Customer Service

Want Loyal Customers? Understand This.
The 'Treps

Want Loyal Customers? Understand This.

Our experts help you better understand why your customers use your service to build loyalty.
8 Slow and Steady Steps to Striking It Rich
Grow Your Business

8 Slow and Steady Steps to Striking It Rich

Want to be a millionaire? Here's how to do it the right way.
Focusing Just on New Sales? Focus on This Instead.
The 'Treps

Focusing Just on New Sales? Focus on This Instead.

Our experts explain how to maximize your relationship with existing customers.
The Art of Crafting Successful Vendor Relationships
Grow Your Business

The Art of Crafting Successful Vendor Relationships

Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Customer Support Is More Than High Scores
Marketing

Customer Support Is More Than High Scores

Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Aggressive Marketing Won't Win Customer Loyalty
The 'Treps

Aggressive Marketing Won't Win Customer Loyalty

Our experts explain what businesses often don't understand about customer retention.
Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price
Grow Your Business

Small-Business Owners Who Aren't Experts in Their Fields Will End Up Paying a Hefty Price

If you want to stay relevant, much less open, you should know your product or service in and out, and make sure you employees are well trained.
Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract
Marketing

Widow Brings Husband's Ashes to T-Mobile Store After Company Refuses to Cancel His Contract

A 56-year-old widow from Wales has said that it was easier -- procedurally speaking -- to bury her late husband than to cancel his T-Mobile cell phone contract.
For a Winning Product Launch, Address Genuine Customer Needs
Starting a Business

For a Winning Product Launch, Address Genuine Customer Needs

To launch a startup, figure out how you can solve clients' problems.
Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.
Grow Your Business

Tell Them You Care With a Holiday Card. Use These 5 Tips to Do It Right.

Sending out greetings to your vendors, customers and clients is a simple business strategy that provides you with a 10-fold return.
4 Simple Strategies to Improve Your Business Success Rate
Grow Your Business

4 Simple Strategies to Improve Your Business Success Rate

Whether you are bringing in over $100 million in yearly revenue or $10,000, you can double or nearly triple that number with these tips.
3 Secrets to Making Your Online Customer Support a Success
Grow Your Business

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
The 2-Step Process for Excellent Customer Service
Grow Your Business

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
5 Tips to Make Your In-Store Mobile Marketing More Engaging
Marketing

5 Tips to Make Your In-Store Mobile Marketing More Engaging

When customers find a predictable and enjoyable experience on their devices when they enter your store, they'll surely come back for more.
4 Ways to Make Your Business a Powerful Customer Magnet
Marketing

4 Ways to Make Your Business a Powerful Customer Magnet

Attract new customers super fast with these techniques.
Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers
Marketing

Good Work Plus These 3 Steps Converts New Customers Into Recurring Customers

A happy customer who comes back for more is, literally, money in the bank. Make their experience hassle free from beginning to end.
The 5 Types of Customers Fatal to Startups and How Employees Attract Them
Marketing

The 5 Types of Customers Fatal to Startups and How Employees Attract Them

Small businesses cringe at these customers, but it might just be the internal team that keeps them coming back.
The 4 Things Your Customers Really Want
Marketing

The 4 Things Your Customers Really Want

The essential dynamic of a quality service relationship comes down to a company's addressing these core questions.
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
5 Strategies to Instill Brand Loyalty in Today's Young Customers
Marketing

5 Strategies to Instill Brand Loyalty in Today's Young Customers

Capturing market share from established brands is not as difficult as you might think.
How Tuft & Needle Disrupted a Tired Mattress Marketplace
Starting a Business

How Tuft & Needle Disrupted a Tired Mattress Marketplace

With word-of-mouth marketing and a focus on customer service, two friends are becoming the sleeper hit of the mattress industry.
6 Qualities Smart Businesses Strive to Embody
Grow Your Business

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is
Marketing

Apologizing Is Not Great Customer Service, Only Fixing the Problem Is

Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Selling in the New Luxury Market -- It's All About the Mustard
Marketing

Selling in the New Luxury Market -- It's All About the Mustard

Customers have less time these days and so when they order a product or service they want to relish it.
7 Common Customer Onboarding Mistakes to Avoid at All Costs
Grow Your Business

7 Common Customer Onboarding Mistakes to Avoid at All Costs

If your new customers slowly but surely drop your product, you may be failing to train them how to effectively use your product.
How to Best Utilize Your Positive Customer Feedback
Grow Your Business

How to Best Utilize Your Positive Customer Feedback

To thrive in a competitive market, you must understand and highlight your company's strengths.
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