Acquiring customers is nice. Keeping customers is how you stay in business.
Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.
There are several things you can do to make the process as pain-free as possible for both parties involved.
You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.
Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
This simple change can help you feel closer to your customers and create better solutions to their problems.
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
These days, it's not enough to have a product or service people like and treat your customers well.