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Customer Relationship Management
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
Small Business - Big Impact
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
Have Sales Leads? Here's How to Increase Your ROI With Salesforce.
Hello, customer relationship management doesn't have to be complicated.
10 Ingredients for a Successful Email Marketing Campaign (Infographic)
A simple,10-step recipe for a winning email marketing push. Bon appetit.
Kim Lachance Shandrow
Is Your Business Prepared to Handle an Unexpected Emergency?
It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
Reverse a Pattern of Poor Sales With Speech Analytics
Track certain certain keywords in sales calls and measure outcomes. This can set the stage for focused coaching.
Avoid These 5 Customer-Care Traps
Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Too Much Social Media Can Drive Away Your Customers
Your audience won't tire of quality content but the key word is "quality.''
Small Business - Big Impact
4 Ways to Cut Down on the Hidden Costs of Sales
Empower your salespeople by giving them the tools they need and removing the distractions they don't.
The Software Tools in My Company's Arsenal
A company executive shares his choices for powering up his office.
Variety Is the Spice of Social-Media Life, Too
Social-media marketing needs continuity to be effective but ever-changing to keep the audience interested.
Control What You Can
The 2-Step Process for Excellent Customer Service
Implement this system to get customers raving about your business.
Dan S. Kennedy
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