News and Articles About Customer Relationship
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
If you want to create life-long clients, you need to impress people right from the start.
Put the customer at the center of your business and they will know they are king, without all the yelling.
Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.
Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement.
There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much.
Here are the warning signs that a customer relationship is turning toxic and you need to get out.
Now more than ever, consumers want to collaborate with companies and help shape their future.
A former Mouse House member shares how the resort shaped his development as an entrepreneur.
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Happy customers can become brand advocates, which leads to more customers.
In this new paradigm between brands and consumers, use social tools to form deeper connections.
One of the easiest ways to turn customers into loyal followers is to show them that you care.
With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
You're not selling products. You are selling experiences. To make that work, connection is everything.
Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success.
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
As the buyer's journey continues to evolve, small businesses need to make big changes to accommodate these new buyers. Here are a few ways to capitalize on this transition.
Nobody likes that person that always denies or casts blame.
Erratic leaders, who mandate frequent deadlines but constantly change course, net few results save for finger-pointing.