Customer Relationship Management | Page 3

Building a Business

Long-Term Customer Loyalty Starts (or Ends) With Your Earliest Interactions

You've spent years growing your product. Why throw all of that away by ignoring customers once they step through the door?

By Gayle Teskey

Thought Leaders

The ‘I’m My Own Boss’ Myth Humbles Many an Entrepreneur

By Shakir Akorede

Tech

4 CRM Hacks Every Entrepreneur Should Be Using

By Jonathan Herrick

Building a Business

How Ann Taylor and Loft Create Customer Loyalty Through Charitable Efforts

By Carol Roth

Marketing

Your Customers Have Trust Issues. Here’s How to Reassure Them.

In this era of 'fake news,' show customers who you really are: Stay true to yourself. Get personal. Expose your vulnerabilities.

By Dustin White

Building a Business

You’ll Find the Best Leads in That CRM Software Nobody Is Really Using

Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.

By Grant Cardone

Marketing

5 Tips for Quickly Reducing Customer Churn

To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.

By Syed Balkhi

Building a Business

What Really Drives Sales Growth and Repeat Business?

Hint: It's neither your prospects' ability to buy nor how great your product or service is.

By Shaun Buck

Building a Business

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients.

By James Harris

Building a Business

Lessons Retail Stores Can Learn From Successful Ecommerce Sites

Brick-and-mortar businesses can use virtually all the digital tools online stores do to track and improve the customer experience.

By Syed Balkhi

Thought Leaders

What Business Are You Really In?

If you're passionate about what you do, then chances are high you're not just in it for the money. What drives your business forward?

By Shaun Buck

Thought Leaders

Your Business Rises and Falls on Customer Experience

Focus on the customer, not your own needs.

By Shaun Buck

Marketing

Cultivating an Emotional Connection With Your Customers Is How You Survive Disruption

A new crop of ecommerce startups has redefined personalization.

By Ben Lewis

Building a Business

7 Data Sources You Should Absolutely Be Plugging into Your CRM

Your CRM is your secret weapon, if you're filling it with the right data.

By Angela Ruth

Thought Leaders

5 Ways You’re Wasting Your Customer’s Time on the Phone

Every hassle a person has when they call for help poisons how they feel about your company.

By Grant Cardone

Marketing

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.

By Mike Kappel

Building a Business

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.

By Brett Hyman

Tech

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.

By Clement Tussiot

Building a Business

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.

By Serenity Gibbons

Marketing

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.

By Jaspar Weir

Building a Business

Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think

Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?

By John Holland

Building a Business

Master Your Customer Relationships With This ‘HACK’ Borrowed From Doctors and Dentists

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.

By David Braun

Building a Business

Getting New Customers Is Hard!

No one ever said that growing your business would be easy, but here's one mindset shift you can make to find success.

By Shaun Buck

Thought Leaders

If You’re Going to Fight, Fight Early.

Facing conflict head on, asserting yourself and getting on the same page is critical to success.

By Kevin Hart

Marketing

4 Ways You’re Misusing Your CRM Data

Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.

By Jonathan Herrick