Customer Loyalty and Retention
Better customer service can cultivate a more profitable business. Here are a few tips for building customer loyalty.
Treat returning customers right and they'll return the favor.
You don't want customers to just buy your product--you want them to get emotional about it.
Structured programs can help you grow your business, retain customers and trump the competition.
The pros and cons of an online tool that focuses on managing the sales pipeline.
Make fall a fruitful time even if your business runs hot and cold.
What you can learn from Neiman Marcus' loyalty program
Reward your customers -- they'll reward you with repeat business.
The devil is in the details--are you paying attention to the 'little things?'
Five steps to creating a customer-focused experience that will set you apart from the crowd.
Show them love year-round, and they'll return the favor.
Ari Newman discusses how his service enables businesses to better engage with their customers.
Be committed to them, and they'll deliver new clients to you.
7 steps to a successful advertising campaign
Kick off 2008 with the latest info on American consumers. You'll find helpful tips and insights into the minds of your customers with this fun quiz.
10 tips to ensure your new business venture will have the repeat customers it needs to survive.
When Paige's favorite local coffee shop made a few too many changes, it forced customers away. How can you avoid this same mistake?
An effective rewards program keeps customers coming back. Here are 5 essential tips for building your program--and your sales.
Build your own customer rewards program by following these five tips from a marketing expert.
You've just launched your business, but without clients it's going nowhere fast. Use these nine tips to reel them in.
Try these tactics to get customers to think of your company first.
Stop focusing on what your product or service does. Instead, emphasize what customers will get out of buying from you.
Persuading your customers to refer you to their friends isn't as hard as you think.
Increase your sales through better relationships with your existing customers.