Phil Prosser

Entrepreneur Leadership Network® Contributor
CEO of Feedback ASAP

Phil Prosser has over 25 years of global success in over 74 countries in customer experience-management and net-promoter score, turning feedback into action to boost results. He works with leading brands such as McDonald’s, YUM, Shell, AT&T, Apple, UPS, RadioShack and Starbucks.

Latest

Growing a Business

4 Secrets to Turbocharging Revenue Growth Every Executive Must Know

How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.

Marketing

Business Growth Stems From Getting the Right Customer Feedback. Here's How to Get It.

Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.

Growing a Business

Empathy Is the Key to Improving Customer Experience — and Closing More Sales

Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.

Marketing

How to Enable Change in Your Team and Boost Your Customer Experience

What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.

Leadership

5 Actionable Ways to Improve Your Customer Experience

These five tips will help you achieve better results from your customer experience program this year and how this might boost positive comments online.

Growing a Business

Do This to Level Up Your Customer-Experience Management Game

CX has become a lead indicator of performance, change and company culture, but what are the best ways of fueling a passion for it among employees?

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