News and Articles About Customer Engagement
Content that's laughed at is shared more often and is more memorable than "straight" messaging. Here's how to add a touch of humor will help to capture your target's attention.
With a little effort, you can build a reputation through social media as someone who values customer service and works hard to answer consumer questions.
These four key ways can help a startup or small company win over consumers to be brand loyalists.
Etiquette is not just something your parents thought was important or an outdated social protocol. Potential buyers deserve respect.
Put the customer at the center of your business and they will know they are king, without all the yelling.
While most customers are happy when companies offer solutions and try to help , there are a few types of customers who will never be happy. Here is how to deal with them.
The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their hearts' desire,' the company said.
Though you needn't worry about trials by combat or a brood of dragons, the quest to capture eyeballs can certainly feel like a struggle.
Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Learn what companies can do if consumers do become unhappy.
Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.
How to make a comprehensive social marketing plan.
Social media is the greatest fuel for fast growth ever but campaigns done poorly will still fizzle.
With competition fierce, companies need to develop brands that instill these two things in its strategy.
If you can manage to avoid these 10 mistakes, you'll be well on your way to a site that attracts visitors and makes them want to stick around.
The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.
Master the art of sealing the deal by observing your best practices and those of others and consistently applying them.
This simple act helps creates a jovial base of clients who will continue using a service and feeling good about it.
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
For an organization to enjoy long-term, sustained growth, all three elements need to work in harmony.
Digitally-minded startups are taking to TV to raise their profiles and reach new users.
Mixpanel studied 400,000 users of apps, comparing the engagement of those prompted by advertisements with that of people who selected applications on their own. The results may surprise you.
For a startup trying to get off the ground (or a business looking to grow), customer relationships are crucial as these people fuel the business. To stand out against competitors and develop lasting relationships, startups should consider hosting a customer conference.
For a relatively inexpensive price, a click farm will rapidly boost the number of a company's followers. But phantom profiles don't translate into customer engagement.
After a customer actually chooses your app, what makes them try it out and continue using it?
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