Customer Service

If You Want That Customer, Mind Your Manners
The 'Treps

If You Want That Customer, Mind Your Manners

Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.
How to Deal With Headache-Inducing Customers
Leadership

How to Deal With Headache-Inducing Customers

While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
Grow Your Business

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Hey, Service Professionals: It's Time to Modernize
Grow Your Business

Hey, Service Professionals: It's Time to Modernize

You've probably experienced this before. You need some repair work done, but it's difficult to find someone for the job. Then other inconveniences stack up.
5 Tips for Building Strong Relationships With Clients
Grow Your Business

5 Tips for Building Strong Relationships With Clients

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.
Cultivating the Right Attitude Turns Customers Into Followers
Marketing

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
A New Tool Is Helping to Reduce Visitor Abandonment on Websites
Technology

A New Tool Is Helping to Reduce Visitor Abandonment on Websites

Visitor abandonment remains to be one of the leading obstacles for online retailers. A great deal of time and money is spent to bring traffic to business websites. Here is how consumers to stay on your site.
The Joy of Constraints in Business
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The Joy of Constraints in Business

Unleash more creativity by following guidelines for designing your company's product and taking in feedback.
Gaining Customers' Trust Can Be Your Checkmate
Grow Your Business

Gaining Customers' Trust Can Be Your Checkmate

A small business can earn consumers' loyalty by focusing on this essential quality in four key ways.
Why the Future of Retail Will Blow Your Mind
Technology

Why the Future of Retail Will Blow Your Mind

Merchants will merge shoppersÂ’ physical and digital worlds, bringing an online data-driven strategy to storefronts
3 Keys to Providing Great Customer Service
Marketing

3 Keys to Providing Great Customer Service

A great product is the necessary start but listening to customers and responding is how companies flourish.
Take a Tip from Bezos: Customers Always Need a Seat at the Table
Marketing

Take a Tip from Bezos: Customers Always Need a Seat at the Table

A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Embrace the Soft Launch
Grow Your Business

Embrace the Soft Launch

For the typical start up, the less splashy the launch the better the chances of quietly refining the product and finding the first customer.
Lessons in Customer Service From the World's Most Beloved Companies
Marketing

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.
How to Be a Better, Stronger, More Engaging and Respected Leader
Leadership

How to Be a Better, Stronger, More Engaging and Respected Leader

Technical skills are important, but they're only a fraction of what makes someone a great leader. Here are some practical ways to improve the skills that really count.
Growth and Change Require Agile Leadership and Bedrock Values
Leadership

Growth and Change Require Agile Leadership and Bedrock Values

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
8 Little-Known Franchises That Make Millions
Grow Your Business

8 Little-Known Franchises That Make Millions

These franchises have found their niche and are making a big impact.
Under Armour Just Proved Human Decency Is the Best PR
Grow Your Business

Under Armour Just Proved Human Decency Is the Best PR

Get your tissues out. After a 4-year-old boy was attacked by a dog while wearing his favorite Under Armour T-shirt, the company reached out with a heartening gift.
Why Startups Should Still Care About Things That Don't Scale
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Why Startups Should Still Care About Things That Don't Scale

Valuable insights can come from the little things that don't help a company grow.
'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)
Grow Your Business

'Me-Commerce' Is Here to Stay. Here's How to Capitalize On It. (Infographic)

As the marketing onslaught proliferates, consumers -- more than anything -- want to feel like individuals.
Find Your Event-Planning Niche
Marketing

Find Your Event-Planning Niche

Specializing on just one target market -- corporate or social events -- then narrowing your focus within that market will help you become the event planner everyone seeks out.
Projecting a Great Customer Experience a Half Year Ahead
Starting a Business

Projecting a Great Customer Experience a Half Year Ahead

Work backward from months after a product's sale to your first interaction with a prospect to find ways to engage and support the consumer.
8 Savvy Ways to Promote Your Event Planning Business
Marketing

8 Savvy Ways to Promote Your Event Planning Business

Get the word out about your services with these eight marketing tactics that are sure to bring in the business.
The Event Planning Recipe for Success
Grow Your Business

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
A Checklist to Get Your Customer-Loyalty Program Off the Ground
Grow Your Business

A Checklist to Get Your Customer-Loyalty Program Off the Ground

With more companies vying for consumers' attention (and money), businesses need to create loyalty programs to get customers on board and to stay. Here is a checklist to create a program in the digital world.
How To Remain Relevant in Your Shrinking Industry
Grow Your Business

How To Remain Relevant in Your Shrinking Industry

Businesses come and go, but adapting to clients' needs will always help you stay on top.
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