Customer Service

8 Keys to Award Winning Startup Customer Service
Marketing Basics

8 Keys to Award Winning Startup Customer Service

It's a mistake to only consider customer service as an afterthought. Here are the keys to creating a world-class response system at your startup.
Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion
Social Media

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.
Social Media Is Getting Nasty. How Can You Rise Above It?
Social Media

Social Media Is Getting Nasty. How Can You Rise Above It?

With social media widening its reach by the day, etiquette is getting the ax. We provide some tips on how to avoid succumbing to snarky behavior.
Yelp Continues to Defend Against Claims of Review Manipulation
Social Media

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.
4 Lessons From the Nightmarish Amy's Baking Company
Business Management

4 Lessons From the Nightmarish Amy's Baking Company

Think the customer is always wrong? Here are a few lessons in entrepreneurship from the latest Kitchen Nightmares' season finale.
Customer Loyalty and Retention

Lessons in Avoiding Size Bias From N.J. Governor Christie to Abercrombie & Fitch

New Jersey Governor Chris Christie's weight loss, and Abercrombie & Fitch CEO's refusal to carry plus sized clothing have placed weight issues in the spotlight. Three tips on how to make sure your business is size-neutral.
A Golf Tutorial Site Brings Its Call Center In-House
Customer Loyalty and Retention

A Golf Tutorial Site Brings Its Call Center In-House

Revolution Golf, a video tutorial website, signed up 1.2 million subscribers, and needed a solution to manage customer service. Here's how they did it.
5 Secrets to Winning More Sales
Sales

5 Secrets to Winning More Sales

Sales isn't about effort. It's about results. Too many entrepreneurs fill their time with busy work, rather than really going after customers. Here are five ways to set yourself on a path to selling success.
New App Can Help Turn 'Showroomers' Into Paying Customers
Apps & Software

New App Can Help Turn 'Showroomers' Into Paying Customers

A consignment store fights back against showrooming, with a new app called Swarm Mobile.
Tips to Go Above and Beyond With Customer Service
Customer Loyalty and Retention

Tips to Go Above and Beyond With Customer Service

Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
The 10 Magic Phrases of Customer Service
Finding Customers

The 10 Magic Phrases of Customer Service

There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
4 Quick Tips for Using Social Media for Customer Service
Social Media

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.
5 Problems With Business Hotels (and How to Solve Them)
Business Travel

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.
The Power of Social Customer Service
Social Media

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.
Limor Fried on Making DIY Look Easy
Success Stories

Limor Fried on Making DIY Look Easy

The founder of Adafruit Industries offers insights into how she managed to build a small empire from castaway Altoid tins and other common household items -- and secure the title of Entrepreneur of 2012.
Lessons in Customer Engagement from the Detroit Auto Show
Customer Loyalty and Retention

Lessons in Customer Engagement from the Detroit Auto Show

How to exceed expectations, inspire loyalty and make your customers feel valued.
Should You Outsource Your Customer Service?
Customer Service

Should You Outsource Your Customer Service?

Call center technology can now combine, customize and expand your customer communications while reducing costs. So would outsourcing boost your business?
Web Startup Helps Track Customer Reviews
Customer Loyalty and Retention

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Forget Boxing Day. Plan for 'Returns Day' Jan. 3
Shipping Center

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.
Airports Aim to Make Travel More Enjoyable
Branding

Airports Aim to Make Travel More Enjoyable

From yoga classes in Dallas to rocking chairs in Charlotte, N.C., airports gussy up the pre-flight experience.
What to Do Before Firing a Problem Client
Business Management

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.
How to Figure Out Exactly What Your Customers Want
Market Research

How to Figure Out Exactly What Your Customers Want

The majority of companies don't know which of their products and services are most valued by the people who pay for them -- here's how to get it right.
When Bad Online Reviews Cost Business
Customer Loyalty and Retention

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience
Branding

Bringing Online Shopping to Life: How Etsy Experiments With Retail as a Brand Experience

From free haircuts to wreath-making, Etsy's pop-up holiday shop re-imagines the traditional sales experience and brings online shopping to life.
3 Ways to Turn Holiday Shoppers Into Year-Round Customers
Customer Service

3 Ways to Turn Holiday Shoppers Into Year-Round Customers

Exceed customer expectations through everything from great customer service to surprise gifts.
How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store
Closing the Sale

How to Get Mobile 'Showrooming' Shoppers to Buy More In-Store

What you can do to stop losing business to customers who browse your wares in-store but buy online from someone else.
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