Customer Relationship Management | Page 6

Building a Business

Eliminate Inefficiencies in Your Sales Process So Your People Can Focus on the Sell

The time reps waste locating, updating and delivering sales content is typically regarded as a necessary evil, when in reality it could be costing your company opportunities and revenue.

By Doug Winter

Building a Business

The Real Meaning of 18 Polite Terms Related to Sucking Up

By Josh Mait

Thought Leaders

How to Deal With Unreasonably Picky Clients

By John Boitnott

Thought Leaders

6 Types of Clients You’re Better Off Without

By Jacqueline Whitmore

Marketing

Innovative Trends for Upping Mobile-Customer Engagement

Mobile devices open the possibility of marketing to customers when and where they are likeliest to buy, but only if you can win their attention.

By Brett Relander

Online Presence

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.

By Catherine Clifford

Building a Business

Running a Child-Care Business? How to Build a Great Relationship With Parents.

The relationships you develop with the parents of the children in your care are unlike any other customer relationship.

By Teresa Ciulla

Building a Business

Sorry to Tell You But Some Customers Want to See Your Business Fail

It's unfortunate psychology but some people can't just leave it at buying from your competitor.

By Andrew McDermott

Building a Business

8 Ways to Offer Stellar Customer Service That Don’t Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.

By Jacqueline Whitmore

Marketing

With the Right Incentives Loyal Customers Will Become Brand Advocates

There is no better marketing strategy today than encouraging your best customers to recommend your brand to their friends.

By Brett Relander

Thought Leaders

Bringing a ‘Customer-Centric’ Focus to Life at Your Company

As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."

By Alex Raymond

Tech

5 Ways to Win Back an Abandoned Shopping Cart

We're talking the online kind, of course, and the lost revenues they pose for startups.

By Bobby Emamian

Building a Business

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call

By Jeff Gardner

Building a Business

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.

By Dana Brownlee

Building a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.

By Teresa Ciulla

Building a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.

By Teresa Ciulla

Building a Business

How to Build a Website That Keeps Visitors Hooked

Once you get prospects and customers to visit your website, use these tips to get them to stick around.

By Teresa Ciulla

Building a Business

How to Respond to Bad Reviews to Build Customer Loyalty

Here's what to do when your business gets slammed on Yelp or other review sites.

By Brett Relander

Human Resources

The 80/20 Rule Is True for What’s Holding You Back, Too

It's a truism that 20 percent of your efforts yield 80 percent of your results. Now consider what, or who, is causing 80 percent of your problems.

By Dixie Gillaspie

Building a Business

3 Easy Hacks That Bring the Power of Google Analytics and Salesforce to Your Online Marketing

What happens when you take two of the top online platforms in the industry and allow them to play together nicely?

By Claudiu Murariu

Building a Business

3 Mistakes That Undermine Using Social Media for Customer Service

In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.

By Ekaterina Walter

Building a Business

The 3 Essentials Customers Want Most

Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.

By Tor Constantino

Building a Business

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.

By Zeke Adkins

Marketing

10 Ways to Discover Customer Sentiment About Your Business

Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.

By John Rampton

Building a Business

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.

By Leyla Seka

Building a Business

Have Sales Leads? Here’s How to Increase Your ROI With Salesforce.

Hello, customer relationship management doesn't have to be complicated.

By Sherice Jacob

Marketing

10 Ingredients for a Successful Email Marketing Campaign (Infographic)

A simple,10-step recipe for a winning email marketing push. Bon appetit.

By Kim Lachance Shandrow

Building a Business

Is Your Business Prepared to Handle an Unexpected Emergency?

It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.

By Heather Ripley

Building a Business

Reverse a Pattern of Poor Sales With Speech Analytics

Track certain certain keywords in sales calls and measure outcomes. This can set the stage for focused coaching.

By Jeffrey Fotta

Marketing

Avoid These 5 Customer-Care Traps

Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.

By Jim Freeze