Customer Service

Forget Boxing Day. Plan for 'Returns Day' Jan. 3
Shipping Center

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.
Airports Aim to Make Travel More Enjoyable
Branding

Airports Aim to Make Travel More Enjoyable

From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
What to Do Before Firing a Problem Client
Business Management

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
How to Figure Out Exactly What Your Customers Want
Market Research

How to Figure Out Exactly What Your Customers Want

The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
When Bad Online Reviews Cost Business
Customer Loyalty and Retention

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience
Branding

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
3 Ways to Turn Holiday Shoppers Into Year-Round Customers
Customer Service

3 Ways to Turn Holiday Shoppers Into Year-Round Customers

Exceed customer expectations through everything from great customer service to surprise gifts.
How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store
Closing the Sale

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
5 Shipping Secrets of Zappos
Shipping Center

5 Shipping Secrets of Zappos

The online retailer's shipping strategy provides competitive advantages and customer benefits.
The Biggest Trends in Business for 2013
Growth Strategies

The Biggest Trends in Business for 2013

Our look at new directions in business and how they will affect you in the coming year -- and beyond.
Zig Ziglar and the Importance of Helping Others
Sales

Zig Ziglar and the Importance of Helping Others

From the late Zig Ziglar's sound advice to solutions to customer-service difficulties, a sampling of our best tips of the week.
The Best Way to Win Repeat Customers
Customer Service

The Best Way to Win Repeat Customers

In this special 'Ask Entrepreneur' feature, entrepreneur Gary Vaynerchuk explains why you should focus on farming instead of hunting when it comes to getting that new customer to buy again.
What to Do When Customers Get Mean on Social Media
Social Media

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
5 Tips for Coping with Cranky Customers
Customer Loyalty and Retention

5 Tips for Coping with Cranky Customers

As the holidays bring out more disgruntled shoppers, it's important to be sensitive and avoid alienating them. Here's how.
How to Recognize Which Customers Are Bad for Business
Growth Strategies

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.
Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers
Social Media

Think the Flintstones, EQ and Other Tips from Gary Vaynerchuk About Connecting With Customers

In this chat interview, we asked entrepreneur Gary Vaynerchuk your questions about winning over customers on social media.
How to Add Personality to Your Loyalty Program
Customer Loyalty and Retention

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.
Gary Vaynerchuk on Turning Customer Complaints into Opportunities
Customer Loyalty and Retention

Gary Vaynerchuk on Turning Customer Complaints into Opportunities

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Got a Bad Yelp Review? Here's What to Do
Social Media

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.
Richard Branson on How to Build Trust
The 'Treps

Richard Branson on How to Build Trust

How to win the trust of investors, future partners and suppliers.
5 Tips for Using Social Media as a Customer Service Tool
Social Media

5 Tips for Using Social Media as a Customer Service Tool

Why you should embrace negative comments online and how to do it right.
3 Ways to Build Consumer Trust
Customer Service

3 Ways to Build Consumer Trust

Grow your business by fostering your customer's trust with these tips.
Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes
Customer Service

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.
Creating Your Company's LinkedIn Profile
Branding

Creating Your Company's LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
How Secure Package Delivery Can Raise Customer Satisfaction
Shipping Center

How Secure Package Delivery Can Raise Customer Satisfaction

Amazon's new locker shipping service joins others offering customers more options.
8 Tips for Business Success from Costco's Jim Sinegal
Leadership

8 Tips for Business Success from Costco's Jim Sinegal

Even brilliant start-up entrepreneurs could benefit from learning a thing or two from the long-time Costco CEO.
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