Customer Relationship Management | Page 9

Online Presence

Angry Customer Used Promoted Tweets to Chastise British Airways

A miniature PR fiasco unfolded on Monday night as a British Airways customer used promoted tweets to publicly reprimand the airline for losing his father's luggage. Here's what happened.

By Brian Patrick Eha

Online Presence

6 Ways to Get Customers Hooked and Raving About Your Brand

By Ekaterina Walter

Marketing

The Sales Rule Most Entrepreneurs Break

By Grant Cardone

Marketing

Build a Better Understanding of Customers, Get a Competitive Advantage

By Ann Handley

Marketing

3 Simple Ways to Keep Your Customers Happy

The star of the Style Network's 'Resale Royalty' offers valuable lessons in customer retention.

By Stephanie Vozza

Building a Business

Would You Date Your Brand?

Online dating can teach us a lot about building a brand that people love. Does your brand turn heads? Can it be loyal to those it attracts? Will it build relationships that last?

By Barbara Findlay Schenck

Online Presence

The Key to Building a Strong Online Reputation (Infographic)

Managing your company's digital brand is an important part of your success. Here is a detailed look at the right -- and wrong -- way to do it.

By Kathleen Davis

Online Presence

Google Glass Adds Facebook, Tumblr and 5 Other New Apps

Read about new Google Glass apps, Yahoo's interest in buying Tumblr, Jelly's major investors and more social-media news.

By Brian Patrick Eha

Marketing

How to Think Like Your Customer

Marketers behave differently online than their customers.Here's how to fix the disconnect and gain some insight into your customer base.

By Ann Handley

Marketing

How to Turn Customers Into Brand Ambassadors

How a little bit of personal attention can go a long way with customer loyalty.

By Christopher Hann

Marketing

5 Big Brand’s Mistakes Solved

How five companies messed up -- and what they should have done.

By Lambeth Hochwald

Online Presence

4 Ways to Spring Clean Your Brand

Don't let your business go stale. Spring is the perfect time to take a good look at your brand and make sure it's at its finest. Here are three ways to freshen up your brand this season.

By Karen Tiber Leland

Online Presence

Last-Minute March Madness Marketing Tips

Everybody is talking about March Madness and if you're a smart marketer, so are you. Here are several low-cost strategies to get in on the action before it's too late.

By Jim Joseph

Building a Business

Marketing Strategies for the Future

Yesterday's marketing plan won't work in tomorrow's world. Follow the leaders by redesigning your strategies around 3 essential questions.

By Barbara Findlay Schenck

Online Presence

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

By Jason Fell

Online Presence

3 Ways to Turn Social Media Followers Into Promoters of Your Brand

Strategies for activating your fan base from New York's Social Media Week.

By Brian Patrick Eha

Human Resources

What to Do Before Firing a Problem Client

When frustration levels are high, beware of making a hasty decision about difficult customers. Here's what you need to know before letting them go.

By Gwen Moran

Building a Business

3 Ways to Turn Holiday Shoppers Into Year-Round Customers

Exceed customer expectations through everything from great customer service to surprise gifts.

By Lisa Girard

Building a Business

How to Recognize Which Customers Are Bad for Business

Some customers take up too much time and energy. Here's how decide who isn't giving you a return on your investment.

By Joe Worth

Marketing

How to Add Personality to Your Loyalty Program

Belly's loyalty program offers fun ways to interact with customers and helps build new clientele.

By Dan O'Shea

Marketing

Why Your New Neighbors May Hold the Key to Your Business Success (Infographic)

Customers that have recently moved to a neighborhood outspend established residents at local small businesses.

By Kathleen Davis

Building a Business

4 Ways to Keep a Small Company Culture as Your Business Grows

How to keep a startup culture as your business becomes more successful.

By Stuart MacDonald

Marketing

Oops, My Bad! 5 Ways Your Business Can Improve by Admitting to Mistakes

No matter how much you try, you will make mistakes. But they can help to improve your company's effectiveness and reputation if you handle them well.

By Michael Houlihan

Online Presence

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.

By Ted Prodromou

Online Presence

Creating Your Company’s LinkedIn Profile

These mini-websites improve your exposure and allow you to connect more directly with both current and potential customers.

By Ted Prodromou

Human Resources

3 Steps for Fixing Big Business Blunders

Everyone makes mistakes, here's advice from a pro on how to come back strong after even the most embarrassing slip-ups.

By Gwen Moran

Business Accounting

Visa, MasterCard Settlement: What You Need to Know

Credit-card giants agree to pay more than $6 billion to settle an antitrust case.

By Catherine Clifford

Marketing

How Rapportive Helps Businesses Manage Customer Relationships

The company's Gmail add-on makes for a sleek social CRM tool.

By Jonathan Blum and Alex Dalenberg

Building a Business

Four Spring-Cleaning Tips for Your Business

Take a fresh look at your habits to get a clear perspective on your bottom line. Here's how to get started.

By Joey Faucette

Business Operations & Logistics

How to Maintain Clients’ Trust While Managing a Crisis

Don't wait until trouble hits to plan a response to an emergency. Here are some long- and short-term strategies to help you weather any storm.

By Christopher Hann