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Sales

Know Who You Want to Know

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Boost your chances of making a good connection--or even a sale--by doing your homework.
March 12, 2010 in Closing the Sale

Pique Interests With a Sample

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Sampling isn't just for ice cream shops--put the technique to work for your business.
March 9, 2010 in Closing the Sale
Become a Follow-Up Fanatic

Become a Follow-Up Fanatic

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Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better.
March 3, 2010 in Customer Service
Never Forget Your Customers

Never Forget Your Customers

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They are the key to business growth. Meet or exceed their expectations and prosper.
February 23, 2010 in Customer Service

Are You Losing Your Edge?

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Don't let fear or complacency get in the way of prospecting for new customers.
February 23, 2010 in Make the Sale

Shut Up and Sell

Customers want your help--but they want your ear first.
February 22, 2010 in Customer Service

The Likability Factor

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For better or worse, the sales process is not much more than a popularity contest. Do you have what it takes to win?
February 16, 2010 in Closing the Sale

Let Customers Go Without Ruining Your Reputation

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A graceful parting with difficult clients requires finesse, but it can be done.
February 9, 2010 in Customer Service
7 Ways to Get Great Referrals

7 Ways to Get Great Referrals

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Word of mouth is the best form of advertising. Here's how to take advantage of it.
February 4, 2010 in Customer Service

3 Weapons for the True Salesperson

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No more hoping--true salespeople won't accept anything less than 'yes.'
February 4, 2010 in Closing the Sale

10 Ways to Validate a Sales Forecast

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Even without data, there are other ways to test your projections.
February 3, 2010 in Sales Techniques

Three Steps to Effective Sales Promotions

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Get customers out of a holding pattern with a top-notch campaign.
February 1, 2010 in Closing the Sale

Rewarding the Repeaters

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Loyalty programs can keep your best customers coming back for more.
January 19, 2010 in Customer Service

Connect With Your Customers

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Keep them happy--or someone else will make sure they are.
January 18, 2010 in Customer Service

Time to Audit Your Image

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It's all in the details--from the friendliness of reception to your office decor.
January 15, 2010 in Customer Service

Call Centers Go Virtual

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A VoIP service provider that's really more of a virtual call-center enabler
January 15, 2010 in Customer Service

When Customer Focus Becomes Predatory

If your goal is sales--and not customer satisfaction--you've become a vulture.
January 12, 2010 in Customer Service
Is Your Introduction Ready?

Is Your Introduction Ready?

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Learn how to sell yourself to prospects in 6 simple steps.
January 11, 2010 in Presentations
Make Your Sales Meeting Count

Make Your Sales Meeting Count

Take advantage of technology to rivet your audience and increase your ROI.
January 7, 2010 in Presentations

Get the Real Story on Networking Groups

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Overcome the self-imposed roadblocks holding you back from networking success.
January 5, 2010 in Customer Service

Become a Gift-Giving Guru

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Choosing the right gift is harder than it seems--and choosing the wrong one could cost you.
December 17, 2009 in Customer Service

Deliver on Price, Quality and Speed

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Successful businesses deliver on all 3 fronts to win and keep customers.
December 17, 2009 in Customer Service

Follow the Money

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To increase sales, learn what customers want to buy.
December 15, 2009 in Customer Service

Does Your Business Need a Retrofit?

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Markets always change, so reinvent to keep up with demand.
December 10, 2009 in Customer Service

How-To Guides

Increase your sales with out Sales How-To Guide. Get expert articles, tips, and advice on how to improve your sales techniques.
December 7, 2009 in Sales How-To Guides

How to Answer the Toughest Sales Question

You could rehash your elevator pitch--but maybe you should try the truth.
December 4, 2009 in Sales Techniques
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