Phil Prosser
Entrepreneur Leadership Network® Contributor
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Latest
Word-of-Mouth Alone Can Double Your Revenue Growth — Here's How to Turn Your Customers Into Brand Advocates
Customer experience isn't just about feedback — it's your biggest growth lever in 2025. Discover how turning customers into advocates can double revenue growth, boost conversions and maximize customer lifetime value.
You'll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things
Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.
The Only Way to Win Over Customers Is to Become Their First Choice. Here's How to Do It.
The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal.
4 Secrets to Turbocharging Revenue Growth Every Executive Must Know
How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.
Business Growth Stems From Getting the Right Customer Feedback. Here's How to Get It.
Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.
Empathy Is the Key to Improving Customer Experience — and Closing More Sales
Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.
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