Customer Service

Lessons From a Country Music Duo to Make Your Business 'Big & Rich'
Grow Your Business

Lessons From a Country Music Duo to Make Your Business 'Big & Rich'

Professional musicians give inspiring performances. Successful entrepreneurs do the same thing.
What the Airplane 'Knee Defender' Teaches Us About Human Empathy
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What the Airplane 'Knee Defender' Teaches Us About Human Empathy

You might think empathy is just a touchie-feelie hippie notion, but it's also smart business.
Create a Winning Perception of Your Startup With These 3 Tips
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Create a Winning Perception of Your Startup With These 3 Tips

You know what they say: perception is reality. Use this to your advantage by making your company appear larger than it is.
It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas
Business News

It Begins: Kohl's to Stay Open for More Than 100 Hours Before Christmas

The retailer is set to run a shopping marathon leading up to the holidays. And it isn't the only one.
Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Business News

Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu

Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down
Business News

First-Class Macadamia Nut Case Prompts Korean Air Exec to Step Down

In-flight service causes this airlines exec to have a serious meltdown.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
Technology

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
13 Cool Web Tools to Help You Stay Connected With Your Team
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13 Cool Web Tools to Help You Stay Connected With Your Team

Businesses are no longer restrained by location or physical space. Use these application to collaborate and expand.
5 Strategies to Triumph in Customer Support Over the Holiday Season
Grow Your Business

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Here's How to Make the Most Out of Your Client Relationships
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Here's How to Make the Most Out of Your Client Relationships

How to help your customers without wasting your time, or theirs.
5 Customer Service Tips to Avoid Scrooge-Like Behavior
Grow Your Business

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
What Happened to the Real Black Friday?
Marketing

What Happened to the Real Black Friday?

The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
4 Reasons Why Customers Vanish Without a Word
Marketing

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
Steal Away Your Rival's Unhappy Customers
The 'Treps

Steal Away Your Rival's Unhappy Customers

Our experts explain how you can use customer disloyalty to your advantage.
If You Want Happy Customers, Do These 5 Things (Infographic)
Grow Your Business

If You Want Happy Customers, Do These 5 Things (Infographic)

It's not that hard to make holiday shoppers happy -- and the payoff can be huge.
Who Our Loyalty Experts Are Loyal To
The 'Treps

Who Our Loyalty Experts Are Loyal To

We asked our customer service experts about the companies they love and why.
Staff Training's Surprising Role in Customer Loyalty
The 'Treps

Staff Training's Surprising Role in Customer Loyalty

Educate your staff to ensure a top-notch customer experience.
People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.
Business News

People Are Still Afraid to Shop Online. Here's What Businesses Can Do to Protect Them.

The majority of consumers are concerned about safety when they purchase online, according to a recent study.
Implement These 5 Strategies to Avoid Holiday Shipping Snafus
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Implement These 5 Strategies to Avoid Holiday Shipping Snafus

Even if you didn't have any problems last year, it's a good idea to prepare and keep customers happy.
Want Loyal Customers? Understand This.
The 'Treps

Want Loyal Customers? Understand This.

Our experts help you better understand why your customers use your service to build loyalty.
8 Slow and Steady Steps to Striking It Rich
Grow Your Business

8 Slow and Steady Steps to Striking It Rich

Want to be a millionaire? Here's how to do it the right way.
Focusing Just on New Sales? Focus on This Instead.
The 'Treps

Focusing Just on New Sales? Focus on This Instead.

Our experts explain how to maximize your relationship with existing customers.
The Art of Crafting Successful Vendor Relationships
Grow Your Business

The Art of Crafting Successful Vendor Relationships

Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Customer Support Is More Than High Scores
Marketing

Customer Support Is More Than High Scores

Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Aggressive Marketing Won't Win Customer Loyalty
The 'Treps

Aggressive Marketing Won't Win Customer Loyalty

Our experts explain what businesses often don't understand about customer retention.
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
Grow Your Business

Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price

If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
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