Customer Service

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Marketing

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Marketing

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Grow Your Business

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
Grow Your Business

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
35 Restaurants Where the Customer Isn't Right
Grow Your Business

35 Restaurants Where the Customer Isn't Right

Maybe Seinfeld's infamous "soup Nazi" knew a little something about entrepreneurship.
Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business
Business News

Comcast Apparently Gets Customer Fired, Breaks Every Rule of Business

This may be the most outrageous example of bad customer service you'll ever hear.
8 Tips to Prepare for the Inevitable Tyrant Customer
Leadership

8 Tips to Prepare for the Inevitable Tyrant Customer

Even the best customer service won't prevent all complaints but it can keep them from spiraling out of control.
5 Proven Ways to Create Long-Lasting Customer Relationships
Marketing

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
Grow Your Business

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
How to Determine What You Should Charge Customers
Grow Your Business

How to Determine What You Should Charge Customers

Ask these five questions to get a better sense of how much you should be charging.
Are You Really Listening to Your Customers?
Grow Your Business

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Spare Me Your Platitudes. Customers Are Tired of Insincere Support.
Grow Your Business

Spare Me Your Platitudes. Customers Are Tired of Insincere Support.

Does the stat game interfere with businesses growth? It certainly seems like it, especially if you're looking to hack a specific metric up and to the right.
5 Tips on Building an Epic Customer-Support Team
Grow Your Business

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers
Marketing

'We Don't Give a Sh*t About Gluten Free': A Restaurant Owner Gets Bold With Customers

A San Francisco chef is tired of catering to hard-to-satisfy customers. So, he's telling picky patrons to go buy dinner elsewhere.
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Grow Your Business

5 Ways to Dazzle and Delight Your Customers This Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant
Social Media

3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant

Social media provides a new way to deal with disgruntled customers before they even finish eating.
Why Americans Hate Their Internet Service Providers (Infographic)
Technology

Why Americans Hate Their Internet Service Providers (Infographic)

Americans are obsessed with their Internet, which makes it sting all the worse that the companies that provide Internet are expensive, unresponsive and because of their relative monopoly, in no hurry to improve their operations.
5 Ways to Build Bonds With Customers Using the Old-School Telephone
Technology

5 Ways to Build Bonds With Customers Using the Old-School Telephone

Customers just want to pick up the phone when they need help with their problem.
6 Ways to Retain Ecommerce Customers
Technology

6 Ways to Retain Ecommerce Customers

These strategies can help you keep customers coming back.
10 Lessons Every Entrepreneur Must Learn
Grow Your Business

10 Lessons Every Entrepreneur Must Learn

Building a long-term, healthy and sustainable business isn't the result of magic, but understanding the importance of adapting and growing.
5 Ways to Provide Personalized Service to Small Companies -- Profitably
Marketing

5 Ways to Provide Personalized Service to Small Companies -- Profitably

Efficiently offer a high-touch customized experience to customers in a manner that resonates with the way they want to interact.
The Customer Is Mostly Wrong
Marketing

The Customer Is Mostly Wrong

When it comes to a product's vision, turn the popular idiom on its head. Customers are often poor judges of their own needs.
Right or Wrong, You're Not Going to Win the Argument With the Customer
Grow Your Business

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Do Unique Titles Change the Way We See Job Roles?
Grow Your Business

Do Unique Titles Change the Way We See Job Roles?

Singular titles can play a part in highlighting a unique corporate culture. This can help companies find the right people and vice versa.
The Secret to Winning the Customer Service Battle in Ecommerce
Grow Your Business

The Secret to Winning the Customer Service Battle in Ecommerce

To be successful in today's online marketplace, web stores need to focus on delivering the full customer experience.
The Secret to Outstanding Customer Service
Grow Your Business

The Secret to Outstanding Customer Service

Customer service comes down to answering two very simple questions.
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