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News and Articles About Customer relationship management

Creating Your Company's LinkedIn Profile

Creating Your Company's LinkedIn Profile

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These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.
September 4, 2012 in Branding
3 Steps for Fixing Big Business Blunders

3 Steps for Fixing Big Business Blunders

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Everyone makes mistakes, here's advice from a pro on how to come back strong after even the most embarrassing slip-ups.
August 22, 2012 in Business Management
Visa, MasterCard Settlement: What You Need to Know

Visa, MasterCard Settlement: What You Need to Know

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Credit-card giants agree to pay more than $6 billion to settle an antitrust case.
July 18, 2012 in Payments & Collections
How Rapportive Helps Businesses Manage Customer Relationships

How Rapportive Helps Businesses Manage Customer Relationships

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The company's Gmail add-on makes for a sleek social CRM tool.
June 26, 2012 in Customer Service
Four Spring-Cleaning Tips for Your Business

Four Spring-Cleaning Tips for Your Business

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Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.
March 13, 2012 in Growing Your Business
How to Maintain Clients' Trust While Managing a Crisis

How to Maintain Clients' Trust While Managing a Crisis

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Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.
November 8, 2011 in Insurance
Seven Simple Tips to Get Honest Customer Feedback Online

Seven Simple Tips to Get Honest Customer Feedback Online

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Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
November 7, 2011 in Customer Service
Why You Should Fire Your Worst Client

Why You Should Fire Your Worst Client

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When a problem client proposes to suck the wind from your sail, it might be time to cut anchor. Here are five ways to get rid of difficult customers.
October 7, 2011 in Customer Loyalty and Retention
Video: Chris Brogan on Creating Trust With Customers OnlinePlay Video

Chris Brogan on Creating Trust With Customers Online (Video)

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Chris Brogan, author of 'Trust Agents,' talks about new business practices that can help companies create long-term relationships with customers online. He speaks with Bryan Elliott in 'Behind the Brand.'
September 29, 2011 in Social Media
Three Business Lessons from the NFL Lockout

Three Business Lessons from the NFL Lockout

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The author of Fixing the Game offers his top business lessons from football's labor dispute.
July 25, 2011 in Leadership
Break Through the Online Noise With 'Likes'

Break Through the Online Noise With 'Likes'

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How do you attract customers in a crowded online market? Here's how reciprocal liking can help generate loyalty in seven easy steps.
July 19, 2011 in Marketing
New York Businesses Expect Sales Boost on Gay Marriage News

New York Businesses Expect Sales Boost on Gay Marriage News

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Here, one entrepreneur offers management tips for when sales climb unexpectedly.
June 27, 2011 in Sales Techniques
How to Keep Your Marketing Rolling While You're on Vacation

How to Keep Your Marketing Rolling While You're on Vacation

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Follow these seven tips to manage your campaigns while you take a well-earned break.
June 23, 2011 in Marketing Plan
Guy Kawasaki on the Art of Enchantment

Guy Kawasaki on the Art of Enchantment

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The business guru shares his views on how to be really winning.
April 26, 2011 in Customer Service
Five Ways to Re-Energize Sales

Five Ways to Re-Energize Sales

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An entrepreneur shares strategies that helped breathe new life into his company.
March 31, 2011 in Sales Techniques
Five Signs You Need a Marketing Makeover

Five Signs You Need a Marketing Makeover

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If you can identify any of these red flags, then it's probably time to retool your business's marketing strategy.
March 30, 2011 in Marketing Basics

Three Tips for Building an Online Community

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Focus on the interests of your community, not just your own product, and you're likely to end up with loyal customers.
March 22, 2011 in Online Marketing
How to Harness the Power of Social Media Feedback

How to Harness the Power of Social Media Feedback

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Engaging with consumers enables owners to assess a product's strengths and weaknesses.
March 22, 2011 in Customer Service
Building a Business in the 'Thank You Economy'

Building a Business in the 'Thank You Economy'

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Social media maven Gary Vaynerchuk on the importance of a customer-focused company culture.
March 16, 2011 in Customer Service
Innovator: DeviantART's Angelo Sotira

Innovator: DeviantART's Angelo Sotira

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How Angelo Sotira turned 14 million independent artists into a groundbreaking social network.
January 25, 2011 in Profiles
Review: Capsule, CRM for Small Business

Review: Capsule, CRM for Small Business

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The pros and cons of an online tool that focuses on managing the sales pipeline.
December 7, 2010 in Customer Loyalty and Retention
Tips for Investing in Customer Relationship Management

Tips for Investing in Customer Relationship Management

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Use it, protect it and maintain it. Learn how to make good on your technology investment with these guidelines.
October 13, 2010 in Customer Service

Assurz Folds--Are Customers Stuck?

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A company offering a "satisfaction guarantee" for major online retailers is going bankrupt; Steve Bass has details on what to do.
July 29, 2008 in Grow Your Business

The Future of Customer Service

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Mobile technology is changing the way consumers search for answers.
February 11, 2008 in Business Management

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