About Kevin Hart
Kevin Hart is co-founder, president and creative director of Newton, Mass.-based HB Agency, a marketing and communications firm. As a creative director, graphic designer, and writer, he has guided award-winning advertising and branding engagements for clients such as Aviat Aircraft, EMC, Harvard University, HP, Milton CAT, Northeastern University and Soapstone Networks.
More From Kevin Hart
If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
There's a lot to learn from so many years in business. Here are a few of the most important things I've picked up along the way.