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Today's Most Read
Chipotle's Much-Hyped Free Burrito Promotion Is Happening Today
7.1 Steps to Create Multiple Streams of Income
The 24-Minute Morning Routine That Will Make You an Entrepreneurial Rock Star
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How Opportunistic Investors Shine: They Might Even Enter the Glitter Bomb Business
News and Articles About Customer Relationship
Don't Fire These 3 Rotten Customers, Profit From Them
Deciding not to deal with certain people is like leaving money on the table. How's how to deal with these clients sure to give you a headache.
Treat Your Customers Like You Love Them (Why Wouldn't You?)
Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
5 Things You Never Should Say to a Client
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Behind the Curtain of Yelp's Powerful Reviews
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
Before You Break Up With That Problem Customer, Go Down This List
Firing a client is a very serious decision that should not be taken lightly. So do these four things before it gets to that point.
Doug and Polly White
Forget Customer Service, Think Customer Wowing
If you want to create life-long clients, you need to impress people right from the start.
Your Company Shouldn't Need to Shout 'The Customer is King!'
Put the customer at the center of your business and they will know they are king, without all the yelling.
You Win When Using Giveaways to Grow Your Social Audience
Contests and sweepstakes with prizes your targeted audience likes will engage customers and spread your brand.
Do Startup Cultures Have to Be Profane?
Swearing and obscenity grant psychological release but they may turn off potential customers and thwart career advancement.
Want to Build Loyalty? Remember, Everyone Loves Free Stuff.
There's no easier way to tell a customer or employee that you care then with a gift. And it doesn't even have to cost that much.
Don't Let Your Business Be Held Hostage by a Nightmare Client
Here are the warning signs that a customer relationship is turning toxic and you need to get out.
Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.
Now more than ever, consumers want to collaborate with companies and help shape their future.
4 'Magical' Keys to Business From My Stint at Disney World
A former Mouse House member shares how the resort shaped his development as an entrepreneur.
Simon T. Bailey
6 Reasons Social Media Is Your Secret Weapon in Customer Service
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
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