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Andrew Reid

Andrew Reid

Guest Writer
Founder and CEO, Rival Technologies

About Andrew Reid

Andrew Reid is the founder and CEO of Rival Technologies. Based in Vancouver, Rival's voice, video and chat solutions let enterprises engage mobile-first consumers for real-time insights. Reid also founded Vision Critical.

More From Andrew Reid

News and Trends

How Phone Screen Sharing Could Launch New Billion Dollar Industries

A new app called Squad now lets users share their phone screens rather than their faces.
Leadership

6 Ways the Tough Mudder Changes How You Think About Leadership

The challenges of the race forced teammates to rely on each other and overcome obstacles to reach the finish line.
Entrepreneurs

6 Pieces of Conventional Business Wisdom That Are Completely Wrong

Bucking convention is part of the reason we became entrepreneurs in the first place.
Company Culture

Being 'Authentic' Doesn't Mean You Have to Stay Small

Staying authentic at scale can be a challenge, but it's far from impossible.
Predictions

What Your Kid Can Teach You About the Future of Your Business

How is it that your 11-year-old can predict the future of enterprise technology better than you?
Virtual Reality

'Who Framed Roger Rabbit?' Is Now a Prophecy. And You Need to Embrace Virtual Reality.

Brands should ask their customers sooner than later exactly how they want virtual reality integrated into their lives.
Video Marketing

How to Thrive in the Live Streaming Revolution

Get set for live streaming, with its gaffes, raw emotions and real people bumbling their way through real situations.
Customer Service

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Customer Loyalty

4 Strategies to Keep Customers Coming Back

A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
Customer Engagement

Why Businesses Can't Afford to Upset Customers (Infographic)

Learn what companies can do if consumers do become unhappy.
Market Research

Market Research Has Lost Its Mojo. But Here's How It Can Get It Back.

Now more than ever, consumers want to collaborate with companies and help shape their future.
Growth Strategies

How Your Business Can Get in on the Sharing Economy

The 'sharing economy' is more than just a buzzword. An entire economy has emerged around the exchange of goods and services between individuals. Here's how to adapt your business.