Customer Relationship Management | Page 5

Thought Leaders

5 Dos and Don’ts of Thought Leadership Marketing

Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.

By Ben Simkin

Thought Leaders

7 Trust-Building Tips To Use In Your Business

By Chelsea Berler

Thought Leaders

3 Ways to Offer a Sincere Apology to Clients

By Jacqueline Whitmore

Building a Business

7 Ways to Keep Your Customers Begging for More

By Martin Zwilling

Thought Leaders

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.

By David Royce

Building a Business

3 Ways to Supercharge Your Content-Marketing Strategy

Clever ads no longer fit the bill. Successful content marketing has become a two-way conversation.

By Dan Blacharski

Marketing

Listening to Feedback Is How You Fight Customer Attrition

Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.

By Chris Campbell

Online Presence

Using Online Reviews to Win New Customers

Taking the time to respond to all reviews, both good and bad, will improve your business image in the long run.

By Heather Ripley

Online Presence

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.

By Jonathan Long

Building a Business

4 Simple-But-Overlooked Ways to Stand Out From Your Competition

The Internet allows you to appeal to an unlimited number of prospects but treat each customer as one of a kind.

By Kimanzi Constable

Online Presence

The Key Lesson for Businesses From Starbucks’s ‘Diabetes Here I Come’ Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.

By Kim Lachance Shandrow

Building a Business

Customer Loyalty 3.0 Is Never About Transactions. It’s About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.

By Carol Roth

Building a Business

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.

By Dan S. Kennedy

Building a Business

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.

By Shaun Buck

Marketing

How I Lost a Million Dollars Without Knowing It Was Happening

When your best customers are buying from your competitors because they don't know you offer the same service, you're losing more money than you know.

By Shaun Buck

Building a Business

3 Ways to Raise Your Referral Rate

Put these marketing tools to work for you so your customers will refer you to their friends and family.

By Dan S. Kennedy

Building a Business

Why Cultivating Relationships — Not Sales — Will Increase Your Profits

By focusing on relationship-building, you're showing customers that they are much more valuable than the money they give when buying your products.

By Dan S. Kennedy

Building a Business

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?

Building a Business

The 3-Step Customer Retention Formula

When you share these three qualities with your customers, you're finding the glue that makes them stick around.

By Shaun Buck

Building a Business

7 Habits of Remarkably Authentic Brands

First and foremost, really, really listen to your customers.

By Juliet Carnoy

Building a Business

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.

By Jeff Boss

Building a Business

4 Ways Entrepreneurs Are Getting Customer Relationship Management All Wrong

The focus shouldn't be on improving CRM technology. It should be on revolutionizing the sales force's ability to use the data it provides.

By Jason Jordan

Marketing

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.

By John Boitnott

Tech

How to Pick a Customer Relationship Management Tool That Fits Your Business

CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.

By Mikal E. Belicove

Thought Leaders

5 Reasons Business Owners Dread the Holidays

Nobody works or does business but everybody wants their bonus and a really nice party.

By Gene Marks

Tech

These 7 Tools Run Our 7-Figure Business

Here are the newest bells and whistles to boost your ecommerce numbers and customer support.

By Adam Callinan

Building a Business

4 Reasons You Should Gather Employee Feedback to Boost Your Marketing

Who knows best what's going on with your products or service? Hint: the people who work for you.

By Sam Bahreini

Building a Business

How to Clean Up Customer Data and Revive Your Company

A three-hour database training session could transform your marketing team and boost your bottom line.

By Andrew Cohen

Building a Business

The Importance of Product, Process and People

Stay focused on the big three and stay successful.

By David Ciccarelli

Building a Business

The Year Netflix Almost Died

By listening to its customers, Netflix has bounced back from a disastrous business move in 2011.

By Tien Tzuo