Customer Engagement

News and Articles About Customer Engagement

Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Andrew Reid
How To Increase Visitor Engagement for More Conversions
Customer Engagement

How To Increase Visitor Engagement for More Conversions

By using the right elements and tools, that visitor engagement will translate to more visitors converting into customers.
Marie Dean
How to Maximize Your LinkedIn Profile to Find Potential Customers
Online Marketing

How to Maximize Your LinkedIn Profile to Find Potential Customers

If you only think of LinkedIn as a platform people use to find jobs or connect with their network, think again.
Mitch Meyerson
Why the 'Why' of the Sale Matters More Than the 'What'
Sales

Why the 'Why' of the Sale Matters More Than the 'What'

Whether you're selling mattresses or any other product, think about why your customers are there.
Jeff Shore
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Service

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Jeff Gardner
Phrases to Improve Every Support Interaction
Customer Support

Phrases to Improve Every Support Interaction

Great communication is an art. Honing it to a keen edge is a science.
Gregory Ciotti
The 5 Things Your Customers Won't Admit About Your Customer Experience
Customer Experience

The 5 Things Your Customers Won't Admit About Your Customer Experience

From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
The New Axis of Business Initiatives: Strategic Community Engagement
Customer Engagement

The New Axis of Business Initiatives: Strategic Community Engagement

The power shift from business to consumer -- in the works for decades -- is now complete.
Peter Coffee
Why You Should Make Time to Speak Up for Your Business
Public Speaking

Why You Should Make Time to Speak Up for Your Business

Public speaking can help potential customers trust you and more important, what you're selling.
Nicole Gagnon
The Two Strategies for Networking on LinkedIn -- And Why They Matter
Linkedin

The Two Strategies for Networking on LinkedIn -- And Why They Matter

Learn two ways you can use this social site to connect with new employees, customers and vendors.
Ted Prodromou
Size Matters: Make Your Business Appear Smaller When It Counts
Customer Relationship

Size Matters: Make Your Business Appear Smaller When It Counts

There's a point where a company becomes large enough to lose sight of customers as individuals.
Dave Thompson
Shark Tank's Daymond John: 3 Ways to Build a Loyal Social Media Following
Social Media

Shark Tank's Daymond John: 3 Ways to Build a Loyal Social Media Following

The fashion entrepreneur has learned a lot about how brands can build their social media presence.
Laura Entis
Here Is How to Get Customers With Limited Funds
Ask the Expert

Here Is How to Get Customers With Limited Funds

Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.
Thomas Hansen
4 Warning Signs Your Brand Is a Terrible Teacher
Branding

4 Warning Signs Your Brand Is a Terrible Teacher

In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.
Lev Kaye