Customer Relationship

News and Articles About Customer Relationship

What to Do When You Lose a Client

Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.

6 Qualities Smart Businesses Strive to Embody

These days, it's not enough to have a product or service people like and treat your customers well.

Earn Customer Trust and the Rest Will Follow

For entrepreneurs to succeed, customers need to trust in the brand. Here are three tips on building trust from the get-go.

Fashioning a Memorable Retail Experience That People Will Share

Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.

Stop Trying to Kiss Your B2B Clients on the First Date

They're not like those other B2C customers.

5 Tips on Building an Epic Customer-Support Team

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.

How to Increase Revenue Without Actually Selling

You are sitting on a gold mine. Here is how to capitalize on it.

How the ALS Association Can Keep Its Momentum Going

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.

Not Closing Sales? Look to These 5 Mistakes.

You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing.

Create an Unforgettable Customer Experience With These 5 Tips

Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.

3 Steps to Determine Product-Market Fit

For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.

Personalized Marketing Is No Longer a Luxury

No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.

8 Ways to Optimize Your Network

The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.

6 Ways to Keep Clients Happy

In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.

Don't Fire These 3 Rotten Customers, Profit From Them

Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.

5 Things You Never Should Say to a Client

Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.

Behind the Curtain of Yelp's Powerful Reviews

The website could bring in more customers, or scare them away. Can business owners do anything to fight back?

Before You Break Up With That Problem Customer, Go Down This List

Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.

Forget Customer Service, Think Customer Wowing

If you want to create life-long clients, you need to impress people right from the start.

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.

You Win When Using Giveaways to Grow Your Social Audience

Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.

Connect with Entrepreneur

Most Shared Stories