Client Relationship Management: Page 8
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
The Client Is Never the Problem
Turn frustration with a client into understanding, compassion and, not least, success.
3 Keys to Outstanding Account Management
Developing and managing client relationships is critical to the success of a professional services firm.
3 Ways to Read Your Customers' Minds
Try these scrappy ways to gather intelligence and write sales copy that prospects can't resist
Startup Expenses for a Medical Claims Billing Service
Don't spend money where you don't need to. Discover the bare minimum in startup expenses for your new business.
Why Long-Term Client-Agency Relationships Make Good Commercial Sense
When it comes to your business relationships, you can probably count on a couple of fingers just how many truly great and satisfying relationships your firm has garnered over the years. One great relationship all power brands have in common is the client-agency relationship.
The Business Benefits of the Handwritten Letter
Somehow, the countless emails people write now seem unlikely to be read a century from now like we read the letters people penned long ago.
6 Ways to Discover Problem Clients Before Taking Their Business
Not every customer will be your favorite. In fact, not every customer should even be your customer.
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
5 Truths it Rarely Helps to Tell Your Client
Never tell a lie, but learn when to shut up about what's true.
6 Signs It's Time to Fire a Client
If you hate working with a given client, don't continue putting yourself through that torture.
3 Ways to Offer a Sincere Apology to Clients
Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
It's Your Fault: 5 Steps to Repair A Client Relationship
Mistakes happen. What will separate you and your business from the competition is how you manage them.
5 Tips for Managing Celebrity Clients
Building a business around high-profile clients can be rewarding, but it's not easy.
Your Lame Small Talk Could Be Costing You the Sale
You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.