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Customer Service

Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

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Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
March 16, 2011 in Customer Service
Four Ways to Improve Customer Service

Four Ways to Improve Customer Service

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Follow these top tips to give customers exactly what they want.
December 7, 2010 in Customer Service

The Best Online Tools for Managing Your Business Contacts

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Eight affordable and easy to use CRM options to keep you organized.
December 3, 2010 in Customer Service
The Dirty Truth About Price

The Dirty Truth About Price

Price is important, but it doesn't make or break the sale.
November 11, 2010 in Customer Service
The Three Top Sales Promo Mistakes

The Three Top Sales Promo Mistakes

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Use these tips to avoid the most common traps that can kill your sales.
November 8, 2010 in Customer Service
Tips for Investing in Customer Relationship Management

Tips for Investing in Customer Relationship Management

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Use it, protect it and maintain it. Learn how to make good on your technology investment with these guidelines.
October 13, 2010 in Customer Service
5 Signs it's Time to Fire Your Client

5 Signs it's Time to Fire Your Client

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They're your business's lifeblood, but that doesn't mean you have to be a push over.
August 6, 2010 in Customer Service
Customer Service: Lessons From the Fall

Customer Service: Lessons From the Fall

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No matter the economic climate, taking great care of your customers is always a worthwhile policy.
July 14, 2010 in Customer Service
Meet--or Exceed--Your Customers' Expectations

Meet--or Exceed--Your Customers' Expectations

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Reap the rewards of customer loyalty by proving you're reliable and dependable.
June 21, 2010 in Customer Service

30 Ways to Show Your Customers They're Always Right

This primer on customer service will leave your clients happy and your business booming.
June 9, 2010 in Customer Service

Seven Ways to Convert Online Contacts Into Sales

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Ditch the pitch and push internet conversations into profitable territory without alienating customers.
May 11, 2010 in Customer Service

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.
April 15, 2010 in Customer Service

craigslist: 15 Years Later

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Craig Newmark talks about how things have changed at the internet's oldest open marketplace--and how they haven't.
April 1, 2010 in Customer Service

Alter Self-Sabotaging Behaviors

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5 ways to override the negative effects of 'danger surfing' in yourself, your employees and your customers
March 30, 2010 in Customer Service

You Can Sell to the Purchasing Agent

No fear, no end-run games--the purchasing department is your new client.
March 23, 2010 in Customer Service

Customer Loyalty Brings Long-Term Sales

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The newest insights into loyalty programs reveal the best ways to engage customers.
March 12, 2010 in Customer Service
Become a Follow-Up Fanatic

Become a Follow-Up Fanatic

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Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better.
March 3, 2010 in Customer Service
Never Forget Your Customers

Never Forget Your Customers

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They are the key to business growth. Meet or exceed their expectations and prosper.
February 23, 2010 in Customer Service

Shut Up and Sell

Customers want your help--but they want your ear first.
February 22, 2010 in Customer Service

Let Customers Go Without Ruining Your Reputation

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A graceful parting with difficult clients requires finesse, but it can be done.
February 9, 2010 in Customer Service
7 Ways to Get Great Referrals

7 Ways to Get Great Referrals

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Word of mouth is the best form of advertising. Here's how to take advantage of it.
February 4, 2010 in Customer Service

Rewarding the Repeaters

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Loyalty programs can keep your best customers coming back for more.
January 19, 2010 in Customer Service

Connect With Your Customers

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Keep them happy--or someone else will make sure they are.
January 18, 2010 in Customer Service

Time to Audit Your Image

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It's all in the details--from the friendliness of reception to your office decor.
January 15, 2010 in Customer Service

Call Centers Go Virtual

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A VoIP service provider that's really more of a virtual call-center enabler
January 15, 2010 in Customer Service

When Customer Focus Becomes Predatory

If your goal is sales--and not customer satisfaction--you've become a vulture.
January 12, 2010 in Customer Service
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