Senior Vice President and Managing Director at EMA Boston
Facing conflict head on, asserting yourself and getting on the same page is critical to success.
If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
Turn frustration with a client into understanding, compassion and, not least, success.
There's a lot to learn from so many years in business. Here are a few of the most important things I've picked up along the way.