Customer Relationship

News and Articles About Customer Relationship

You Win When Using Giveaways to Grow Your Social Audience
Social Media

You Win When Using Giveaways to Grow Your Social Audience

Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.
Matt Konigsmark
Do Startup Cultures Have to Be Profane?
Corporate Culture

Do Startup Cultures Have to Be Profane?

Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement.
Derek Lidow
Want to Build Loyalty? Remember, Everyone Loves Free Stuff.
Loyalty

Want to Build Loyalty? Remember, Everyone Loves Free Stuff.

There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much.
Gene Marks
Don't Let Your Business Be Held Hostage by a Nightmare Client
Customer Relationship

Don't Let Your Business Be Held Hostage by a Nightmare Client

Here are the warning signs that a customer relationship is turning toxic and you need to get out.
Heather Ripley
Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.
Market Research

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
Andrew Reid
4 'Magical' Keys to Business From My Stint at Disney World
Lessons

4 'Magical' Keys to Business From My Stint at Disney World

A former Mouse House member shares how the resort shaped his development as an entrepreneur.
Simon T. Bailey
6 Reasons Social Media Is Your Secret Weapon in Customer Service
Customer Service

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Dan Newman
Build Great Customer Service Into Your Business With These 5 Tips
Customer Service

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.
Scott Moyer
The 7 Musts of Customer Service on Social Media
Social Media

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.
Alice Martin
Why Small Businesses Should Be Utilizing Customer-Loyalty Programs
Loyalty Programs

Why Small Businesses Should Be Utilizing Customer-Loyalty Programs

One of the easiest ways to turn customers into loyal followers is to show them that you care.
Jed Williams and John Swanciger
4 Unconventional Ways to Turn Customers Into Brand Advocates
Customer Engagement

4 Unconventional Ways to Turn Customers Into Brand Advocates

With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
Firas Kittaneh
The ROI Of Connection In A Social-Media Culture
Customer Relationship

The ROI Of Connection In A Social-Media Culture

You're not selling products. You are selling experiences. To make that work, connection is everything.
Sandi Krakowski
Evolve or Die in the Age of the Consumer
Customer Relationship

Evolve or Die in the Age of the Consumer

Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success.
Lonnie Mayne
This Software Company Can Boost Your Retention Rate
Retention

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.