Customer Engagement

News and Articles About Customer Engagement

The 11 Must-Use Social Media Strategies to Expand Your Brand
Business Circle

The 11 Must-Use Social Media Strategies to Expand Your Brand

Elevate your company to new heights by going off the beaten track.
Nina Zipkin
5 Customer Service Tips to Avoid Scrooge-Like Behavior
Business Circle

5 Customer Service Tips to Avoid Scrooge-Like Behavior

This time of year means more business, which also means more frustrated customers.
Matt Lautz
What Happened to the Real Black Friday?
Retail Businesses

What Happened to the Real Black Friday?

The shopping event has just become crazy. Entrepreneurs should step in and bring it back to its roots.
Jim Joseph
7 Tips for Storytelling That Dazzles Audiences
Storytelling

7 Tips for Storytelling That Dazzles Audiences

Why do ancient myths resonate today but quarterly sales reports are forgotten tomorrow? We'll explain with a story.
Thai Nguyen
4 Reasons Why Customers Vanish Without a Word
Business Circle

4 Reasons Why Customers Vanish Without a Word

Often, people are just too polite to tell you that you are screwing up. You need to find out for yourself.
John Boitnott
Steal Away Your Rival's Unhappy Customers
Business Circle

Steal Away Your Rival's Unhappy Customers

Our experts explain how you can use customer disloyalty to your advantage.
Entrepreneur Staff
The Future of Customer Loyalty
Customer Loyalty

The Future of Customer Loyalty

Is your business ready for customer loyalty 3.0?
Carol Roth
4 Strategies to Stop Shopping Cart Abandonment on Mobile
Mobile Commerce

4 Strategies to Stop Shopping Cart Abandonment on Mobile

So close, yet so far. With the holidays around the corner, it's time to reevaluate and re-engage these potential purchasers.
Momchil Kyurkchiev
To Keep Your Brand's Social Engagement Strong, Focus on These 3 Questions
Ask the Expert

To Keep Your Brand's Social Engagement Strong, Focus on These 3 Questions

When you have the brand right and everyone in your company is breathing into it, you can use social media as a way to keep the authentic engagement going.
Mel Carson
Here's How to Tell a Buyer He's Wrong -- Without Losing the Business
Customer Relationship

Here's How to Tell a Buyer He's Wrong -- Without Losing the Business

'The customer is always right' no longer holds true.
Michael Boyette
Variety Is the Spice of Social-Media Life, Too
Social Media

Variety Is the Spice of Social-Media Life, Too

Social-media marketing needs continuity to be effective but ever-changing to keep the audience interested.
Brett Relander
Utilize Technology to Build Intimate Customer Communities
Customer Feedback

Utilize Technology to Build Intimate Customer Communities

The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Lisa Hammitt
4 Basic Steps to Turn Web Visitors Into Brand Ambassadors (Infographic)
Customer Loyalty

4 Basic Steps to Turn Web Visitors Into Brand Ambassadors (Infographic)

A little marketing 101 on how to engage fans and convert casual visitors into evangelists.
Kevin Allen
We Quintupled Our Online Sales in Two Months With These Steps, and So Can You
Sales Strategies

We Quintupled Our Online Sales in Two Months With These Steps, and So Can You

A product startup eliminated checkout steps on its website, used pop-up ads to get visitors' attention and launched a Facebook ad campaign to increase sales five fold.
Adam Callinan