Sales

How to Pitch Direct Response TV Buyers
Sales Techniques

How to Pitch Direct Response TV Buyers

The prospect of huge sales figures on HSN might be alluring, but getting there takes hard work.
Closing the Sale

Objections Are Not Your Enemy

Those 'obstacles' actually demonstrate an engaged customer.
Closing the Sale

Are You Talking Your Way Out of a Sale?

If the client says 'tell me about yourself,' don't.
Customer Service

Salesforce.com

The online customer relationship management tool is simultaneously scorned for its complexity and heralded for its performance. Here's a view from both sides.
Closing the Sale

Four Keys to Selling In a Buyer's Market

Don't leave money on the table that could have been in your pocket.
Customer Service

craigslist: 15 Years Later

Craig Newmark talks about how things have changed at the internet's oldest open marketplace--and how they haven't.
How to Close More Sales
Closing the Sale

How to Close More Sales

When you move from 'vacuum salesman' to trusted advisor you seal more deals.
Customer Service

Alter Self-Sabotaging Behaviors

5 ways to override the negative effects of 'danger surfing' in yourself, your employees and your customers
Customer Service

You Can Sell to the Purchasing Agent

No fear, no end-run games--the purchasing department is your new client.
Closing the Sale

Model the 'Puppy-Dog Close' Technique

Letting customers take your product home on a trial basis may clinch the sale.
Five Tips for Nailing the Sales Visit
Make the Sale

Five Tips for Nailing the Sales Visit

Common courtesy isn't common among salesmen--use these tips to stand apart.
Customer Service

Customer Loyalty Brings Long-Term Sales

The newest insights into loyalty programs reveal the best ways to engage customers.
Closing the Sale

Know Who You Want to Know

Boost your chances of making a good connection--or even a sale--by doing your homework.
Closing the Sale

Pique Interests With a Sample

Sampling isn't just for ice cream shops--put the technique to work for your business.
Become a Follow-Up Fanatic
Customer Service

Become a Follow-Up Fanatic

Far too many startups lose valuable sales through a lack of consistent follow-up. Here's how to do it better.
Never Forget Your Customers
Customer Service

Never Forget Your Customers

They are the key to business growth. Meet or exceed their expectations and prosper.
Make the Sale

Are You Losing Your Edge?

Don't let fear or complacency get in the way of prospecting for new customers.
Customer Service

Shut Up and Sell

Customers want your help--but they want your ear first.
Closing the Sale

The Likability Factor

For better or worse, the sales process is not much more than a popularity contest. Do you have what it takes to win?
Customer Service

Let Customers Go Without Ruining Your Reputation

A graceful parting with difficult clients requires finesse, but it can be done.
7 Ways to Get Great Referrals
Customer Service

7 Ways to Get Great Referrals

Word of mouth is the best form of advertising. Here's how to take advantage of it.
Closing the Sale

3 Weapons for the True Salesperson

No more hoping--true salespeople won't accept anything less than 'yes.'
Sales Techniques

10 Ways to Validate a Sales Forecast

Even without data, there are other ways to test your projections.
Closing the Sale

Three Steps to Effective Sales Promotions

Get customers out of a holding pattern with a top-notch campaign.
Customer Service

Rewarding the Repeaters

Loyalty programs can keep your best customers coming back for more.
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