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Today's Most Read
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News and Articles About Customer Relationship
Don't Let Your Business Be Held Hostage by a Nightmare Client
Here are the warning signs that a customer relationship is turning toxic and you need to get out.
Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.
Now more than ever, consumers want to collaborate with companies and help shape their future.
4 'Magical' Keys to Business From My Stint at Disney World
A former Mouse House member shares how the resort shaped his development as an entrepreneur.
Simon T. Bailey
6 Reasons Social Media Is Your Secret Weapon in Customer Service
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Build Great Customer Service Into Your Business With These 5 Tips
Happy customers can become brand advocates, which leads to more customers.
The 7 Musts of Customer Service on Social Media
In this new paradigm between brands and consumers, use social tools to form deeper connections.
Why Small Businesses Should Be Utilizing Customer-Loyalty Programs
One of the easiest ways to turn customers into loyal followers is to show them that you care.
Jed Williams and John Swanciger
4 Unconventional Ways to Turn Customers Into Brand Advocates
With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
The ROI Of Connection In A Social-Media Culture
You're not selling products. You are selling experiences. To make that work, connection is everything.
Evolve or Die in the Age of the Consumer
Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success.
This Software Company Can Boost Your Retention Rate
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Social Media Marketing
Want to Gain Influence on Social Media? Get to Work.
There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
Social Media Marketing
Stop Talking About Yourself So Much on Social Media and Listen
Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
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