Customer Service

Giving Customers More Than They Asked for Is Too Much of a Good Thing
Marketing

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Your Secret Resource to Get a Better Product: Customer Service
Grow Your Business

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Right-Sizing the Twitter Support Strategy for a Business
Grow Your Business

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
6 Ways to Keep Clients Happy
Grow Your Business

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Why You Need to Start Accepting Mobile Payments Now
Technology

Why You Need to Start Accepting Mobile Payments Now

How embracing this convenient, easy-to-adopt growing checkout practice can expand and enhance your customer service, right from your smartphone or tablet.
Don't Fire These 3 Rotten Customers, Profit From Them
Grow Your Business

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
What to Do When the Customer Is Wrong
Grow Your Business

What to Do When the Customer Is Wrong

A business is not always able to give clients what they want. Here's how to respond.
The Real Cost of Giving Terrible Customer Service
Marketing

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Grow Your Business

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
How to Get Better at Remembering Names
Leadership

How to Get Better at Remembering Names

With a few simple tricks, you can steer clear of an embarrassing name slip-up later.
Most Companies Don't Get How Customer Service on Social Media Works
Social Media

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?
Business News

Sharing Economy Sets Sights on Business Travelers -- But Will They Bite?

Airbnb and Uber both announced new services exclusively targeting businesses, but will travelers look beyond a host of security and regulatory issues plaguing the sharing economy?
How Budget-Conscious Startups Can Put Customers on a Pedestal
Grow Your Business

How Budget-Conscious Startups Can Put Customers on a Pedestal

The co-founder of a men's fashion site says it's possible for startups to deliver world-class service on a stringent budget.
Staying on Track While Diversifying a Business
Grow Your Business

Staying on Track While Diversifying a Business

Steer the company in new directions without alienating the traditional customer base or losing sight of the core mission.
5 Steps to Make Your Marketing Pop in the Age of the Consumer
Marketing

5 Steps to Make Your Marketing Pop in the Age of the Consumer

Customers are doing their own research. So traditional methods of promotion don't suffice.
The Internet of Things Demands That Customer Service Catch Up
Technology

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?
The 'Treps

Airbnb 'Squatter' Nightmare: Does the Sharing Economy Need a Security Overhaul?

The case of an Airbnb guest who overstayed his welcome and now is a legal tenant raises critical questions about what the home-rental platform can do to protect its hosts.
Customer-Service Lessons to Glean From Comcast's Snafu
Grow Your Business

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Delivering World-Class Service on a Startup Budget
Starting a Business

Delivering World-Class Service on a Startup Budget

Top-notch customer service doesn't need to be costly. Here are three ways new ventures can provide amazing service without breaking the bank.
5 Things Your Business Must Stop Doing to Be Successful
Grow Your Business

5 Things Your Business Must Stop Doing to Be Successful

Valuing customers, trusting employees and staying focused on the vision are what we should be doing, or at least resume doing.
This Might Be the Most Infuriating Customer Service Call Ever
Social Media

This Might Be the Most Infuriating Customer Service Call Ever

No one likes losing business, but that doesn’t mean you should berate your customers.
2 Principles That Will Change the Life of Your Business
Lifestyle

2 Principles That Will Change the Life of Your Business

Whatever your business, Integrity and service are your best offerings.
Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.
Marketing

Afraid to Put Your Contact Info on Your Site? You Could Be Losing Sales.

If you run any type of online business, your customers – and the media – need to be able to contact you quickly and easily.
4 Things Remarkable Startups Have In Common
The 'Treps

4 Things Remarkable Startups Have In Common

Great ideas are a dime a dozen. The startups that succeed focus on these four things.
How You, the Local Business Owner, Can Take on Amazon
Grow Your Business

How You, the Local Business Owner, Can Take on Amazon

You can slay the online giant (somewhat) -- by doing these eight things consistently.
How to Increase Your Customer Referrals
Marketing

How to Increase Your Customer Referrals

Referrals from satisfied customers are the lifeblood of many business. Try these smart strategies to increase your word-of-mouth marketing.
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