Customer Relationship Management

News and Articles About Customer Relationship Management

The 2-Step Process for Excellent Customer Service
Management

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Dan S. Kennedy
Sincerity and Transparency Are the Keys to Genuine Customer Loyalty
Business Circle

Sincerity and Transparency Are the Keys to Genuine Customer Loyalty

Many so-called customer loyalty programs fail because they seem a rigged game to the purchaser. There are plenty of ways to do it right.
Toby Bottorf
The Bigger the Brand, the More Likely Its Customers Feel Ignored
Customer Feedback

The Bigger the Brand, the More Likely Its Customers Feel Ignored

American consumers yearn to collaborate but the biggest companies are not getting the message.
Ray King
Is This Industry Disruptor Ripe for Disruption?
Competition

Is This Industry Disruptor Ripe for Disruption?

This week, Salesforce.com adds analytics to its enterprise software portfolio as far smaller companies eye its hold on the customer relationship management category.
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan
Delivered by
5 Proven Ways to Create Long-Lasting Customer Relationships
Customer Service

5 Proven Ways to Create Long-Lasting Customer Relationships

There are tools and processes you can incorporate to support your customers every step of the way.
Eric Siu
How to Stop the Time Suck of Customer Relationships
Time Management

How to Stop the Time Suck of Customer Relationships

Implementing strong client boundaries helps keep everyone focused.
Kate Swoboda
How the ALS Association Can Keep Its Momentum Going
Customer Relationship Management

How the ALS Association Can Keep Its Momentum Going

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.
Brandon Bruce
Are You a Coyote or a Roadrunner?
Customer Relationship Management

Are You a Coyote or a Roadrunner?

This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.
Chip R. Bell
Right or Wrong, You're Not Going to Win the Argument With the Customer
Customer Service

Right or Wrong, You're Not Going to Win the Argument With the Customer

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
Gene Marks
5 Predictions About the Growing Power of Online Customer Reviews
Online Reviews

5 Predictions About the Growing Power of Online Customer Reviews

The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
 Tomer Tagrin
The 6 Elements of Persuasion (Infographic)
Customer Engagement

The 6 Elements of Persuasion (Infographic)

When you want to get your customer to say yes, keep these principles in mind.
Nina Zipkin
Your Secret Resource to Get a Better Product: Customer Service
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.