Checklists

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Developing a strategy for world class business. (Checklist 009).
This checklist provides an introductory framework for managers whose companies wish to pursue the route to world class status. The responsibility for a world class strategy usually rests with the ch . . .

Implementing business process re-engineering. (Checklist 008).
This checklist provides an outline guide, as a synthesis of best practice, to the key stages in implementing Business Process Re-engineering (BPR). Successful re-engineering requires a clear under . . .

A programme for benchmarking. (Checklist 060).
This checklist is for managers new to benchmarking or for those wishing to review their current benchmarking practice. Benchmarking is a powerful tool for organisations seeking continuous improvem . . .

Planning overseas assignments. (Checklist 006).
This checklist provides planning guidance to organisations sending, and to individuals being posted, on overseas assignments. For organising short-term business travel, there is a separate checklist . . .

Using psychometric tests. (Checklist 059).(using psychometric tests in an employment situation)
This checklist is for all who may be considering using psychometric tests in an employment situation; for example, for workshops, counselling, career development, team building, personnel selection . . .

Managing absenteeism. (Checklist 058).(minimizing the level of sickness absence in organisations)
This checklist looks at various options open to employers to minimise the level of sickness absence in organisations. The CBI/PPP Healthcare Absence and Labour Turnover Survey 2000 found that the . . .

Working out your redundancy package. (Checklist 057).
This checklist is designed as a guide for those working out their redundancy package. Since regulations in this area are subject to change, you are advised to seek professional advice. Management . . .

Health and safety: undertaking a risk assessment. (Checklist 056).
This checklist provides a plan of action for those carrying out a risk assessment in their company or organisation. The 1999 Control of Substances Hazardous to Health Regulations (COSHH) and the 1 . . .

Writing your CV. (Checklist 055).(compiling or updating a curriculum vitae)
This checklist is designed to help those compiling or updating a curriculum vitae (CV). Management Standards This checklist has relevance to the MSC National Occupational Standards for Managemen . . .

Setting up a grievance procedure. (Checklist 054).
This checklist provides guidance for those wishing to implement a grievance procedure within their company or organisation. As a result of the Employment Relations Act 1999 and a new code of pract . . .

Counselling your colleagues. (Checklist 053).
This checklist is designed for managers who, in the context of their roles, may be required to help their colleagues through using counselling skills. To become a professional counsellor can take . . .

Setting objectives. (Checklist 052).
This checklist is designed for those managers who participate in setting corporate objectives and who then have to interpret and apply such objectives to their own functional or departmental operati . . .

Report writing. (Checklist 051).
This checklist is intended both for those new to report writing and for experienced report writers who wish to review their own methods. Management Standards This checklist has relevance to the . . .

Spotting fraud. (Checklist 050).
This checklist is about how to spot fraud. The focus is on how an organisation, whether in the private or public sector, can put simple measures in place to prevent fraud. The underlying idea behind . . .

Performing a SWOT analysis. (Checklist 005).(Strengths Weaknesses Opportunities Threats)
This checklist is for those carrying out, or participating in, a SWOT analysis, SWOT being the acronym for Strengths Weaknesses Opportunities Threats. It is a simple, popular technique which can be . . .

Internal audit. (Checklist 049).
This checklist is designed to help managers tackle the process of an internal audit within their organisation or department. Internal audit is an essential part of business life, but not all organis . . .

Empowerment. (Checklist 048).(moving towards a culture of empowerment in an organization)
This checklist has been designed to help line managers move towards a culture of empowerment in their organisation. Empowerment should be seen not as a one-off event, rather as a climate, atmosphe . . .

Managing (your relationship with) your boss. (Checklist 047).
This checklist is for those who wish, or need, to manage the relationship with their boss more effectively. The relationship a manager has with his/her boss is of fundamental importance to their a . . .

Handling conflict situations. (Checklist 046).
* This checklist examines the approach to personal conflict and is designed to help line managers handle conflict when it arises. Conflict may have many of different roots and causes but principal . . .

Fund raising. (Checklist 045).(handling corporate fund raising for the first time)
This checklist is a guide for managers handling corporate fund raising for the first time. The economic recession, cuts in government grants and, arguably, the National Lottery have placed enormous . . .

Managing a secondment. (Checklist 044).
This checklist is designed to help managers in small, medium-sized or voluntary organisations to get the best from a secondee to their organisation. It is addressed to the manager responsible for th . . .

Controlling a budget. (Checklist 043).
This checklist is for all managers who have budgetary responsibility. Budgetary control is at the heart of many managers' jobs. The skills of budgetary control are increasingly being valued in organ . . .

Drawing up a budget. (Checklist 042).
This checklist is for managers who have responsibility for drawing up and presenting a budget. Budgeting is at the heart of the way organisations measure what they want to achieve. It is a key pla . . .

Leading from the middle. (Checklist 041).(fundamentals of leadership explained)
This checklist has been designed to explain the fundamentals of leadership. In today's fast changing organisational and business world, leadership is increasingly being seen as a key to improved per . . .

Implementing an effective change programme. (Checklist 040).
This checklist is intended for those who have mapped a change programme for the organisation [Checklist 38 deals with mapping an effective change programme] and are now ready to implement it. It pro . . .

