Customer Service
How to Harness the Power of Social Media Feedback
BY Gail Goodman
Engaging with consumers enables owners to assess a product's strengths and weaknesses. Building a Business in the 'Thank You Economy'
BY Gary Vaynerchuk
Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture. Four Ways to Improve Customer Service
BY Sydney Barrows
Follow these top tips to give customers exactly what they want.The Best Online Tools for Managing Your Business Contacts
BY Steve Kovach
Eight affordable and easy to use CRM options to keep you organized. The Dirty Truth About Price
BY Charles H. Green
Price is important, but it doesn't make or break the sale. The Three Top Sales Promo Mistakes
BY Sydney Barrows
Use these tips to avoid the most common traps that can kill your sales. Tips for Investing in Customer Relationship Management
BY Dan Briody
Use it, protect it and maintain it. Learn how to make good on your technology investment with these guidelines. 5 Signs it's Time to Fire Your Client
BY Bob Reiss
They're your business's lifeblood, but that doesn't mean you have to be a push over. Customer Service: Lessons From the Fall
BY Randy Myers
No matter the economic climate, taking great care of your customers is always a worthwhile policy. Meet--or Exceed--Your Customers' Expectations
BY Sydney Barrows
Reap the rewards of customer loyalty by proving you're reliable and dependable.30 Ways to Show Your Customers They're Always Right
This primer on customer service will leave your clients happy and your business booming.Seven Ways to Convert Online Contacts Into Sales
BY Starr Hall
Ditch the pitch and push internet conversations into profitable territory without alienating customers.Salesforce.com
The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.craigslist: 15 Years Later
BY Justin Petruccelli
Craig Newmark talks about how things have changed at the internet's oldest open marketplace--and how they haven't.Alter Self-Sabotaging Behaviors
BY Scott Halford
5 ways to override the negative effects of 'danger surfing' in yourself, your employees and your customersYou Can Sell to the Purchasing Agent
BY Charles H. Green
No fear, no end-run games--the purchasing department is your new client.Customer Loyalty Brings Long-Term Sales
BY Kim T. Gordon
The newest insights into loyalty programs reveal the best ways to engage customers. Become a Follow-Up Fanatic
BY David Port
Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better. Never Forget Your Customers
BY Bob Reiss
They are the key to business growth. Meet or exceed their expectations and prosper.Shut Up and Sell
BY Charles H. Green
Customers want your help--but they want your ear first.Let Customers Go Without Ruining Your Reputation
BY Barbara Findlay Schenck
A graceful parting with difficult clients requires finesse, but it can be done. 7 Ways to Get Great Referrals
BY Bob Reiss
Word of mouth is the best form of advertising. Here's how to take advantage of it.Rewarding the Repeaters
BY Jennifer Lawler
Loyalty programs can keep your best customers coming back for more.Connect With Your Customers
BY Paul Spiegelman
Keep them happy--or someone else will make sure they are.Call Centers Go Virtual
BY Dan O'Shea
A VoIP service provider that's really more of a virtual call-center enablerTime to Audit Your Image
BY Sydney Barrows
It's all in the details--from the friendliness of reception to your office decor.Ads by Google
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60 Second Solutions
Using Apps to Connect with Employees
It's an often overlooked strategy, but Mobile Roadie CEO Michael Schneider says businesses can use apps to communicat...
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