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Today's Most Read
TaskRabbit CEO: What This Manager Won't Delegate
The Do's and Don'ts of the Modern Resumé (Infographic)
4 Must-Have Ecommerce Automations
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News and Articles About Customer Relationship
3 Steps to Happier Customers
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Stop Trying to Kiss Your B2B Clients on the First Date
They're not like those other B2C customers.
5 Tips on Building an Epic Customer-Support Team
When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.
How to Increase Revenue Without Actually Selling
You are sitting on a gold mine. Here is how to capitalize on it.
Customer Relationship Management
How the ALS Association Can Keep Its Momentum Going
The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.
How to Fire Back at an Angry Customer on Social Media
The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Not Closing Sales? Look to These 5 Mistakes.
You should be reflecting on what has gone right and what has gone wrong in the past, but these errors may be contributing.
Create an Unforgettable Customer Experience With These 5 Tips
Small businesses may think they have a disadvantage when it comes to competing against the big guns but one place they can shine is in delivering exceptional customer service.
3 Steps to Determine Product-Market Fit
For entrepreneurs to succeed, they need to figure out consumers' needs and develop a product to solve these issues. Here are a few steps to help you determine product-market fit.
Personalized Marketing Is No Longer a Luxury
No business can afford to ignore this trend. Consumers today are plugged into multiple channels and served with content at every turn.
8 Ways to Optimize Your Network
The value of your network has everything to do with how you cultivate relationships and little to do with how many names you can drop.
6 Ways to Keep Clients Happy
In the highly competitive business world, it is imperative to keep customers content. Here are a few simple ways to keep clients satisfied and loyal.
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
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