Customer Service

Airlines Compete For Premium Customers With Crazy Perks
Business Travel

Airlines Compete For Premium Customers With Crazy Perks

From in-flight showers, to airport spas and hair salons, airlines' premium classes are exploding with perks. Meanwhile in economy, space is getting even tighter.
4 Ways to Draw Customers Into Your Restaurant
Grow Your Business

4 Ways to Draw Customers Into Your Restaurant

An experienced 'Top Chef' restaurant owner shares some of his secrets to success.
How to Breed Positivity Among Customers and Clients
Customer Loyalty and Retention

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Netflix Goes Where No Customer Service Has Gone Before
Customer Loyalty and Retention

Netflix Goes Where No Customer Service Has Gone Before

In a lesson to all businesses about how to provide great customer service, a Netflix service rep role-played 'Star Trek' while trying to fix a problem.
6 Steps to a Return Policy That Will Score You More Sales
Sales

6 Steps to a Return Policy That Will Score You More Sales

When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
REI Ditches Its Lifetime Warranty: Good or Bad Idea?
Customer Loyalty and Retention

REI Ditches Its Lifetime Warranty: Good or Bad Idea?

Rugged outfitter REI recently jettisoned its lifetime warranty -- putting an end to being able to return decades-old camping gear. Think it'll be a good strategy for the retailer?
Hotel Loyalty Programs: Loyalty Not Required
Business Travel

Hotel Loyalty Programs: Loyalty Not Required

Savvy travelers are discovering the benefits of instant rewards at a growing number of hotel chains.
Stellar Customer Service Keeps Upscale Lingerie Shop in Business
Customer Loyalty and Retention

Stellar Customer Service Keeps Upscale Lingerie Shop in Business

This Denver-based small shop has weathered tough times by showing their customers that they care.
Angry Customer Used Promoted Tweets to Chastise British Airways
Customer Loyalty and Retention

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.
Stop Losing Money and Focus on Customer Service (Infographic)
Customer Loyalty and Retention

Stop Losing Money and Focus on Customer Service (Infographic)

Your customers probably don't like you as much as you think. Here's a look at how improving customer service can boost your bottom line.
When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy
Online Marketing

When It Comes to Customer Loyalty, Be Fun, Passionate and Stay Classy

Join our live discussion about best digital marketing tips with experts Joanna Lord and Brian Honigman, hosted by Entrepreneur's Jason Fell.
15 Tips for Improving Customer Loyalty
Customer Loyalty and Retention

15 Tips for Improving Customer Loyalty

Give customers a great experience, don't screw stuff up and other timeless advice.
How Boutique Hotels Are Courting Googlers and Gamers
Business Travel

How Boutique Hotels Are Courting Googlers and Gamers

Put down your iPad. It’s the ping pong paddle you'll need at boutique hotels targeting a new type of business traveler.
Customer Service

The Magic of Owning a Customer-Service Problem

Customers want their problems fixed fast. They want to know you care. That's why building a loyal following means delivering great customer service. Here are three ways to get there.
Young Entrepreneurs

Why You Should Learn From Steve Jobs, Not Idolize Him

The late-Apple CEO did much to further entrepreneurship, in spite of his famously difficult personality. Here are some of his pearls of wisdom you should take to heart.
How One Business Fulfilled a Ridiculous Customer Request
Customer Loyalty and Retention

How One Business Fulfilled a Ridiculous Customer Request

A Texas hotel goes above and beyond to make the stay of an audacious lodger one he'll fondly remember.
8 Keys to Award Winning Startup Customer Service
Marketing Basics

8 Keys to Award Winning Startup Customer Service

It's a mistake to only consider customer service as an afterthought. Here are the keys to creating a world-class response system at your startup.
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion
Social Media

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.
Social Media Is Getting Nasty. How Can You Rise Above It?
Social Media

Social Media Is Getting Nasty. How Can You Rise Above It?

With social media widening its reach by the day, etiquette is getting the ax. We provide some tips on how to avoid succumbing to snarky behavior.
Yelp Continues to Defend Against Claims of Review Manipulation
Social Media

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.
4 Lessons From the Nightmarish Amy's Baking Company
Business Management

4 Lessons From the Nightmarish Amy's Baking Company

Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
Customer Loyalty and Retention

Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch

New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
A Golf Tutorial Site Brings Its Call Center In-House
Customer Loyalty and Retention

A Golf Tutorial Site Brings Its Call Center In-House

Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
5 Secrets to Winning More Sales
Sales

5 Secrets to Winning More Sales

Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.
New App Can Help Turn 'Showroomers' Into Paying Customers
Apps & Software

New App Can Help Turn 'Showroomers' Into Paying Customers

A consignment store fights back against showrooming, with a new app called Swarm Mobile.
Tips to Go Above and Beyond With Customer Service
Customer Loyalty and Retention

Tips to Go Above and Beyond With Customer Service

Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
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