Customer Relationship

News and Articles About Customer Relationship

3 Things Entrepreneurs Get Wrong When Negotiating

3 Things Entrepreneurs Get Wrong When Negotiating

A professional negotiation coach explains why every interaction with a potential client is a negotiation.
What PayPal's Rocky Beginnings Can Teach You About Startup Success

What PayPal's Rocky Beginnings Can Teach You About Startup Success

Choosing the right market segment and customer base can take trial and error. Here are three lessons from a company that's been through it before.
6 Ways to Get Customers Hooked and Raving About Your Brand

6 Ways to Get Customers Hooked and Raving About Your Brand

Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
5 Ways to Turn Customer Leads Into Cash (Infographic)

5 Ways to Turn Customer Leads Into Cash (Infographic)

Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
The Sales Rule Most Entrepreneurs Break

The Sales Rule Most Entrepreneurs Break

Finds ways to agree with your customers and you'll find yourself closing more sales.
10 Questions to Ask if You Want to Create a Winning Business Plan

10 Questions to Ask if You Want to Create a Winning Business Plan

Throw out everything you know about a business plan. These are the questions you need to ask to sell your idea to investors.
The One Word That Will Help You Close More Sales

The One Word That Will Help You Close More Sales

Being curious about why your customers are buying will help you earn more sales. Here's one easy way to get there.
7 Simple Numbers That Can Grow Your Business

7 Simple Numbers That Can Grow Your Business

Knowing what metrics to use to predict results for your business will set you on a path to success. Here are seven key metrics to start tracking now.
How to Use Customer Recommendations to Grow Your Business

How to Use Customer Recommendations to Grow Your Business

Don't wait for associates or customers to give you their thumbs-up with personal testimonials and endorsements. Here's how to be proactive about asking for endorsements.
How to Get Customers to Pay Up

How to Get Customers to Pay Up

Got a foot-dragging client who's late on sending a check? Follow these three tips to make sure your customers settle up on time.
The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service

There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
New to Digital Marketing? How to Keep 'Face Time' With Customers

New to Digital Marketing? How to Keep 'Face Time' With Customers

Expert Jason Falls answers a business owner's question on how to maintain that personal connection to customers when you're using digital marketing methods.
Simple Steps to Effective Marketing

Simple Steps to Effective Marketing

These strategies can demystify your product and help your customers see the light.
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

How to exceed expectations, inspire loyalty and make your customers feel valued.
Wining and Dining to Grow Your Business and Brand

Wining and Dining to Grow Your Business and Brand

How to create memorable events that entertain, impress and retain clients and customers.
Merry Christmas: Time to Snuggle Up with Facebook, Twitter

Merry Christmas: Time to Snuggle Up with Facebook, Twitter

While the rest of the world is drinking eggnog, consider doing something magical: Getting to know your customers better and identifying the emotional benefit of your brand.
When Bad Online Reviews Cost Business

When Bad Online Reviews Cost Business

A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
Gary Vaynerchuk on Keeping it Real With Customers

Gary Vaynerchuk on Keeping it Real With Customers

In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive.
How to Build Trust to Pave the Road to Wealth

How to Build Trust to Pave the Road to Wealth

Your relationship with customers is crucial to building your business, attracting profits and achieving long-term success.
Gary Vaynerchuk on Turning Customer Complaints into Opportunities

Gary Vaynerchuk on Turning Customer Complaints into Opportunities

The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
Resources to Help Launch Your Business

Resources to Help Launch Your Business

From processing payments to building a website, these resources will help you get your startup running in no time.
7 Steps to Landing and Profiting from Celebrity Customers

7 Steps to Landing and Profiting from Celebrity Customers

What the team on Animal Planet's Tanked learned from working with Tracy Morgan
How to Calculate the Lifetime Value of a Customer

How to Calculate the Lifetime Value of a Customer

Crunch the numbers to decide how much you are willing to spend to secure a customer for life.
Simple Sales Tips for Growing Your Customer Base

Simple Sales Tips for Growing Your Customer Base

In this book excerpt, Steve Blank and Bob Dorf outline lean methods to get customers to spend more, and to send referrals your way.
How Rapportive Helps Businesses Manage Customer Relationships

How Rapportive Helps Businesses Manage Customer Relationships

The company's Gmail add-on makes for a sleek social CRM tool.

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