Thought Leaders
The ‘I’m My Own Boss’ Myth Humbles Many an Entrepreneur
That misconception does not comport with startup reality. But by adopting the right mindset, you can come to terms with how many bosses you really have.
Customer Relationship Management | Page 3
Building a Business
You’ll Find the Best Leads in That CRM Software Nobody Is Really Using
Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.
Marketing
5 Tips for Quickly Reducing Customer Churn
To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.
By Syed Balkhi
Building a Business
What Really Drives Sales Growth and Repeat Business?
Hint: It's neither your prospects' ability to buy nor how great your product or service is.
By Shaun Buck
Building a Business
6 Tips on How to Work with High-Profile Clients
Preparation is the key to success when working with high-profile clients.
By James Harris
Building a Business
Lessons Retail Stores Can Learn From Successful Ecommerce Sites
Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.
By Syed Balkhi
Thought Leaders
What Business Are You Really In?
If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?
By Shaun Buck
Thought Leaders
Your Business Rises and Falls on Customer Experience
Focus on the customer, not your own needs.
By Shaun Buck
Marketing
Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption
A new crop of ecommerce startups has redefined personalization.
By Ben Lewis
Building a Business
7 Data Sources You Should Absolutely Be Plugging into Your CRM
Your CRM is your secret weapon, if you're filling it with the right data.
By Angela Ruth
Thought Leaders
5 Ways You’re Wasting Your Customer’s Time on the Phone
Every hassle a person has when they call for help poisons how they feel about your company.
Marketing
6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors
The best way to get more customers is to be introduced by your current customers.
By Mike Kappel
Building a Business
3 Pillars of Client Retention Every Brand Needs to Implement
Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
By Brett Hyman
Tech
4 Essentials for Building a Well Mannered Customer-Service Chatbot
If your chatbot is aggravating customers, human error is to blame.
Building a Business
7 Amazing Ways to Build Long-Term Relationships With Your Customers
Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Marketing
Your Customer Service Team Should Be in Every Strategy Meeting
Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
By Jaspar Weir
Building a Business
Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think
Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?
By John Holland
Building a Business
Master Your Customer Relationships With This ‘HACK’ Borrowed From Doctors and Dentists
Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
By David Braun
Building a Business
Getting New Customers Is Hard!
No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.
By Shaun Buck
Thought Leaders
If You’re Going to Fight, Fight Early.
Facing conflict head on, asserting yourself and getting on the same page is critical to success.
By Kevin Hart
Marketing
4 Ways You’re Misusing Your CRM Data
Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.
Building a Business
Trend Alert: Apparel Subscriptions Are Here to Stay
Guided choice takes the guesswork out of decision-making and instills a sense of belonging. How? Try these tips on for size.
Thought Leaders
3 Tips for Dealing With Negative Reviews Like a True Entrepreneur
It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.
Business Funding
What Happened When This Customer Relationship Management CEO Couldn’t Remember the People In His Own Network
What you can learn from this impressive fail.
By Carol Roth
Thought Leaders
5 Selling Principles Learned From Dr. Seuss
Sam I Am had an unattractive product but sold it and made customer happy in the process.
Tech
If You’re Asking Customers How You Can Help, It’s Too Late
Artificial intelligence can help your company give people what they need (before they know they want it).
By Sid Shah
Business Operations & Logistics
10 Tools Helping Companies Manage Big Marketing Data
Big data has become central to developing the best marketing strategy.
By Deep Patel