News and Articles About Customer Relationship
Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
Just like with a romantic relationship, the courtship can never end.
Here's a look at customer satisfaction rates across industries and why those rates matter.
Companies like Birchbox and Bitters + Bottles illustrate the benefits of subscription services: recurring revenue and deep customer relationships.
Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
The Virgin CEO shares how he was able to build a company culture based on customer service.
A professional negotiation coach explains why every interaction with a potential client is a negotiation.
Choosing the right market segment and customer base can take trial and error. Here are three lessons from a company that's been through it before.
Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
Finds ways to agree with your customers and you'll find yourself closing more sales.
Throw out everything you know about a business plan. These are the questions you need to ask to sell your idea to investors.
Being curious about why your customers are buying will help you earn more sales. Here's one easy way to get there.
Knowing what metrics to use to predict results for your business will set you on a path to success. Here are seven key metrics to start tracking now.
Don't wait for associates or customers to give you their thumbs-up with personal testimonials and endorsements. Here's how to be proactive about asking for endorsements.
Got a foot-dragging client who's late on sending a check? Follow these three tips to make sure your customers settle up on time.
There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
Expert Jason Falls answers a business owner's question on how to maintain that personal connection to customers when you're using digital marketing methods.
These strategies can demystify your product and help your customers see the light.
How to exceed expectations, inspire loyalty and make your customers feel valued.
How to create memorable events that entertain, impress and retain clients and customers.
While the rest of the world is drinking eggnog, consider doing something magical: Getting to know your customers better and identifying the emotional benefit of your brand.