Customer Relationship

News and Articles About Customer Relationship

The Ethics Coach on Cash Deals, Transparency and More

The Ethics Coach on Cash Deals, Transparency and More

Our ethics coach takes your questions about under-the-table payments, planned obsolescence and price transparency.
Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

Warby Parker Founder Looking to Take on Big-Name Grooming Companies With Niche Offerings

After co-founding Warby Parker, Jeff Raider is hoping to find success again with his newest endeavor, Harry's.
8 Steps to Make Customers Love Your Brand

8 Steps to Make Customers Love Your Brand

Just like with a romantic relationship, the courtship can never end.
9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

9 in 10 Customers Will Switch to the Competition If You Don't Treat Them Well (Infographic)

Here's a look at customer satisfaction rates across industries and why those rates matter.
Ecommerce Trend for 2014: Buying Into the Subscription Service Model

Ecommerce Trend for 2014: Buying Into the Subscription Service Model

Companies like Birchbox and Bitters + Bottles illustrate the benefits of subscription services: recurring revenue and deep customer relationships.
5 Ways to Close The Sale With Indecisive Customers

5 Ways to Close The Sale With Indecisive Customers

Not all of your customers will be ready to buy the first time you meet them. Here's how to turn prospective buyers into loyal customers.
Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

Why Ditching Silicon Valley for Paris Was the Best Decision for My Startup

Vayable co-founder Jamie Wong opens up about how leaving the Valley's "techno-chamber" helped her form deeper connections with customers.
How to Breed Positivity Among Customers and Clients

How to Breed Positivity Among Customers and Clients

In business, first impressions only happen once. Here's how to make that moment both positive and lasting.
Richard Branson on Building Brand Loyalty

Richard Branson on Building Brand Loyalty

The Virgin CEO shares how he was able to build a company culture based on customer service.
3 Things Entrepreneurs Get Wrong When Negotiating

3 Things Entrepreneurs Get Wrong When Negotiating

A professional negotiation coach explains why every interaction with a potential client is a negotiation.
What PayPal's Rocky Beginnings Can Teach You About Startup Success

What PayPal's Rocky Beginnings Can Teach You About Startup Success

Choosing the right market segment and customer base can take trial and error. Here are three lessons from a company that's been through it before.
6 Ways to Get Customers Hooked and Raving About Your Brand

6 Ways to Get Customers Hooked and Raving About Your Brand

Your customers are your most powerful, most affordable marketing tool. Here's how to develop and strengthen your relationship with them.
5 Ways to Turn Customer Leads Into Cash (Infographic)

5 Ways to Turn Customer Leads Into Cash (Infographic)

Use the summer slowdown to revamp your lead management system. Here are five tips to get you started.
The Sales Rule Most Entrepreneurs Break

The Sales Rule Most Entrepreneurs Break

Finds ways to agree with your customers and you'll find yourself closing more sales.
10 Questions to Ask if You Want to Create a Winning Business Plan

10 Questions to Ask if You Want to Create a Winning Business Plan

Throw out everything you know about a business plan. These are the questions you need to ask to sell your idea to investors.
The One Word That Will Help You Close More Sales

The One Word That Will Help You Close More Sales

Being curious about why your customers are buying will help you earn more sales. Here's one easy way to get there.
7 Simple Numbers That Can Grow Your Business

7 Simple Numbers That Can Grow Your Business

Knowing what metrics to use to predict results for your business will set you on a path to success. Here are seven key metrics to start tracking now.
How to Use Customer Recommendations to Grow Your Business

How to Use Customer Recommendations to Grow Your Business

Don't wait for associates or customers to give you their thumbs-up with personal testimonials and endorsements. Here's how to be proactive about asking for endorsements.
How to Get Customers to Pay Up

How to Get Customers to Pay Up

Got a foot-dragging client who's late on sending a check? Follow these three tips to make sure your customers settle up on time.
The 10 Magic Phrases of Customer Service

The 10 Magic Phrases of Customer Service

There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
New to Digital Marketing? How to Keep 'Face Time' With Customers

New to Digital Marketing? How to Keep 'Face Time' With Customers

Expert Jason Falls answers a business owner's question on how to maintain that personal connection to customers when you're using digital marketing methods.
Simple Steps to Effective Marketing

Simple Steps to Effective Marketing

These strategies can demystify your product and help your customers see the light.
Lessons in Customer Engagement from the Detroit Auto Show

Lessons in Customer Engagement from the Detroit Auto Show

How to exceed expectations, inspire loyalty and make your customers feel valued.
Wining and Dining to Grow Your Business and Brand

Wining and Dining to Grow Your Business and Brand

How to create memorable events that entertain, impress and retain clients and customers.
Merry Christmas: Time to Snuggle Up with Facebook, Twitter

Merry Christmas: Time to Snuggle Up with Facebook, Twitter

While the rest of the world is drinking eggnog, consider doing something magical: Getting to know your customers better and identifying the emotional benefit of your brand.

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