucial to building your business, attracting profits and achieving long-term success.
Three tips for delivering bad news without hurting the client relationship, or your credibility.
The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
A guru of entrepreneurship tunes into her customers' concerns, and leaves a lasting impression.
Crunch the numbers to decide how much you are willing to spend to secure a customer for life.
You have customers for your new mobile app or retail website. Here's how to fight churn.
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively.
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Rule No. 1: Entrepreneurs who pursue their own passion can't lose sight of what makes a business successful. Two 'Project Runway All Stars' recently made this key-business flub.
Where is the line between being responsive to customers' needs, and simply letting customers call the shots?
When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away.
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.
Marketing strategist Guy Kawasaki offers social media tips for small-business owners.