Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.
As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
The latest developments allow businesses to cut out the middlemen and establish a direct line to the people that matter most.
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
This simple change can help you feel closer to your customers and create better solutions to their problems.
To get a clear picture of what you're doing well and what you can do better, skip the big data and high-rent consultants. Your customers will tell you, if you just ask.
Losing a client is a disappointment. But it can also be a growth opportunity if you truly listen, learn, and embrace the new possibilities that present themselves.
These days, it's not enough to have a product or service people like and treat your customers well.
For entrepreneurs to succeed, customers need to trust in the brand. Here are three tips on building trust from the get-go.
Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
They're not like those other B2C customers.