Customer Relationship Management | Page 7

The non-profit, along with businesses, can utilize three secrets of customer-relationship management software to effectively follow up on leads.

This is an era when time, place, secrecy, size and order are no longer relevant, when customers expect personalized outcomes delivered by passionate, agile and responsive employees.

Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.

The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.

When a company errs, a superior response from its customer-response team can win over the aggrieved party.

Want to make an impression and differentiate yourself and your company? Do it in writing.

You can slay the online giant (somewhat) -- by doing these eight things consistently.

Entrepreneurs don't have years or even months to build trust. To get sales quickly, they need to act quickly.

Your customers are exposed to thousands of marketing messages every day. Here's how you can get yours the attention it deserves.

Keep your business on the right track and your merchants happy by learning how to avoid the top mistakes business owners make when running an online coupon or daily deal site.

Put the customer at the center of your business and they will know they are king, without all the yelling.

The new direct-messaging tool aims 'to ensure people never have to leave Yelp to find all the info their hearts' desire,' the company said.

Forging solid business ties seems simple on the surface, but this requires time, effort and tact.

Learn what companies can do if consumers do become unhappy.

Our great ideas go nowhere without relationships that bring us the customers, employees and investors we need to succeed.

Customers are more likely to connect with your brand when they connect with the people behind the logo.

The agile CEO is humble enough to question assumptions and accept suggestions but firm on core principles.

When building a social media presence for your company, relationships and trust are key.

With some lesser-known apps, you can set up a networking tool, automate tasks and even guard against foolhardy mistakes.

Customer referrals and referrals from healthcare professionals are a gold mine for personal trainers seeking new clients. Find out how to get these two groups to refer their friends, family and patients.