News and Articles About Customer Relationship
A professional negotiation coach explains why every interaction with a potential client is a negotiation.
Choosing the right market segment and customer base can take trial and error. Here are three lessons from a company that's been through it before.
Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
Finds ways to agree with your customers and you'll find yourself closing more sales.
Throw out everything you know about a business plan. These are the questions you need to ask to sell your idea to investors.
Being curious about why your customers are buying will help you earn more sales. Here's one easy way to get there.
Knowing what metrics to use to predict results for your business will set you on a path to success. Here are seven key metrics to start tracking now.
Don't wait for associates or customers to give you their thumbs-up with personal testimonials and endorsements. Here's how to be proactive about asking for endorsements.
Got a foot-dragging client who's late on sending a check? Follow these three tips to make sure your customers settle up on time.
There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
Expert Jason Falls answers a business owner's question on how to maintain that personal connection to customers when you're using digital marketing methods.
These strategies can demystify your product and help your customers see the light.
How to exceed expectations, inspire loyalty and make your customers feel valued.
How to create memorable events that entertain, impress and retain clients and customers.
While the rest of the world is drinking eggnog, consider doing something magical: Getting to know your customers better and identifying the emotional benefit of your brand.
A Washington, D.C., contractor sues a dissatisfied customer for $750,000 over a negative Yelp review.
In this special 'Ask Entrepreneur' feature, insight on how to develop relationships without appearing overly aggressive.
Your relationship with customers is crucial to building your business, attracting profits and achieving long-term success.
The serial entrepreneur explains why you should be thrilled when consumers bash your brand.
From processing payments to building a website, these resources will help you get your startup running in no time.
What the team on Animal Planet's Tanked learned from working with Tracy Morgan
Crunch the numbers to decide how much you are willing to spend to secure a customer for life.
In this book excerpt, Steve Blank and Bob Dorf outline lean methods to get customers to spend more, and to send referrals your way.
The company's Gmail add-on makes for a sleek social CRM tool.