Preparing for ISO 9000. (Checklist 004).(implementation of a Quality Management System)
This checklist is for managers involved with the implementation of a Quality Management System (QMS) within their organisation, based on ISO 9000, within their organisation and describes the process . . .

Planning a conference. (Checklist 039).
This checklist is for those who are responsible for planning a conference. Conferences can be productive and memorable if they achieve the objectives of both the organisation and the delegates. Alte . . .

Mapping an effective change programme. (Checklist 038).
This checklist provides an introduction for anyone planning to implement change within the organisation. It covers any type of change programme. Its aim is to assist in the planning process by cover . . .

Managing staff turnover and retention. (Checklist 037).
This checklist is designed to help the manager analyse, understand and manage staff turnover. Labour turnover fluctuates with the economic cycle so that during a recession, labour turnover often f . . .

Conducting a performance appraisal. (Checklist 036).
This checklist is for those managers responsible for performance appraisals. Management Standards This checklist has relevance to the MSC National Occupational Standards for Management: Key Role . . .

Managing projects. (Checklist 035).
This checklist outlines the steps in project management and provides a framework of sequential action for the manager undertaking a project. Project management is recognised as a special process w . . .

Stress management: self first. (Checklist 034).
This checklist is designed to help individuals recognise symptoms of stress and sources of pressure and identify coping strategies. Successive waves of downsizing, closures and reorganizations put . . .

How to succeed at interviews. (Checklist 033).
This checklist is for those who want to improve their performance, and ultimately their success, at selection interviews. Management Standards This checklist has relevance for the MSC National O . . .

Effective communications: preparing presentations. (Checklist 032).
This checklist is intended for those who are required to give any form of presentation. It covers all the stages of preparing a talk, from accepting the invitation to checking the venue: the deliver . . .

Effective communications: delivering presentations. (Checklist 031).(recommendations)
This checklist is intended for anyone giving a presentation, whether formal or informal. It assumes that you have spent time in preparing an effective presentation (see Related checklist) and are no . . .

Total quality: getting TQM to work. (Checklist 030).(implementing a total quality management strategy)
This checklist provides guidance for those who have mapped a total quality management strategy for their organisation and are now seeking to implement it. Management Standards This checklist has . . .

Using management consulting services effectively. (Checklist 003).
This checklist is for prospective users of consultants and suggests some of the questions they should ask themselves before approaching a consultant to undertake an assignment. There is little doubt . . .

Total quality: mapping a TQM strategy. (Checklist 029).(methods described)
This checklist provides guidance on mapping a strategy for total quality management (TQM) for those seeking to introduce TQM to the organisation for the first time. A quality strategy combines the ` . . .

Codes of ethics. (Checklist 028).
This checklist provides initial guidance for those introducing a new code of ethics or updating an existing one. It applies equally to the public, private and voluntary sectors. There is a growing . . .

Teleworking. (Checklist 027).(introduction for line managers to implement teleworking)
This checklist provides an introduction for line managers wanting to implement teleworking in the organisation for the first time, either as a planned scheme or as an ad hoc response to individual r . . .

Introducing flexible working into your organization. (Checklist 026).
This checklist provides an introduction to the use of flexible working practices within an organisation by considering alternatives to traditional working hours. The introduction of flexibility to t . . .

Organising successful overseas business travel. (Checklist 025).
This checklist advises on drawing up a travel management policy to ensure people are in the right place at the right time, in a fit state to do business. Such a policy is necessary regardless of the . . .

Selecting a video for use in training. (Checklist 024).
This checklist provides guidance for those who wish to select a video to use in a training session. Video is one of the most popular audio-visual media to be used in training. Selection of an appr . . .

Planning the recruitment process. (Checklist 023).
This checklist deals with the recruitment process from the moment the current postholder resigns or when a need for another person is perceived, through to the drawing up of a short-list from which . . .

Not turning a crisis into a disaster. (Checklist 022).(crisis planning)
This checklist focuses on the preparation required to manage a possible crisis by considering the key steps necessary to crisis planning. By its very nature the timing of a crisis is uncertain; si . . .

Writing a business plan. (Checklist 021).
This checklist is designed as an aid to those responsible for constructing a business plan and provides a sequential framework for its compilation. The success of the business plan will depend as mu . . .

Preparing a marketing plan. (Checklist 020).
This checklist focuses on the standard model of marketing planning endorsed by several writers in the field. The model contains formalised procedures, although the degree to which these are followed . . .

Handling effective meetings. (Checklist 002).(planning and chairing meetings)
This checklist is for all involved in planning and chairing meetings. Management Standards This Checklist has relevance to the MSC National Occupational Standards for Management: Key Role D--Man . . .

Six Sigma. (Checklist 195).(introduction of quality technique)
This checklist introduces the Six Sigma quality technique, and presents action points for its implementation. Companies are increasingly adopting Six Sigma in a bid to improve the quality of their . . .

Finding information on the World Wide Web. (Checklist 194).
This checklist provides some basic guidelines to help those new to searching for information on the World Wide Web. It assumes a basic knowledge of how to connect to the web and move from page to pa . . .