News and Articles About Customer Relationship
Starting a Business
The relationships you develop with the parents of the children in your care are unlike any other customer relationship.
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
You know who they are -- the chronic complainer, the "gimme me" more type. But did you know that one of these toxic people may be you?
If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback -- and maybe even pay some bills at the same time.
Healthy relationships are normally based on mutual benefit. Something is askew if one party's success requires the other party's failure.
In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Nobody likes a break up, but sometimes it's the best thing to do for your business.
There's a point where a company becomes large enough to lose sight of customers as individuals.
Ask the Expert
Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.
Starting a Business
Follow these tips for providing excellent customer service, a must-have for any successful business.
In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.
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© 2015 Entrepreneur Media, Inc.