Customer Relationship

News and Articles About Customer Relationship

Don't Let Your Business Be Held Hostage by a Nightmare Client
Customer Relationship

Don't Let Your Business Be Held Hostage by a Nightmare Client

Here are the warning signs that a customer relationship is turning toxic and you need to get out.
Heather Ripley
Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.
Market Research

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
Andrew Reid
4 'Magical' Keys to Business From My Stint at Disney World
Lessons

4 'Magical' Keys to Business From My Stint at Disney World

A former Mouse House member shares how the resort shaped his development as an entrepreneur.
Simon T. Bailey
6 Reasons Social Media Is Your Secret Weapon in Customer Service
Customer Service

6 Reasons Social Media Is Your Secret Weapon in Customer Service

As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
Dan Newman
Build Great Customer Service Into Your Business With These 5 Tips
Customer Service

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.
Scott Moyer
The 7 Musts of Customer Service on Social Media
Social Media

The 7 Musts of Customer Service on Social Media

In this new paradigm between brands and consumers, use social tools to form deeper connections.
Alice Martin
Why Small Businesses Should Be Utilizing Customer-Loyalty Programs
Loyalty Programs

Why Small Businesses Should Be Utilizing Customer-Loyalty Programs

One of the easiest ways to turn customers into loyal followers is to show them that you care.
Jed Williams and John Swanciger
4 Unconventional Ways to Turn Customers Into Brand Advocates
Customer Engagement

4 Unconventional Ways to Turn Customers Into Brand Advocates

With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
Firas Kittaneh
The ROI Of Connection In A Social-Media Culture
Customer Relationship

The ROI Of Connection In A Social-Media Culture

You're not selling products. You are selling experiences. To make that work, connection is everything.
Sandi Krakowski
Evolve or Die in the Age of the Consumer
Customer Relationship

Evolve or Die in the Age of the Consumer

Listening to and truly engaging with customers wherever and however they choose to engage is the new secret to organizational success.
Lonnie Mayne
This Software Company Can Boost Your Retention Rate
Retention

This Software Company Can Boost Your Retention Rate

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer Service

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Laura Fagan
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Want to Gain Influence on Social Media? Get to Work.
Social Media Marketing

Want to Gain Influence on Social Media? Get to Work.

There are no easy tricks when it comes to building a social-media audience. It takes work, and the more you put into it, the more you will get out of it.
Ann Tran
Stop Talking About Yourself So Much on Social Media and Listen
Social Media Marketing

Stop Talking About Yourself So Much on Social Media and Listen

Don't make every update all about you. Feature informative items about influentials. Do pay attention to your followers' posts.
Stacey Alcorn