Phil Prosser

Entrepreneur Leadership Network® Contributor

Bio

Phil Prosser has over 25 years of global success in over 74 countries in customer experience-management and net-promoter score, turning feedback into action to boost results. He works with leading brands such as McDonald’s, YUM, Shell, AT&T, Apple, UPS, RadioShack and Starbucks.

Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.

Latest

Growing a Business

The Only Way to Win Over Customers Is to Become Their First Choice. Here's How to Do It.

The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal.

Growing a Business

4 Secrets to Turbocharging Revenue Growth Every Executive Must Know

How can you grow revenue with less effort in a challenging economic environment? What are the leading teams doing that is different from everyone else, and what can we learn from them and put in place to improve our results? Here are my four pieces of advice.

Growing a Business

Business Growth Stems From Getting the Right Customer Feedback. Here's How to Get It.

Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.

Growing a Business

Empathy Is the Key to Improving Customer Experience — and Closing More Sales

Understanding the feelings, thoughts and experiences of another person is what empathy is all about — and the best CX programs use empathy to build better experiences for their customers. Here are three tips to get you started.

Marketing

How to Enable Change in Your Team and Boost Your Customer Experience

What are the keys to the improvement loop and actually implementing change? What are the top tips to getting this right? Here's your answer.

Leadership

5 Actionable Ways to Improve Your Customer Experience

These five tips will help you achieve better results from your customer experience program this year and how this might boost positive comments online.

More Authors You Might Like

More Latest Content

Loading...