Thought Leaders
6 Types of Clients You’re Better Off Without
Not every customer is always right. A few never are.
Customer Relationship Management | Page 6
Building a Business
Sorry to Tell You But Some Customers Want to See Your Business Fail
It's unfortunate psychology but some people can't just leave it at buying from your competitor.
Building a Business
8 Ways to Offer Stellar Customer Service That Don’t Cost a Penny
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Marketing
With the Right Incentives Loyal Customers Will Become Brand Advocates
There is no better marketing strategy today than encouraging your best customers to recommend your brand to their friends.
Thought Leaders
Bringing a ‘Customer-Centric’ Focus to Life at Your Company
As Don Peppers and Martha Rogers wrote, "Without customers, you don't have a business. You have a hobby."
By Alex Raymond
Tech
5 Ways to Win Back an Abandoned Shopping Cart
We're talking the online kind, of course, and the lost revenues they pose for startups.
Building a Business
Delight Your Customers by Being Effortless, Not Over the Top.
Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
By Jeff Gardner
Building a Business
Shattering the Myth: All Clients Are Not Good Ones
Here are five clients you want to stay away from.
Building a Business
The Magic Words Customers Want to Hear
These words and phrases to show customers how important they are to you and your business.
Building a Business
The Secret to Getting Repeat Customers
Follow these tips for providing excellent customer service, a must-have for any successful business.
Building a Business
How to Build a Website That Keeps Visitors Hooked
Once you get prospects and customers to visit your website, use these tips to get them to stick around.
Building a Business
How to Respond to Bad Reviews to Build Customer Loyalty
Here's what to do when your business gets slammed on Yelp or other review sites.
Human Resources
The 80/20 Rule Is True for What’s Holding You Back, Too
It's a truism that 20 percent of your efforts yield 80 percent of your results. Now consider what, or who, is causing 80 percent of your problems.
Building a Business
3 Easy Hacks That Bring the Power of Google Analytics and Salesforce to Your Online Marketing
What happens when you take two of the top online platforms in the industry and allow them to play together nicely?
Building a Business
3 Mistakes That Undermine Using Social Media for Customer Service
In just five years social media has gone from an innovation in customer service to a requirement. Not every company is getting it right.
Building a Business
The 3 Essentials Customers Want Most
Few businesses sell anything the customer can't buy somewhere else but customers who feel acknowledged and valued are less likely to shop around.
Building a Business
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
By Zeke Adkins
Marketing
10 Ways to Discover Customer Sentiment About Your Business
Random complaints or compliments are no substitute for systematically keeping tabs what your customers have to say.
By John Rampton
Building a Business
6 Reasons Every Company Needs a Customer Service Roadmap
As your business grows, it's important to have plans in place so you're not caught off guard.
By Leyla Seka
Building a Business
Have Sales Leads? Here’s How to Increase Your ROI With Salesforce.
Hello, customer relationship management doesn't have to be complicated.
Marketing
10 Ingredients for a Successful Email Marketing Campaign (Infographic)
A simple,10-step recipe for a winning email marketing push. Bon appetit.
Building a Business
Is Your Business Prepared to Handle an Unexpected Emergency?
It's better to scramble now and lay a foundation with a crisis-communications plan than when the company is in the hot seat.
Building a Business
Reverse a Pattern of Poor Sales With Speech Analytics
Track certain certain keywords in sales calls and measure outcomes. This can set the stage for focused coaching.
Marketing
Avoid These 5 Customer-Care Traps
Recognize your company's approach to clients and the potential pitfalls your business can fall into. Develop a strategy in response.
By Jim Freeze
Building a Business
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
By Eddy Ricci
Building a Business
Too Much Social Media Can Drive Away Your Customers
Your audience won't tire of quality content but the key word is "quality.''
Building a Business
4 Ways to Cut Down on the Hidden Costs of Sales
Empower your salespeople by giving them the tools they need and removing the distractions they don't.