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News and Articles About Customer Engagement
Retail, Health Care and Sports: 3 Industries That Need Customer Love
These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
How To Increase Visitor Engagement for More Conversions
By using the right elements and tools, that visitor engagement will translate to more visitors converting into customers.
How to Maximize Your LinkedIn Profile to Find Potential Customers
If you only think of LinkedIn as a platform people use to find jobs or connect with their network, think again.
Why the 'Why' of the Sale Matters More Than the 'What'
Whether you're selling mattresses or any other product, think about why your customers are there.
Delight Your Customers by Being Effortless, Not Over the Top.
Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Phrases to Improve Every Support Interaction
Great communication is an art. Honing it to a keen edge is a science.
The 5 Things Your Customers Won't Admit About Your Customer Experience
From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
The New Axis of Business Initiatives: Strategic Community Engagement
The power shift from business to consumer -- in the works for decades -- is now complete.
Why You Should Make Time to Speak Up for Your Business
Public speaking can help potential customers trust you and more important, what you're selling.
The Two Strategies for Networking on LinkedIn -- And Why They Matter
Learn two ways you can use this social site to connect with new employees, customers and vendors.
Size Matters: Make Your Business Appear Smaller When It Counts
There's a point where a company becomes large enough to lose sight of customers as individuals.
Shark Tank's Daymond John: 3 Ways to Build a Loyal Social Media Following
The fashion entrepreneur has learned a lot about how brands can build their social media presence.
Ask the Expert
Here Is How to Get Customers With Limited Funds
Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.
4 Warning Signs Your Brand Is a Terrible Teacher
In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.
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