Client Relationship Management
Why You Need to Onboard Clients Like You Onboard Employees
It's practically unheard of to hire an employee without onboarding them these days, but the practice isn't as common when it comes to clients.
5 Ways to Build and Maintain Strong Agency-Client Relationships in a Competitive Market
Strategies for marketing, advertising and PR firms to build solid, long-lasting client relationships — crucial for achieving high retention rates and revenue growth.
Tough Conversations With Clients — We've All Had Them. Here's How to Handle Them More Effectively.
Difficult conversations about performance should not be the norm for any business, but sometimes they are unavoidable. Here's how to navigate them successfully.
Your Service Should Go Way Beyond Sales. 4 Ways to Build Long-lasting Relationships With Distributors and Retailers
Remember the people involved. They are the foundation and bedrock of your company's success.
How To Embed Your Client Needs into Your Business DNA
Integrating client feedback into the very fabric of your business operations will keep your clients returning for more.
How to Make PR Campaigns Customer-Focused Instead of Company-Focused
The 21st century has seen a shift away from the company that's "selling" and toward the consumer that's "buying." Business practices, like PR campaigns, have had to transition in kind to stay relevant in the current culture and to resonate with the public.
How to Craft Irresistible Offers Your Ideal Clients Can't Refuse
Your success (and your impact on others) is directly related to your ability to create offers that attract your ideal clients and customers. This guide will show you how.
Leveraging New Tech to Build Better Client Relationships
By providing a personal touch and utilizing effective tools, businesses can easily retain their customers and ensure long-term loyalty.
Its First Year, This Startup Struggled to Get 75 Clients. Five Years Later, They Have 18,000. Here's How They Did It.
Financial planning startup Facet knew they were targeting a huge untapped market. But getting clients wasn't as easy as they hoped.
Yes, the Rich Are Different — Here Are 5 Customer Service Secrets I Learned While Working With Wealthy Clients
If you want to win — and keep — wealthy clients (aka, HNWIs), exceptional customer service training is the golden ticket that will bring you success.
5 Ways to Automate Your Client Onboarding Process
Nailing your onboarding process means happy customers that stay longer — and a much more efficient business.
Good Business: How To Create An Exceptional Client Experience
Providing exceptional service consistently requires a combination of attention to detail, strong communication skills, and a commitment to exceeding expectations.
This Overlooked Leadership Trait Makes All the Difference in Your Ability to Captivate an Audience
You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to "kick the tires."
Free Webinar | April 20: Success Secrets of an Eight-Figure Real Estate Agent and Broker
Join our free webinar as real estate entrepreneur Aaron Kirman shares the strategies and tactics you need to master for success in real estate today. Register now →
10 Easy Ways to Be a Better Networker
Building connections doesn't have to be a chore: By projecting authenticity, following up consistently and being of genuine service, you can network with humor, style and success.