Customer Loyalty and Retention
How a Lean Startup Can Keep Customers
BY Steve Blank and Bob Dorf
You have customers for your new mobile app or retail website. Here's how to fight churn. Seven Tips for Coping with Customer Questions
BY Carol Tice
Customers always have questions, and often they are very bizarre. Here are tips on how to make sure you address them effectively. Businesses Can't Afford to Neglect Customer Service on Facebook
BY Mikal E. Belicove
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same. What 'Project Runway' Can Teach You About Business
BY Carol Tice
Rule No. 1: Entrepreneurs who pursue their own passion can't lose sight of what makes a business successful. Two 'Project Runway All Stars' recently made this key-business flub. Why Netflix, Bank of America and Dunkin' Donuts Cave in to Customer Demands
BY Carol Tice
Where is the line between being responsive to customers' needs, and simply letting customers call the shots? Why You Should Fire Your Worst Client
BY Carol Tice
When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers. Only You Can Prevent Cringe-Worthy Customer Service
BY Carol Tice
Two-thirds of American consumers have walked out of a store due to bad customer service. Here's how you can prevent pushing customers away. Small Business Lessons from Netflix's Pricing Debacle
BY Carol Tice
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle. Enchant and Engage More Customers With Social Media
BY Jason Fell
Marketing strategist Guy Kawasaki offers social media tips for small-business owners. How Your Business Can Build Customer Loyalty -- and Profits
BY Carol Tice
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty. Seven Tips for Building Customer Loyalty
BY Micah Solomon
Treat returning customers right and they'll return the favor. What's Behind Products That Customers Fall in Love With
BY Virginia Postrel
You don't want customers to just buy your product--you want them to get emotional about it. Four Steps to Launching a Loyalty Program
BY Roger L. Brooks
Structured programs can help you grow your business, retain customers and trump the competition. Review: Capsule, CRM for Small Business
BY Jonathan Blum
The pros and cons of an online tool that focuses on managing the sales pipeline. Marketing a Seasonal Business All Year 'Round
BY Gail Goodman
Make fall a fruitful time even if your business runs hot and cold. Loyalty Marketing in Action
BY Roger L. Brooks
What you can learn from Neiman Marcus' loyalty programThe Art of Feel-Good Loyalty Incentives
BY Roger L. Brooks
Reward your customers -- they'll reward you with repeat business.Six Ways to Create a Memorable Customer Experience
BY Sydney Barrows
The devil is in the details--are you paying attention to the 'little things?'What's in It for Me?
BY Sydney Barrows
Five steps to creating a customer-focused experience that will set you apart from the crowd.Five Ways to Show Customers You Care
BY Gail Goodman
Show them love year-round, and they'll return the favor.Focus on Core Customers
BY Tamara Monosoff
Be committed to them, and they'll deliver new clients to you.How to Create Vocal Brand Advocates
BY Susan Gunelius
7 steps to a successful advertising campaignTest Your Customer IQ
BY Kim T. Gordon
Kick off 2008 with the latest info on American consumers. You'll find helpful tips and insights into the minds of your customers with this fun quiz.Building Repeat Business from Day 1
BY Brad Sugars
10 tips to ensure your new business venture will have the repeat customers it needs to survive.The Cost of Customer Loyalty
BY Paige Arnof-Fenn
When Paige's favorite local coffee shop made a few too many changes, it forced customers away. How can you avoid this same mistake?5 Tips for Building a Rewards Program
BY Kim T. Gordon
An effective rewards program keeps customers coming back. Here are 5 essential tips for building your program--and your sales.Ads by Google
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60 Second Solutions
How to Go Mobile on a Budget
Michael Schneider, CEO of Mobile Roadie, offers tips for small businesses looking to take their businesses mobile.
Presented by
Mark Cuban
Owner, Dallas Mavericks
"I love to compete. I want to get out there and kick your ass in the business world. That is what inspires me."
Ben Kaufman
Founder, Quirky Inc.
"I'm inspired by the Empire State Building. Probably not many people know that it was built in one year and 45 days."
Alexander Mendeluk
Co-founder of SpiritHoods
"When I see people bridging the gap between the limitations that the 'real world' imposes and what they realize they can manifest."
Bret Michaels
Musician, entrepreneur
"The secret to success lies in the gap between dream and reality."
Scott Heiferman
Meetup Co-founder
"I'm more inspired by the 20-somethings who are going to change the world. They have much less respect for the status quo and are seeing the world in a fresh way, many of them."
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