Customer Relationship

News and Articles About Customer Relationship

How to Increase Revenue Without Actually Selling

You are sitting on a gold mine. Here is how to capitalize on it.

How the ALS Association Can Keep Its Momentum Going

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.

Not Closing Sales? Look to These 5 Mistakes.

You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing.

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.

Personalized Marketing Is No Longer a Luxury

No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.

8 Ways to Optimize Your Network

The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.

Behind the Curtain of Yelp's Powerful Reviews

The website could bring in more customers, or scare them away. Can business owners do anything to fight back?

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.

You Win When Using Giveaways to Grow Your Social Audience

Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.

Do Startup Cultures Have to Be Profane?

Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement.

Want to Build Loyalty? Remember, Everyone Loves Free Stuff.

There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much.

Don't Let Your Business Be Held Hostage by a Nightmare Client

Here are the warning signs that a customer relationship is turning toxic and you need to get out.

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.

4 'Magical' Keys to Business From My Stint at Disney World

A former Mouse House member shares how the resort shaped his development as an entrepreneur.

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.

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