Customer Engagement

Marketing

3 Ways Founders Can Connect With Their Customers to Drive Sales

These strategies go beyond traditional sales techniques to foster deep, meaningful relationships that drive sales and help grow your online business through lasting loyalty and engagement.

Leadership

Being Customer Centric Has Nothing To Do With Your Customers — Here's Where You Should Start.

The customer experience boils down to behaviors, mindset and organizational culture.

Growing a Business

5 Tips for Building a Strong Customer-Centric Culture and Fostering Brand Loyalty

Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success.

Marketing

The Miley Cyrus Approach To Marketing — Why It's a Radically Different Method For Achieving Brand Impact

In case you missed it, Miley Cyrus recently won her first Grammy. In her acceptance speech, she told a story that is a great learning lesson for business owners and marketers alike, especially those who find themselves burned out and exhausted in this current environment.

Growing a Business

How 'The Little Things' Can Help Your Small Business Stand Out

How personal touches elevate small startups in a corporate world.

Marketing

Build Long-Term Customer Loyalty With These 3 Relationship Marketing Strategies

Customer relationships shouldn't end after a sale. In fact, the best relationships never end.

Growing a Business

The Key to Building a Captivating Platform That will Leave Your Users Wanting More

Learn how gamification unlocks the secret to building sticky, engaging apps, platforms or systems.

Leadership

How to Revolutionize Your Business With a Customer-Centric Model

Embed true customer-centricity into your business's DNA with these seven strategies.

Marketing

3 Ways to Personalize Your Marketing for Higher Engagement

Use these three key tips to successfully incorporate personalization into your marketing.

Leadership

How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well.

Leadership

This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles

Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.

Growing a Business

How Customer Success Can Supercharge Your Revenue

Here's how focusing on customer success can drive revenue and boost your bottom line.

Growing a Business

How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive.

Marketing

Will Artificial Intelligence Replace Human Interaction? 4 Ways AI is Impacting and Empowering Customer Experience

With AI becoming more prominent in customer service, a big question arises: Could AI replace human jobs in this field?

Leadership

Why This 3-letter Word Will Solve (Nearly) All Your Customer Service Problems

An expert customer service look at the essential reframing that is necessary for customer service success.