News and Articles About Customer Relationship

Utilize Technology to Build Intimate Customer Communities
Customer Feedback

Utilize Technology to Build Intimate Customer Communities

The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Lisa Hammitt
3 Secrets to Making Your Online Customer Support a Success
Customer Service

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
Larry Alton
How We Use Twitter to Build Products People Love
Customer Relationship

How We Use Twitter to Build Products People Love

This simple change can help you feel closer to your customers and create better solutions to their problems.
Find the Courage and Ask Some Clients How Your Company Can Improve
Customers

Find the Courage and Ask Some Clients How Your Company Can Improve

To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
Ryan Vanni
What to Do When You Lose a Client
Customers

What to Do When You Lose a Client

Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
Dorie Clark
6 Qualities Smart Businesses Strive to Embody
Customer Service

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.
Stephen Key
Earn Customer Trust and the Rest Will Follow
Business Circle

Earn Customer Trust and the Rest Will Follow

For entrepreneurs to succeed, customers need to trust in the brand. Here are three tips on building trust from the get-go.
Mike Laven
Fashioning a Memorable Retail Experience That People Will Share
Retail

Fashioning a Memorable Retail Experience That People Will Share

Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.
David Rekuc
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
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Stop Trying to Kiss Your B2B Clients on the First Date
B2B

Stop Trying to Kiss Your B2B Clients on the First Date

They're not like those other B2C customers.
Mike Templeman
5 Tips on Building an Epic Customer-Support Team
Customer Service

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
How to Increase Revenue Without Actually Selling
Customer Relationship

How to Increase Revenue Without Actually Selling

You are sitting on a gold mine. Here is how to capitalize on it.
Mike Templeman
How the ALS Association Can Keep Its Momentum Going
Customer Relationship Management

How the ALS Association Can Keep Its Momentum Going

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.
Brandon Bruce
How to Fire Back at an Angry Customer on Social Media
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Peter Gasca
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