Customer Service

4 Lessons for Every Entrepreneur Creating Big Data Solutions
Technology

4 Lessons for Every Entrepreneur Creating Big Data Solutions

Big Data is dazzling but it doesn't automatically shed light on real problems.
6 Reasons Every Company Needs a Customer Service Roadmap
Grow Your Business

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
The Power of Being Unique in Your Industry
Grow Your Business

The Power of Being Unique in Your Industry

Specializing is crucial to success in a business world where there are always many companies that do what you do.
How to Spin a Bad Online Review
Marketing

How to Spin a Bad Online Review

Don't let a negative customer experience define your company's brand. Here's how to fix things.
The Story of a CEO Who Grew Up on Food Stamps
Leadership

The Story of a CEO Who Grew Up on Food Stamps

A businesswoman shares lessons from her hard climb -- from humble beginnings in North Dakota to running an Alabama marketing agency.
Comcast Accidentally Changes Customer Name to Asshole Brown
Business News

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)
Marketing

7 Ways to Provide Exceptional Customer Service for Ecommerce (Infographic)

Customer service that goes above the norm is a necessity. Here's how to get it right.
Zappos Is Bringing Uber-Like Surge Pay to the Workplace
Grow Your Business

Zappos Is Bringing Uber-Like Surge Pay to the Workplace

For the online retailer's call center employees, more caller demand means more pay.
Keep Your Customers as Close as Family
Grow Your Business

Keep Your Customers as Close as Family

At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.
Who Really Runs Your Enterprise?
Marketing

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.
Treat Loyal Customers as Well as You Do New Ones
Marketing

Treat Loyal Customers as Well as You Do New Ones

Welcome familiar faces back to your business as your benefactors. Don't take anyone for granted.
How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry
Marketing

How Apple Pay Is Poised to Transform the Trillion-Dollar Service Industry

Huge consumer businesses quickly accepted Apple's new payment system but less tech-savvy small businesses might have the most to gain.
3 Business Reminders Gleaned From an English Country Pub Opened in 1397
Grow Your Business

3 Business Reminders Gleaned From an English Country Pub Opened in 1397

Your startup may be a newcomer to the field but some pillars of a longstanding business operation might apply: competitive differentiation, great customer service and savvy product updates.
7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates
Marketing

7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates

Acquiring customers is nice. Keeping customers is how you stay in business.
4 Branding Lessons That You Don't Want to Learn the Hard Way
Marketing

4 Branding Lessons That You Don't Want to Learn the Hard Way

When you're branding your company and you're just starting out, you obviously want everything to go smoothly. That, of course, isn't always the case.
3 Customer Engagement Lessons From the Holidays That Apply All Year Round
Grow Your Business

3 Customer Engagement Lessons From the Holidays That Apply All Year Round

It's not more important than ever to stay on top of customer complaints, which can quickly sink a business.
4 Steps to Choosing Marketing-Automation Software That Actually Works
Technology

4 Steps to Choosing Marketing-Automation Software That Actually Works

Choose a platform that serves the needs of every department.
The 3 Biggest Sins of Customer Engagement
Grow Your Business

The 3 Biggest Sins of Customer Engagement

Blind check-ins and failing to build relationships before complaints arise are behaviors of the past. Use data to understand clients, proactively preparing for interactions.
4 Goals Every Small-Business Owner Should Set in 2015
Grow Your Business

4 Goals Every Small-Business Owner Should Set in 2015

Here are some easy changes entrepreneurs can make for a more productive year ahead.
7 Tips to Knock Your Online Customer Support Out of the Park
Grow Your Business

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
8 Steps for Dealing With Angry Customer Complaints
Grow Your Business

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
The Rise of the Robotic Co-Worker
Technology

The Rise of the Robotic Co-Worker

By assuming core processes in factories, labs, hospitals, offices, will machines make people irrelevant or unemployed? Consider this argument that humans partnered with such machines will give rise to efficiency, customer service and innovation.
Use Emotional Intelligence to Make More Money
Marketing

Use Emotional Intelligence to Make More Money

You might save everyone a lot of angst in the process.
5 Steps to Become a Market Leader
Grow Your Business

5 Steps to Become a Market Leader

Positioning your company as a leader takes a lot of planning and hard work.
Why Gmail Fails for Customer Support
Marketing

Why Gmail Fails for Customer Support

Never skimp on that which directly affects customer communications.
Watch: Customers Surprise Beloved Bagel Shop Worker With a Car
Lifestyle

Watch: Customers Surprise Beloved Bagel Shop Worker With a Car

'She's Shirley,' said Craig Boyd, a regular customer. 'She takes care of us and always has a smile.'
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