Customer Relationship Management

News and Articles About Customer Relationship Management

3 Mistakes That Undermine Using Social Media for Customer Service
Customer Engagement

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
Ekaterina Walter
The 3 Essentials Customers Want Most
Customer Service

The 3 Essentials Customers Want Most

Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Tor Constantino
Customers Are Not Always Right. They Are Just Never Wrong.
Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins
10 Ways to Discover Customer Sentiment About Your Business
Customer Relationship Management

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
John Rampton
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Leyla Seka
Have Sales Leads? Here's How to Increase Your ROI With Salesforce.
Customer Relationship Management

Have Sales Leads? Here's How to Increase Your ROI With Salesforce.

Hello, customer relationship management doesn't have to be complicated.
10 Ingredients for a Successful Email Marketing Campaign (Infographic)
Infographics

10 Ingredients for a Successful Email Marketing Campaign (Infographic)

A simple,10-step recipe for a winning email marketing push. Bon appetit.
Kim Lachance Shandrow
Is Your Business Prepared to Handle an Unexpected Emergency?
Crisis Management

Is Your Business Prepared to Handle an Unexpected Emergency?

It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
Heather Ripley
Customer Relationship Management

Reverse a Pattern of Poor Sales With Speech Analytics

Track certain certain keywords in sales calls and measure outcomes. This can set the stage for focused coaching.
Jeffrey Fotta
Avoid These 5 Customer-Care Traps
Customer Service

Avoid These 5 Customer-Care Traps

Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
Jim Freeze
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
Revenue Generation

To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You

The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
Eddy Ricci
Too Much Social Media Can Drive Away Your Customers
Customer Engagement

Too Much Social Media Can Drive Away Your Customers

Your audience won't tire of quality content but the key word is "quality.''
Brett Relander
4 Ways to Cut Down on the Hidden Costs of Sales
Sales

4 Ways to Cut Down on the Hidden Costs of Sales

Empower your salespeople by giving them the tools they need and removing the distractions they don't.
Chris Harrington
The Software Tools in My Company's Arsenal
Software

The Software Tools in My Company's Arsenal

A company executive shares his choices for powering up his office.
Miles Jennings