Sales

Customer Service

Keep Your Regulars Happy

10 tips to keep your regulars coming back--and for picking up new ones along the way
Closing the Sale

Want the Sale? Offer a 'Test Drive'

Give customers a chance to fall in love by offering samples or demonstrations.
Sales Techniques

Do a Sales Job on Yourself

Resolve to put your customers' interests first and watch your sales increase.
Customer Service

Save the Sale With Service

5 strategies for polishing and protecting your customer-service reputation
Customer Service

Adding Value: The Future of Marketing

Cut through the advertising noise by marketing with meaning.
Customer Service

Celebrate Your Customers

Instead of saying 'thank you,' show customers some real appreciation by giving them your time.
Sales Techniques

Do the Math on Discounts

What small-business owners should know before slashing prices.
Is That the Best You Can Do?
Negotiating

Is That the Best You Can Do?

These days, everyone's a haggler. How to give your clients what they want without giving away the store.
Customer Service

Is Every Customer a Good Customer?

Not always. Have a process in place to fire troublesome clients.
Tips from Experts

Sales Tip of the Week

Looking to increase your leads and sales? Entrepreneur's Sales Tip of the Week will help you improve your sales strategies.
Customer Service

Give Them More to Love

To keep your customers coming back, provide more reasons to appreciate what you offer.
Sales

Close With Confidence

3 ways to boost your courage under pressure.
Sales Techniques

3 Deal-Killing Mistakes

Avoid these common blunders--or face suffering sales.
Presentations

Perfect Your Pitch

Now, more than ever, service professionals need to step it up and sell themselves.
Make the Sale

Perfect Your Pitch

In this economy, a product or service is only as good as your ability to sell it.
Presentations

The Human Approach

Focus less on making your pitch and more on listening to what your customers need.
Sales

The Human Approach

Focus less on making your pitch and more on listening to what your customers need.
Sales

Wipe Out Shopping Cart Abandonment

These tips will help you turn clicks into cash.
Customer Service

Provide Can-Do Customer Service

Let this anecdote serve as a reminder; the customers' experience is paramount.
Finding Prospects

Ditch Your Desperation Marketing

When it comes to the perfect pitch, sometimes less is more.
Finding Prospects

3 Common Delusions About Referral Sources

Avoid these pitfalls if you want to create meaningful relationsips.
Make the Sale

Is Your Business Fit to be Sold?

Consider these 4 characteristics before putting your business on the market.
Closing the Sale

Harness the Power of Surprise

Don't ask your prospects what they want--tell them what they need.
Sales Techniques

Take Out the Garbage

Ditch the canned sales tactics and say what you really mean.
Sales

Take Out the Garbage

Ditch the canned sales tactics and say what you really mean.
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